Dashboard & Navigation

Purpose

The Dashboard is your command center in SkyLight Chat. It provides at-a-glance metrics, quick actions, and real-time activity monitoring. The navigation system gives you access to every feature through an organized sidebar and header bar.

Who Can Access

Prerequisites

• Active SkyLight Chat account
• Verified email address
• At least one connected channel (recommended)

Full Walkthrough

Accessing the Dashboard

1. Navigate to dashboard.skylightchat.com
2. Log in with your email and password
3. If 2FA is enabled, enter your verification code
4. You land on the Dashboard by default

Dashboard Widgets

The main dashboard displays real-time metrics:

Messages Widget

Shows messaging activity for the selected period:

1. Click the period selector (Today / 7 Days / 30 Days / Custom)
2. View:
   • Inbound messages — Messages received from contacts
   • Outbound messages — Messages sent by you, your team, or AI
   • Failed messages — Delivery failures requiring attention

Contacts Widget

Displays contact database growth:

• Total contacts — All contacts in your database
• New this period — Contacts created in the selected timeframe
• Active conversations — Contacts with recent message activity

Bookings Widget

Summarizes appointment status:

• Pending — Awaiting confirmation
• Confirmed — Scheduled appointments
• Completed — Past appointments
• Cancelled — Cancelled by contact or staff

AI Sessions Widget

Tracks AI Agent activity:

• AI sessions — Conversations handled by AI Agents
• Handoffs — Conversations escalated to human agents
• Satisfaction — Contact satisfaction metrics (if enabled)

Activity Feed

The activity feed shows real-time events:

• New inbound messages
• Contact created events
• Booking confirmations
• Team member actions
• Channel connection status changes

Click any item to navigate directly to the relevant record.

Sidebar Navigation

Collapsing the Sidebar

• Click the hamburger icon (☰) at the top of the sidebar to collapse
• Collapsed mode shows icons only
• Hover over icons to see tooltips
• Click again to expand

Navigation Groups

Main

Channels

AI & Automation

Administration

Header Bar Controls

Logo / Home

Click the SkyLight Chat logo to return to the Dashboard from any screen.

Search

The global search bar allows quick navigation:

1. Click the search bar or press Cmd+K (Mac) / Ctrl+K (Windows)
2. Type to search:
   • Contact names or phone numbers
   • Menu items
   • Recent conversations
3. Press Enter or click a result to navigate

Inbox Quick Access

The inbox icon in the header provides:

• Badge count — Number of unread messages
• Click — Navigate directly to Inbox
• Red dot — Indicates urgent or unassigned conversations

Language Switcher

Toggle between English and Arabic:

1. Click the language icon (EN or AR)
2. Select your preferred language
3. The interface updates immediately

Interface elements that change:

• All menu labels
• Button text
• Form labels and placeholders
• Error messages
• Help text

The layout switches to RTL (right-to-left) for Arabic.

Profile Menu

Click your avatar to access:

Profile Settings

Accessing Profile Settings

1. Click your avatar in the header
2. Select My Profile

Profile Fields

Changing Your Password

1. Go to My Profile
2. Click Change Password
3. Enter your current password
4. Enter your new password (min 8 characters)
5. Confirm the new password
6. Click Update Password

Notification Preferences

Field & Control Glossary

Dashboard Controls

Header Controls

Keyboard Shortcuts

Statuses & Badges

Sidebar Badges

Header Badges

How It Connects

Limits & Plan Behavior

Troubleshooting

Dashboard Not Loading

Symptoms: Blank screen, spinning loader, error message

Solutions:

1. Clear browser cache and cookies
2. Try incognito/private browsing mode
3. Disable browser extensions temporarily
4. Check your internet connection
5. Try a different browser

Metrics Showing Zero

Symptoms: All widgets show 0 despite activity

Solutions:

1. Check the selected time period
2. Verify channel connections are active
3. Wait 1-2 minutes for data sync
4. Click the refresh button

Sidebar Menu Items Missing

Symptoms: Expected menu items not visible

Solutions:

1. Verify your role has required permissions
2. Check if feature requires plan upgrade
3. Contact your account admin

Language Not Changing

Symptoms: Interface stays in previous language

Solutions:

1. Hard refresh the page (Cmd+Shift+R / Ctrl+Shift+R)
2. Clear browser cache
3. Log out and log back in

Related Articles

• Team Members & Permissions
• Connect WhatsApp
• Unified Inbox
• AI Agents