Partner Guide

Partner Portal Overview

Introduction to the SkyLight Chat Partner Program — manage client workspaces, track usage, customize branding, and grow your business as a reseller or agency.

Partner Portal Overview

Purpose

The Partner Portal is a dedicated dashboard for agencies, resellers, and white-label operators who manage multiple SkyLight Chat workspaces for their clients. From the Partner Portal, you can create client accounts, monitor usage across all clients, configure branding, and access impersonation features for support.

Who Can Access

Requirement	Details
Account Type	Partner account (Agency or Enterprise plan)
Enrollment	Must be enrolled in the SkyLight Chat Partner Program
Access URL	`dashboard.skylightchat.com/partner/login`

Prerequisites

To access the Partner Portal:

Apply for partnership at the SkyLight Chat Partner Program page
Be approved — Application review takes 2-3 business days
Receive credentials — Separate partner login emailed after approval
Complete onboarding — Optional training session available

Partner Dashboard Features

Overview Metrics

The main dashboard displays real-time metrics:

Metric	Description
Active Clients	Number of active client workspaces
Messages This Month	Total messages across all clients
AI Sessions	AI agent interactions across all clients
Client Seats	Used vs. available workspace slots
MRR	Monthly recurring revenue (if billing enabled)

Client Seat Usage

The progress bar shows workspace utilization:

Client Seats: 14 / 50 used
████████████████░░░░░░░░░░░░░░  28%

Click to see breakdown by client plan:

Plan	Count
Starter	5
Pro	6
Business	3
Total	14

Recent Activity Feed

Shows latest events across all client workspaces:

Channel connections/disconnections
New team members added
Campaigns created/sent
Plan upgrades/downgrades
High-volume activity alerts

Sidebar Navigation

Menu Item	Description
Dashboard	Overview metrics and activity
Clients	Create, manage, and access client workspaces
Usage	Detailed usage reports by client
Billing	Invoices, payment methods, commissions
Branding	White-label customization options
API & Integrations	Partner API key, webhooks
Settings	Partner profile, team access

Partner Plans

Agency Plan

Designed for marketing agencies and consultants:

Up to 50 client workspaces
White-label options
Partner API access
Custom branding
Priority support

Enterprise Plan

For large-scale resellers and platforms:

Unlimited client workspaces
Full white-label with custom domain
Dedicated account manager
Custom integrations
SLA guarantee

Key Capabilities

Client Management

Create new client workspaces instantly
Assign plans and limits
Suspend/reactivate accounts
Transfer ownership
Delete workspaces (with confirmation)

Usage Monitoring

Real-time usage dashboards
Per-client breakdown
Historical trending
Export reports for billing

Access any client dashboard securely
Full audit trail of partner actions
Time-limited session tokens
"Back to Partner Portal" return button

Branding Customization

Upload custom logo
Set brand colors
Configure custom domain (Enterprise)
White-label email templates

Partner API

Programmatic client creation
Usage data retrieval
Webhook notifications
Billing automation

Field & Control Glossary

Dashboard Widgets

Widget	Description
Active Clients	Count of non-suspended workspaces
Total Messages	Aggregate message volume
AI Sessions	AI-powered conversation count
Client Seats	Workspace allocation
Revenue	Monthly billing total

Quick Actions

Action	Description
+ New Client	Open client creation wizard
View All Clients	Navigate to client list
Usage Report	Download monthly report
API Docs	Open partner API documentation

Statuses & Badges

Partner Account Status

Status	Badge	Meaning
Active	🟢 Green	Full portal access
Pending	🟡 Yellow	Awaiting approval or setup
Suspended	🔴 Red	Account on hold

Client Status

Status	Badge	Meaning
Active	🟢 Green	Workspace operational
Suspended	🔴 Red	Access blocked
Pending Setup	🟡 Yellow	Awaiting admin activation

How It Connects

Feature	Relationship
Clients	Each client is an isolated workspace
Billing	Usage feeds into billing calculations
Branding	Applies across client-visible interfaces
API	Automates partner workflows
Webhooks	Real-time event notifications

Limits & Plan Behavior

Agency Plan Limits

Resource	Limit
Client workspaces	50
Partner team members	5
API requests/minute	120
Webhook endpoints	3

Enterprise Plan Limits

Resource	Limit
Client workspaces	Unlimited
Partner team members	Unlimited
API requests/minute	600
Webhook endpoints	10

Getting Started Checklist

☐ Log in to Partner Portal
☐ Review your partner profile and settings
☐ Set up branding (logo, colors)
☐ Create your first client workspace
☐ Test login-as functionality
☐ Configure webhook endpoints (optional)
☐ Review API documentation (optional)

Troubleshooting

Cannot Access Partner Portal

Symptoms: Login fails or redirects to regular dashboard

Solutions:

Ensure you're using partner login URL
Use partner-specific credentials (not regular account)
Check if partnership is approved and active
Contact partner support if issue persists

Client Seat Limit Reached

Symptoms: Cannot create new client workspaces

Solutions:

Review current client list for inactive accounts
Suspend unused client workspaces to free slots
Upgrade to higher partner tier
Contact sales for temporary increase

Partner API Not Working

Symptoms: API calls return 401 or 403

Solutions:

Verify using partner API key (pk_live_...)
Check key hasn't expired
Ensure API is enabled for your partner tier
Review rate limit status

Overview

Help for SkyLight Chat partners — create sub-accounts, assign plans, track referrals, and log in as clients.

Create & Manage Sub-Accounts

Complete guide to creating client workspaces, assigning plans, configuring primary users, monitoring usage, and managing client lifecycles as a SkyLight Chat partner.