دليل المنتج
دليل المنتج
Complete walkthrough of the SkyLight Chat dashboard — every screen, control, and workflow explained for new and experienced users.
Product Guide
Welcome to the SkyLight Chat Product Guide. This comprehensive resource covers every screen, control, and workflow in the SkyLight Chat dashboard. Whether you are setting up your first WhatsApp connection or managing a multi-channel AI-powered support operation, you will find detailed guidance here.
How to Use This Guide
Each article follows a consistent structure so you can quickly find the information you need:
| Section | What You'll Find |
|---|---|
| Purpose | What the feature does and why you'd use it |
| Who Can Access | Role and plan requirements |
| Prerequisites | What must be set up first |
| Full Walkthrough | Step-by-step instructions with all options |
| Field & Control Glossary | Every input, toggle, and button explained |
| Statuses & Badges | What each indicator means |
| How It Connects | Relationships with other features |
| Limits & Plan Behavior | What changes based on your subscription |
| Troubleshooting | Common issues and solutions |
| Related Articles | Links to continue learning |
Header Bar Quick Actions
The top navigation bar provides:
- Inbox Icon — Jump directly to the unified inbox with unread badge count
- Language Switcher — Toggle between English and Arabic (العربية)
- Profile Menu — Account settings, logout, subscription details
Language Support
SkyLight Chat is fully localized for:
- English (EN) — Default interface language
- العربية (AR) — Full Arabic translation with RTL layout
To switch languages:
- Click your profile avatar in the header
- Select Language
- Choose English or العربية
The interface immediately updates. Your language preference is saved to your account.
Guide Contents
Getting Started
- Dashboard & Navigation — Tour of the main dashboard and navigation
- Team Members & Permissions — Invite users and configure granular permissions
Channels
- Connect WhatsApp — QR code connection flow
- WhatsApp Settings — Configure your connected WhatsApp channel
- WhatsApp Contacts — Lists, segments, import, and blacklist
- WhatsApp Campaigns — Broadcast campaigns with warm-up and limits
- Telegram — Connect Telegram and manage Telegram contacts
- Instagram — Connect Instagram, inbox DMs, contacts, and posts
- LinkedIn — Messaging, outreach, sourcing, Recruiter, and posts
Conversations & AI
- Unified Inbox — Manage all conversations in one place
- Knowledge Base — Train your AI with text, documents, voice, products, and websites
- AI Agents — Create and configure AI agent personas
- AI Reply Settings — Enable and control automated AI responses
Product & Commerce
- Web Chat — Embed and manage the website chat widget
- Bookings — Appointment types, resources, and schedules
- Orders — Customer orders and fulfillment
- Salla Integration — Sync store data, abandoned carts, and storefront widget
Administration
- Settings — Account, API keys, webhooks, and media
Partner Portal
Partner help lives in its own section of the docs sidebar:
- Partner Guide — Separate from the client Product Guide
Plan Comparison Quick Reference
| Feature | Test | kickoff | Sky pro | Entreprise |
|---|---|---|---|---|
| Team members | 1 | 1 | 3 | 5 |
| Contacts | 50 | 1,000 | 5,000 | 10,000 |
| Conversations | 50 | 1,000 | 5,000 | 15,000 |
| Channels | — | WhatsApp, Telegram, Instagram | WhatsApp, Telegram, Instagram, LinkedIn | |
| Knowledge base entries | 6 | 10 | 100 | 20 |
| Website scrape page quota | Unlimited | 5 | Unlimited | 50 |
| Media library files | Unlimited | 20 | 100 | 100 |
| API access | ✓ | — | ✓ | ✓ |
| Campaigns | 50 | 1 | 10 | 20 |
Limits follow your assigned plan in the dashboard. Partners see the same plans under Plans & Referrals.
Related Articles
- API Introduction — Getting started with the REST API
- Webhooks Overview — Real-time event notifications
- Changelog — Latest platform updates