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reply",[166,539],{},[157,541,543],{"id":542},"list-tickets","List tickets",[173,545,549],{"className":546,"code":547,"language":548,"meta":178,"style":178},"language-http shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","GET /api/v1/tickets\n","http",[180,550,551],{"__ignoreMap":178},[183,552,553],{"class":185,"line":186},[183,554,547],{},[417,556,557,568],{},[420,558,559],{},[423,560,561,564,566],{},[426,562,563],{},"Parameter",[426,565,431],{},[426,567,434],{},[436,569,570,586,602],{},[423,571,572,576,578],{},[441,573,574],{},[180,575,286],{},[441,577,459],{},[441,579,580,490,582,490,584],{},[180,581,295],{},[180,583,510],{},[180,585,513],{},[423,587,588,592,594],{},[441,589,590],{},[180,591,265],{},[441,593,459],{},[441,595,596,490,598,490,600],{},[180,597,489],{},[180,599,274],{},[180,601,495],{},[423,603,604,609,611],{},[441,605,606],{},[180,607,608],{},"per_page",[441,610,447],{},[441,612,613],{},"Max 100 (default 25)",[173,615,619],{"className":616,"code":617,"language":618,"meta":178,"style":178},"language-bash shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","curl \"https://dashboard.skylightchat.com/api/v1/tickets?status=open\" \\\n  -H \"X-Api-Key: ••••••••••••\"\n","bash",[180,620,621,637],{"__ignoreMap":178},[183,622,623,626,628,631,633],{"class":185,"line":186},[183,624,625],{"class":319},"curl",[183,627,228],{"class":189},[183,629,630],{"class":231},"https://dashboard.skylightchat.com/api/v1/tickets?status=open",[183,632,203],{"class":189},[183,634,636],{"class":635},"sTEyZ"," \\\n",[183,638,639,642,644,647],{"class":185,"line":193},[183,640,641],{"class":231},"  -H",[183,643,228],{"class":189},[183,645,646],{"class":231},"X-Api-Key: ••••••••••••",[183,648,409],{"class":189},[166,650],{},[157,652,654],{"id":653},"create-a-ticket","Create a ticket",[173,656,658],{"className":546,"code":657,"language":548,"meta":178,"style":178},"POST 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department",[173,746,748],{"className":616,"code":747,"language":618,"meta":178,"style":178},"curl -X POST https://dashboard.skylightchat.com/api/v1/tickets \\\n  -H \"X-Api-Key: ••••••••••••\" \\\n  -H \"Content-Type: application/json\" \\\n  -d '{\n    \"subject\": \"WhatsApp channel not sending messages\",\n    \"body\": \"Since this morning our WhatsApp channel stopped delivering messages. Account ID 9.\",\n    \"priority\": \"high\"\n  }'\n",[180,749,750,765,777,790,800,805,810,815],{"__ignoreMap":178},[183,751,752,754,757,760,763],{"class":185,"line":186},[183,753,625],{"class":319},[183,755,756],{"class":231}," -X",[183,758,759],{"class":231}," POST",[183,761,762],{"class":231}," https://dashboard.skylightchat.com/api/v1/tickets",[183,764,636],{"class":635},[183,766,767,769,771,773,775],{"class":185,"line":193},[183,768,641],{"class":231},[183,770,228],{"class":189},[183,772,646],{"class":231},[183,774,203],{"class":189},[183,776,636],{"class":635},[183,778,779,781,783,786,788],{"class":185,"line":216},[183,780,641],{"class":231},[183,782,228],{"class":189},[183,784,785],{"class":231},"Content-Type: application/json",[183,787,203],{"class":189},[183,789,636],{"class":635},[183,791,792,795,798],{"class":185,"line":239},[183,793,794],{"class":231},"  -d",[183,796,797],{"class":189}," '",[183,799,190],{"class":231},[183,801,802],{"class":185,"line":260},[183,803,804],{"class":231},"    \"subject\": \"WhatsApp channel not sending messages\",\n",[183,806,807],{"class":185,"line":281},[183,808,809],{"class":231},"    \"body\": \"Since this morning our WhatsApp channel stopped delivering messages. Account ID 9.\",\n",[183,811,812],{"class":185,"line":302},[183,813,814],{"class":231},"    \"priority\": \"high\"\n",[183,816,817,820],{"class":185,"line":351},[183,818,819],{"class":231},"  }",[183,821,822],{"class":189},"'\n",[162,824,825,826,830],{},"Returns ",[827,828,829],"strong",{},"201 Created",".",[166,832],{},[157,834,836],{"id":835},"get-a-ticket","Get a ticket",[173,838,840],{"className":546,"code":839,"language":548,"meta":178,"style":178},"GET /api/v1/tickets/{id}\n",[180,841,842],{"__ignoreMap":178},[183,843,844],{"class":185,"line":186},[183,845,839],{},[162,847,848],{},"Returns the ticket with its full reply history.",[173,850,852],{"className":175,"code":851,"language":177,"meta":178,"style":178},"{\n  \"success\": true,\n  \"data\": {\n    \"id\": 14,\n    \"ticket_id\": \"ABX9Y2KL\",\n    \"subject\": \"WhatsApp channel not sending messages\",\n    \"priority\": \"high\",\n    \"status\": \"answered\",\n    \"department\": { \"id\": 2, \"title\": \"Technical Support\" },\n    \"replies\": [\n      {\n        \"id\": 1,\n        \"reply\": \"Since this morning our WhatsApp channel stopped delivering messages.\",\n        \"type\": \"client\",\n        \"created_at\": \"2026-03-08T09:00:00.000000Z\"\n      },\n      {\n        \"id\": 2,\n        \"reply\": \"We have identified the issue and are rolling out a fix. Expected resolution in 30 minutes.\",\n        \"type\": \"admin\",\n        \"created_at\": \"2026-03-08T09:45:00.000000Z\"\n      }\n    ]\n  }\n}\n",[180,853,854,858,872,886,901,919,938,956,974,1016,1030,1035,1051,1072,1093,1111,1117,1122,1137,1157,1177,1195,1201,1207,1213],{"__ignoreMap":178},[183,855,856],{"class":185,"line":186},[183,857,190],{"class":189},[183,859,860,862,865,867,869],{"class":185,"line":193},[183,861,196],{"class":189},[183,863,864],{"class":199},"success",[183,866,203],{"class":189},[183,868,206],{"class":189},[183,870,871],{"class":189}," true,\n",[183,873,874,876,879,881,883],{"class":185,"line":216},[183,875,196],{"class":189},[183,877,878],{"class":199},"data",[183,880,203],{"class":189},[183,882,206],{"class":189},[183,884,885],{"class":189}," {\n",[183,887,888,891,893,895,897,899],{"class":185,"line":239},[183,889,890],{"class":189},"    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\"",[183,1042,200],{"class":209},[183,1044,203],{"class":189},[183,1046,206],{"class":189},[183,1048,326],{"class":209},[183,1050,213],{"class":189},[183,1052,1054,1056,1059,1061,1063,1065,1068,1070],{"class":185,"line":1053},13,[183,1055,1040],{"class":189},[183,1057,1058],{"class":209},"reply",[183,1060,203],{"class":189},[183,1062,206],{"class":189},[183,1064,228],{"class":189},[183,1066,1067],{"class":231},"Since this morning our WhatsApp channel stopped delivering 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},\n",[183,1118,1120],{"class":185,"line":1119},17,[183,1121,1034],{"class":189},[183,1123,1125,1127,1129,1131,1133,1135],{"class":185,"line":1124},18,[183,1126,1040],{"class":189},[183,1128,200],{"class":209},[183,1130,203],{"class":189},[183,1132,206],{"class":189},[183,1134,996],{"class":209},[183,1136,213],{"class":189},[183,1138,1140,1142,1144,1146,1148,1150,1153,1155],{"class":185,"line":1139},19,[183,1141,1040],{"class":189},[183,1143,1058],{"class":209},[183,1145,203],{"class":189},[183,1147,206],{"class":189},[183,1149,228],{"class":189},[183,1151,1152],{"class":231},"We have identified the issue and are rolling out a fix. Expected resolution in 30 minutes.",[183,1154,203],{"class":189},[183,1156,213],{"class":189},[183,1158,1160,1162,1164,1166,1168,1170,1173,1175],{"class":185,"line":1159},20,[183,1161,1040],{"class":189},[183,1163,1079],{"class":209},[183,1165,203],{"class":189},[183,1167,206],{"class":189},[183,1169,228],{"class":189},[183,1171,1172],{"class":231},"admin",[183,1174,203],{"class":189},[183,1176,213],{"class":189},[183,1178,1180,1182,1184,1186,1188,1190,1193],{"class":185,"line":1179},21,[183,1181,1040],{"class":189},[183,1183,377],{"class":209},[183,1185,203],{"class":189},[183,1187,206],{"class":189},[183,1189,228],{"class":189},[183,1191,1192],{"class":231},"2026-03-08T09:45:00.000000Z",[183,1194,409],{"class":189},[183,1196,1198],{"class":185,"line":1197},22,[183,1199,1200],{"class":189},"      }\n",[183,1202,1204],{"class":185,"line":1203},23,[183,1205,1206],{"class":189},"    ]\n",[183,1208,1210],{"class":185,"line":1209},24,[183,1211,1212],{"class":189},"  }\n",[183,1214,1216],{"class":185,"line":1215},25,[183,1217,415],{"class":189},[166,1219],{},[157,1221,1223],{"id":1222},"reply-to-a-ticket","Reply to a ticket",[173,1225,1227],{"className":546,"code":1226,"language":548,"meta":178,"style":178},"POST /api/v1/tickets/{id}/reply\n",[180,1228,1229],{"__ignoreMap":178},[183,1230,1231],{"class":185,"line":186},[183,1232,1226],{},[417,1234,1235,1245],{},[420,1236,1237],{},[423,1238,1239,1241,1243],{},[426,1240,428],{},[426,1242,431],{},[426,1244,676],{},[436,1246,1247],{},[423,1248,1249,1253,1255],{},[441,1250,1251],{},[180,1252,1058],{},[441,1254,459],{},[441,1256,1257],{},"✓ Max 10,000 characters",[1259,1260,1263],"callout",{"color":1261,"icon":1262},"primary","i-lucide-info",[162,1264,1265,1266,1268,1269,830],{},"Replying to an ",[180,1267,510],{}," ticket automatically re-opens it to ",[180,1270,295],{},[173,1272,1274],{"className":616,"code":1273,"language":618,"meta":178,"style":178},"curl -X POST https://dashboard.skylightchat.com/api/v1/tickets/14/reply \\\n  -H \"X-Api-Key: ••••••••••••\" \\\n  -H \"Content-Type: application/json\" \\\n  -d '{ \"reply\": \"The issue is resolved now, thank you!\" }'\n",[180,1275,1276,1289,1301,1313],{"__ignoreMap":178},[183,1277,1278,1280,1282,1284,1287],{"class":185,"line":186},[183,1279,625],{"class":319},[183,1281,756],{"class":231},[183,1283,759],{"class":231},[183,1285,1286],{"class":231}," https://dashboard.skylightchat.com/api/v1/tickets/14/reply",[183,1288,636],{"class":635},[183,1290,1291,1293,1295,1297,1299],{"class":185,"line":193},[183,1292,641],{"class":231},[183,1294,228],{"class":189},[183,1296,646],{"class":231},[183,1298,203],{"class":189},[183,1300,636],{"class":635},[183,1302,1303,1305,1307,1309,1311],{"class":185,"line":216},[183,1304,641],{"class":231},[183,1306,228],{"class":189},[183,1308,785],{"class":231},[183,1310,203],{"class":189},[183,1312,636],{"class":635},[183,1314,1315,1317,1319,1322],{"class":185,"line":239},[183,1316,794],{"class":231},[183,1318,797],{"class":189},[183,1320,1321],{"class":231},"{ \"reply\": \"The issue is resolved now, thank you!\" }",[183,1323,822],{"class":189},[166,1325],{},[157,1327,1329],{"id":1328},"close-a-ticket","Close a ticket",[173,1331,1333],{"className":546,"code":1332,"language":548,"meta":178,"style":178},"POST /api/v1/tickets/{id}/close\n",[180,1334,1335],{"__ignoreMap":178},[183,1336,1337],{"class":185,"line":186},[183,1338,1332],{},[162,1340,1341,1342,1344],{},"Marks the ticket as ",[180,1343,513],{},". 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