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Each agent is defined by a ",[166,167,168],"strong",{},"system prompt",", optional instructions, a personality description, and response guidelines. You can have multiple agents per account and assign each one to specific contacts.",[171,172,175],"callout",{"color":173,"icon":174},"primary","i-lucide-info",[162,176,177,178,181],{},"One agent can be set as the ",[166,179,180],{},"default"," — it is automatically assigned to every new contact unless you explicitly assign a different agent.",[162,183,184,185,188,189,191],{},"Agents combine your ",[186,187,59],"a",{"href":60}," (text, documents, voice transcripts, product catalogs, crawled sites) with the ",[186,190,69],{"href":70}," library so answers stay grounded and, when appropriate, include images, videos, or file links the customer can open in chat.",[193,194],"hr",{},[157,196,198],{"id":197},"the-ai-agent-object","The AI Agent object",[200,201,206],"pre",{"className":202,"code":203,"language":204,"meta":205,"style":205},"language-json shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","{\n  \"id\": 5,\n  \"name\": \"Sales Assistant\",\n  \"system_prompt\": \"You are a knowledgeable sales assistant for Nakheel Trading...\",\n  \"instruction_prompt\": \"Always offer the premium plan first. Keep responses under 3 sentences.\",\n  \"personality_prompt\": \"Friendly, concise, and professional. Use the customer's first name.\",\n  \"response_guidelines\": {\n    \"language\": \"Arabic\",\n    \"tone\": \"formal\",\n    \"max_length\": \"3 sentences\"\n  },\n  \"is_active\": true,\n  \"is_default\": true,\n  \"created_at\": \"2026-02-01T10:00:00.000000Z\",\n  \"updated_at\": \"2026-03-01T14:22:00.000000Z\"\n}\n","json","",[207,208,209,218,241,264,285,306,327,342,365,386,406,412,427,441,462,481],"code",{"__ignoreMap":205},[210,211,214],"span",{"class":212,"line":213},"line",1,[210,215,217],{"class":216},"sMK4o","{\n",[210,219,221,224,228,231,234,238],{"class":212,"line":220},2,[210,222,223],{"class":216},"  \"",[210,225,227],{"class":226},"spNyl","id",[210,229,230],{"class":216},"\"",[210,232,233],{"class":216},":",[210,235,237],{"class":236},"sbssI"," 5",[210,239,240],{"class":216},",\n",[210,242,244,246,249,251,253,256,260,262],{"class":212,"line":243},3,[210,245,223],{"class":216},[210,247,248],{"class":226},"name",[210,250,230],{"class":216},[210,252,233],{"class":216},[210,254,255],{"class":216}," \"",[210,257,259],{"class":258},"sfazB","Sales Assistant",[210,261,230],{"class":216},[210,263,240],{"class":216},[210,265,267,269,272,274,276,278,281,283],{"class":212,"line":266},4,[210,268,223],{"class":216},[210,270,271],{"class":226},"system_prompt",[210,273,230],{"class":216},[210,275,233],{"class":216},[210,277,255],{"class":216},[210,279,280],{"class":258},"You are a knowledgeable sales assistant for Nakheel Trading...",[210,282,230],{"class":216},[210,284,240],{"class":216},[210,286,288,290,293,295,297,299,302,304],{"class":212,"line":287},5,[210,289,223],{"class":216},[210,291,292],{"class":226},"instruction_prompt",[210,294,230],{"class":216},[210,296,233],{"class":216},[210,298,255],{"class":216},[210,300,301],{"class":258},"Always offer the premium plan first. Keep responses under 3 sentences.",[210,303,230],{"class":216},[210,305,240],{"class":216},[210,307,309,311,314,316,318,320,323,325],{"class":212,"line":308},6,[210,310,223],{"class":216},[210,312,313],{"class":226},"personality_prompt",[210,315,230],{"class":216},[210,317,233],{"class":216},[210,319,255],{"class":216},[210,321,322],{"class":258},"Friendly, concise, and professional. Use the customer's first name.",[210,324,230],{"class":216},[210,326,240],{"class":216},[210,328,330,332,335,337,339],{"class":212,"line":329},7,[210,331,223],{"class":216},[210,333,334],{"class":226},"response_guidelines",[210,336,230],{"class":216},[210,338,233],{"class":216},[210,340,341],{"class":216}," {\n",[210,343,345,348,352,354,356,358,361,363],{"class":212,"line":344},8,[210,346,347],{"class":216},"    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true,\n",[210,428,430,432,435,437,439],{"class":212,"line":429},13,[210,431,223],{"class":216},[210,433,434],{"class":226},"is_default",[210,436,230],{"class":216},[210,438,233],{"class":216},[210,440,426],{"class":216},[210,442,444,446,449,451,453,455,458,460],{"class":212,"line":443},14,[210,445,223],{"class":216},[210,447,448],{"class":226},"created_at",[210,450,230],{"class":216},[210,452,233],{"class":216},[210,454,255],{"class":216},[210,456,457],{"class":258},"2026-02-01T10:00:00.000000Z",[210,459,230],{"class":216},[210,461,240],{"class":216},[210,463,465,467,470,472,474,476,479],{"class":212,"line":464},15,[210,466,223],{"class":216},[210,468,469],{"class":226},"updated_at",[210,471,230],{"class":216},[210,473,233],{"class":216},[210,475,255],{"class":216},[210,477,478],{"class":258},"2026-03-01T14:22:00.000000Z",[210,480,405],{"class":216},[210,482,484],{"class":212,"line":483},16,[210,485,486],{"class":216},"}\n",[488,489,490,506],"table",{},[491,492,493],"thead",{},[494,495,496,500,503],"tr",{},[497,498,499],"th",{},"Field",[497,501,502],{},"Type",[497,504,505],{},"Description",[507,508,509,522,534,545,557,568,580,592],"tbody",{},[494,510,511,516,519],{},[512,513,514],"td",{},[207,515,227],{},[512,517,518],{},"integer",[512,520,521],{},"Unique agent identifier",[494,523,524,528,531],{},[512,525,526],{},[207,527,248],{},[512,529,530],{},"string",[512,532,533],{},"Internal display name",[494,535,536,540,542],{},[512,537,538],{},[207,539,271],{},[512,541,530],{},[512,543,544],{},"Core AI instructions",[494,546,547,551,554],{},[512,548,549],{},[207,550,292],{},[512,552,553],{},"string|null",[512,555,556],{},"Task-specific instructions appended after the system prompt",[494,558,559,563,565],{},[512,560,561],{},[207,562,313],{},[512,564,553],{},[512,566,567],{},"Tone and personality description",[494,569,570,574,577],{},[512,571,572],{},[207,573,334],{},[512,575,576],{},"object",[512,578,579],{},"Key/value pairs for formatting rules (language, tone, length, etc.)",[494,581,582,586,589],{},[512,583,584],{},[207,585,419],{},[512,587,588],{},"boolean",[512,590,591],{},"Whether this agent is in use",[494,593,594,598,600],{},[512,595,596],{},[207,597,434],{},[512,599,588],{},[512,601,602],{},"Whether new contacts are automatically assigned to this agent",[193,604],{},[157,606,608],{"id":607},"list-ai-agents","List AI agents",[200,610,614],{"className":611,"code":612,"language":613,"meta":205,"style":205},"language-http shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","GET /api/v1/ai-agents\n","http",[207,615,616],{"__ignoreMap":205},[210,617,618],{"class":212,"line":213},[210,619,612],{},[162,621,622],{},"Returns all AI agents, ordered by most recently updated.",[200,624,628],{"className":625,"code":626,"language":627,"meta":205,"style":205},"language-bash shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","curl https://dashboard.skylightchat.com/api/v1/ai-agents \\\n  -H \"X-Api-Key: ••••••••••••\"\n","bash",[207,629,630,642],{"__ignoreMap":205},[210,631,632,635,638],{"class":212,"line":213},[210,633,634],{"class":350},"curl",[210,636,637],{"class":258}," https://dashboard.skylightchat.com/api/v1/ai-agents",[210,639,641],{"class":640},"sTEyZ"," \\\n",[210,643,644,647,649,652],{"class":212,"line":220},[210,645,646],{"class":258},"  -H",[210,648,255],{"class":216},[210,650,651],{"class":258},"X-Api-Key: ••••••••••••",[210,653,405],{"class":216},[193,655],{},[157,657,659],{"id":658},"create-an-ai-agent","Create an AI agent",[200,661,663],{"className":611,"code":662,"language":613,"meta":205,"style":205},"POST /api/v1/ai-agents\n",[207,664,665],{"__ignoreMap":205},[210,666,667],{"class":212,"line":213},[210,668,662],{},[670,671,673],"h3",{"id":672},"request-body","Request body",[488,675,676,690],{},[491,677,678],{},[494,679,680,682,684,687],{},[497,681,499],{},[497,683,502],{},[497,685,686],{},"Required",[497,688,689],{},"Notes",[507,691,692,706,719,733,746,759,775],{},[494,693,694,698,700,703],{},[512,695,696],{},[207,697,248],{},[512,699,530],{},[512,701,702],{},"✓",[512,704,705],{},"Internal label, max 255 chars",[494,707,708,712,714,716],{},[512,709,710],{},[207,711,271],{},[512,713,530],{},[512,715,702],{},[512,717,718],{},"Core instructions the AI follows",[494,720,721,725,727,730],{},[512,722,723],{},[207,724,292],{},[512,726,530],{},[512,728,729],{},"No",[512,731,732],{},"Additional task instructions",[494,734,735,739,741,743],{},[512,736,737],{},[207,738,313],{},[512,740,530],{},[512,742,729],{},[512,744,745],{},"Defines tone and personality",[494,747,748,752,754,756],{},[512,749,750],{},[207,751,334],{},[512,753,576],{},[512,755,729],{},[512,757,758],{},"Key/value formatting rules",[494,760,761,765,767,769],{},[512,762,763],{},[207,764,419],{},[512,766,588],{},[512,768,729],{},[512,770,771,772],{},"Default: ",[207,773,774],{},"true",[494,776,777,781,783,785],{},[512,778,779],{},[207,780,434],{},[512,782,588],{},[512,784,729],{},[512,786,787,788,790],{},"If ",[207,789,774],{},", sets this as the default and removes the flag from any existing default",[200,792,794],{"className":625,"code":793,"language":627,"meta":205,"style":205},"curl -X POST https://dashboard.skylightchat.com/api/v1/ai-agents \\\n  -H \"X-Api-Key: ••••••••••••\" \\\n  -H \"Content-Type: application/json\" \\\n  -d '{\n    \"name\": \"Support Agent\",\n    \"system_prompt\": \"You are a helpful support agent for Nakheel Trading. Answer only questions about our products.\",\n    \"personality_prompt\": \"Empathetic and solution-focused. Always end with asking if there is anything else you can help with.\",\n    \"response_guidelines\": {\n      \"language\": \"Arabic\",\n      \"max_sentences\": \"4\"\n    },\n    \"is_default\": true\n  }'\n",[207,795,796,810,822,835,845,850,855,860,865,870,875,880,885],{"__ignoreMap":205},[210,797,798,800,803,806,808],{"class":212,"line":213},[210,799,634],{"class":350},[210,801,802],{"class":258}," -X",[210,804,805],{"class":258}," POST",[210,807,637],{"class":258},[210,809,641],{"class":640},[210,811,812,814,816,818,820],{"class":212,"line":220},[210,813,646],{"class":258},[210,815,255],{"class":216},[210,817,651],{"class":258},[210,819,230],{"class":216},[210,821,641],{"class":640},[210,823,824,826,828,831,833],{"class":212,"line":243},[210,825,646],{"class":258},[210,827,255],{"class":216},[210,829,830],{"class":258},"Content-Type: application/json",[210,832,230],{"class":216},[210,834,641],{"class":640},[210,836,837,840,843],{"class":212,"line":266},[210,838,839],{"class":258},"  -d",[210,841,842],{"class":216}," '",[210,844,217],{"class":258},[210,846,847],{"class":212,"line":287},[210,848,849],{"class":258},"    \"name\": \"Support Agent\",\n",[210,851,852],{"class":212,"line":308},[210,853,854],{"class":258},"    \"system_prompt\": \"You are a helpful support agent for Nakheel Trading. Answer only questions about our products.\",\n",[210,856,857],{"class":212,"line":329},[210,858,859],{"class":258},"    \"personality_prompt\": \"Empathetic and solution-focused. Always end with asking if there is anything else you can help with.\",\n",[210,861,862],{"class":212,"line":344},[210,863,864],{"class":258},"    \"response_guidelines\": {\n",[210,866,867],{"class":212,"line":367},[210,868,869],{"class":258},"      \"language\": \"Arabic\",\n",[210,871,872],{"class":212,"line":388},[210,873,874],{"class":258},"      \"max_sentences\": \"4\"\n",[210,876,877],{"class":212,"line":408},[210,878,879],{"class":258},"    },\n",[210,881,882],{"class":212,"line":414},[210,883,884],{"class":258},"    \"is_default\": true\n",[210,886,887,890],{"class":212,"line":429},[210,888,889],{"class":258},"  }",[210,891,892],{"class":216},"'\n",[162,894,895,896,899],{},"Returns ",[166,897,898],{},"201 Created",".",[193,901],{},[157,903,905],{"id":904},"get-an-ai-agent","Get an AI agent",[200,907,909],{"className":611,"code":908,"language":613,"meta":205,"style":205},"GET /api/v1/ai-agents/{id}\n",[207,910,911],{"__ignoreMap":205},[210,912,913],{"class":212,"line":213},[210,914,908],{},[193,916],{},[157,918,920],{"id":919},"update-an-ai-agent","Update an AI agent",[200,922,924],{"className":611,"code":923,"language":613,"meta":205,"style":205},"PUT /api/v1/ai-agents/{id}\n",[207,925,926],{"__ignoreMap":205},[210,927,928],{"class":212,"line":213},[210,929,923],{},[162,931,932],{},"All fields are optional. Partial updates are supported.",[193,934],{},[157,936,938],{"id":937},"delete-an-ai-agent","Delete an AI agent",[200,940,942],{"className":611,"code":941,"language":613,"meta":205,"style":205},"DELETE /api/v1/ai-agents/{id}\n",[207,943,944],{"__ignoreMap":205},[210,945,946],{"class":212,"line":213},[210,947,941],{},[171,949,951],{"color":950,"icon":25},"amber",[162,952,953,954,957],{},"The ",[166,955,956],{},"default agent cannot be deleted",". Set a different agent as default first, then delete the original.",[162,959,960,961,899],{},"Deleting an agent automatically removes the assignment from all contacts that use it. Returns ",[166,962,963],{},"204 No Content",[193,965],{},[157,967,969],{"id":968},"set-an-agent-as-default","Set an agent as default",[200,971,973],{"className":611,"code":972,"language":613,"meta":205,"style":205},"POST /api/v1/ai-agents/{id}/set-default\n",[207,974,975],{"__ignoreMap":205},[210,976,977],{"class":212,"line":213},[210,978,972],{},[162,980,981,982,984,985,899],{},"Promotes this agent to be the default for all new contacts. The previous default agent automatically loses the ",[207,983,434],{}," flag. The targeted agent is also set to ",[207,986,987],{},"is_active: true",[200,989,991],{"className":625,"code":990,"language":627,"meta":205,"style":205},"curl -X POST https://dashboard.skylightchat.com/api/v1/ai-agents/5/set-default \\\n  -H \"X-Api-Key: ••••••••••••\"\n",[207,992,993,1006],{"__ignoreMap":205},[210,994,995,997,999,1001,1004],{"class":212,"line":213},[210,996,634],{"class":350},[210,998,802],{"class":258},[210,1000,805],{"class":258},[210,1002,1003],{"class":258}," https://dashboard.skylightchat.com/api/v1/ai-agents/5/set-default",[210,1005,641],{"class":640},[210,1007,1008,1010,1012,1014],{"class":212,"line":220},[210,1009,646],{"class":258},[210,1011,255],{"class":216},[210,1013,651],{"class":258},[210,1015,405],{"class":216},[193,1017],{},[157,1019,1021],{"id":1020},"assign-an-agent-to-contacts","Assign an agent to contacts",[200,1023,1025],{"className":611,"code":1024,"language":613,"meta":205,"style":205},"POST /api/v1/ai-agents/{id}/assign\n",[207,1026,1027],{"__ignoreMap":205},[210,1028,1029],{"class":212,"line":213},[210,1030,1024],{},[162,1032,1033],{},"Bulk-assign this agent to one or more existing contacts.",[670,1035,673],{"id":1036},"request-body-1",[488,1038,1039,1051],{},[491,1040,1041],{},[494,1042,1043,1045,1047,1049],{},[497,1044,499],{},[497,1046,502],{},[497,1048,686],{},[497,1050,689],{},[507,1052,1053],{},[494,1054,1055,1060,1063,1065],{},[512,1056,1057],{},[207,1058,1059],{},"contact_ids",[512,1061,1062],{},"array",[512,1064,702],{},[512,1066,1067],{},"Array of contact IDs (max 500 per request)",[200,1069,1071],{"className":625,"code":1070,"language":627,"meta":205,"style":205},"curl -X POST https://dashboard.skylightchat.com/api/v1/ai-agents/5/assign \\\n  -H \"X-Api-Key: ••••••••••••\" \\\n  -H \"Content-Type: application/json\" \\\n  -d '{ \"contact_ids\": [42, 43, 44, 45] }'\n",[207,1072,1073,1086,1098,1110],{"__ignoreMap":205},[210,1074,1075,1077,1079,1081,1084],{"class":212,"line":213},[210,1076,634],{"class":350},[210,1078,802],{"class":258},[210,1080,805],{"class":258},[210,1082,1083],{"class":258}," https://dashboard.skylightchat.com/api/v1/ai-agents/5/assign",[210,1085,641],{"class":640},[210,1087,1088,1090,1092,1094,1096],{"class":212,"line":220},[210,1089,646],{"class":258},[210,1091,255],{"class":216},[210,1093,651],{"class":258},[210,1095,230],{"class":216},[210,1097,641],{"class":640},[210,1099,1100,1102,1104,1106,1108],{"class":212,"line":243},[210,1101,646],{"class":258},[210,1103,255],{"class":216},[210,1105,830],{"class":258},[210,1107,230],{"class":216},[210,1109,641],{"class":640},[210,1111,1112,1114,1116,1119],{"class":212,"line":266},[210,1113,839],{"class":258},[210,1115,842],{"class":216},[210,1117,1118],{"class":258},"{ \"contact_ids\": [42, 43, 44, 45] }",[210,1120,892],{"class":216},[200,1122,1124],{"className":202,"code":1123,"language":204,"meta":205,"style":205},"{\n  \"success\": true,\n  \"data\": { \"updated_count\": 4 },\n  \"message\": \"Prompt assigned to 4 contact(s).\"\n}\n",[207,1125,1126,1130,1143,1172,1190],{"__ignoreMap":205},[210,1127,1128],{"class":212,"line":213},[210,1129,217],{"class":216},[210,1131,1132,1134,1137,1139,1141],{"class":212,"line":220},[210,1133,223],{"class":216},[210,1135,1136],{"class":226},"success",[210,1138,230],{"class":216},[210,1140,233],{"class":216},[210,1142,426],{"class":216},[210,1144,1145,1147,1150,1152,1154,1157,1159,1162,1164,1166,1169],{"class":212,"line":243},[210,1146,223],{"class":216},[210,1148,1149],{"class":226},"data",[210,1151,230],{"class":216},[210,1153,233],{"class":216},[210,1155,1156],{"class":216}," {",[210,1158,255],{"class":216},[210,1160,1161],{"class":350},"updated_count",[210,1163,230],{"class":216},[210,1165,233],{"class":216},[210,1167,1168],{"class":236}," 4",[210,1170,1171],{"class":216}," },\n",[210,1173,1174,1176,1179,1181,1183,1185,1188],{"class":212,"line":266},[210,1175,223],{"class":216},[210,1177,1178],{"class":226},"message",[210,1180,230],{"class":216},[210,1182,233],{"class":216},[210,1184,255],{"class":216},[210,1186,1187],{"class":258},"Prompt assigned to 4 contact(s).",[210,1189,405],{"class":216},[210,1191,1192],{"class":212,"line":287},[210,1193,486],{"class":216},[1195,1196,1197],"style",{},"html .light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html.light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html .default .shiki span {color: var(--shiki-default);background: 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.sTEyZ{--shiki-light:#90A4AE;--shiki-default:#EEFFFF;--shiki-dark:#BABED8}",{"title":205,"searchDepth":213,"depth":220,"links":1199},[1200,1201,1202,1203,1206,1207,1208,1209,1210],{"id":159,"depth":220,"text":160},{"id":197,"depth":220,"text":198},{"id":607,"depth":220,"text":608},{"id":658,"depth":220,"text":659,"children":1204},[1205],{"id":672,"depth":243,"text":673},{"id":904,"depth":220,"text":905},{"id":919,"depth":220,"text":920},{"id":937,"depth":220,"text":938},{"id":968,"depth":220,"text":969},{"id":1020,"depth":220,"text":1021,"children":1211},[1212],{"id":1036,"depth":243,"text":673},"Create and manage AI agent personas that drive automated responses across all messaging channels.","md",null,{},{"icon":42},{"title":39,"description":1213},"JB4DcaiOzMDy0MZHApmXTD-pyn1yK-uVZLZ_bFdqN_8",[1221,1223],{"title":34,"path":35,"stem":36,"description":1222,"icon":37,"children":-1},"Organize contacts into named lists and dynamic segments for targeting campaigns and 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