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recent activity for this channel. Day-to-day messaging happens in the ",[303,304,305],"a",{"href":59},"Unified Inbox",". Auto-replies are controlled under ",[303,308,309],{"href":74},"AI Reply Settings"," and per contact in the Inbox — not on this screen.",[312,313],"hr",{},[291,315,317],{"id":316},"who-can-access","Who Can Access",[319,320,321,334],"table",{},[322,323,324],"thead",{},[325,326,327,331],"tr",{},[328,329,330],"th",{},"Requirement",[328,332,333],{},"Details",[335,336,337,354,365],"tbody",{},[325,338,339,343],{},[340,341,342],"td",{},"Team Member permission",[340,344,345,348,349,353],{},[299,346,347],{},"Manage WhatsApp"," (",[350,351,352],"code",{},"manage_whatsapp",")",[325,355,356,359],{},[340,357,358],{},"Plan",[340,360,361,362,353],{},"WhatsApp access must be included on your plan (",[350,363,364],{},"whatsapp_access",[325,366,367,370],{},[340,368,369],{},"Sidebar",[340,371,372],{},[299,373,374],{},"WhatsApp → WhatsApp Settings",[296,376,377],{},"If WhatsApp is missing from the sidebar, your plan does not include WhatsApp access, or your staff user lacks the permission.",[312,379],{},[291,381,383],{"id":382},"prerequisites","Prerequisites",[385,386,387,393,396],"ul",{},[388,389,390,391],"li",{},"Owner or staff with ",[299,392,347],{},[388,394,395],{},"Plan with WhatsApp access",[388,397,398,399,402,403,406],{},"Prefer connecting first via ",[303,400,401],{"href":24},"Connect WhatsApp"," (or use ",[299,404,405],{},"Connect Now"," on this page)",[312,408],{},[291,410,412],{"id":411},"full-walkthrough","Full Walkthrough",[414,415,417],"h3",{"id":416},"a-when-whatsapp-is-connected","A. When WhatsApp is connected",[419,420,421,427,434,448,455,461],"ol",{},[388,422,423,424,426],{},"Open ",[299,425,374],{},".",[388,428,429,430,433],{},"Confirm the green success alert and ",[299,431,432],{},"Connected"," badge.",[388,435,436,437,440,441,444,445,426],{},"Review ",[299,438,439],{},"Phone",", ",[299,442,443],{},"Last Sync",", and ",[299,446,447],{},"Connected Since",[388,449,450,451,454],{},"Optional: click ",[299,452,453],{},"Refresh Status"," to re-check the session (button shows a spinner, then the page reloads on success).",[388,456,436,457,460],{},[299,458,459],{},"Recent Activity"," counts (contacts, last 7 days messages, active chats, unread).",[388,462,463,464,467],{},"To leave the channel: click ",[299,465,466],{},"Disconnect WhatsApp"," → choose contact handling → confirm (see below).",[414,469,471],{"id":470},"b-when-whatsapp-is-not-connected","B. When WhatsApp is not connected",[419,473,474,478,485,494],{},[388,475,423,476,426],{},[299,477,289],{},[388,479,480,481,484],{},"Read the warning alert and the ",[299,482,483],{},"Information"," card steps.",[388,486,487,488,490,491,493],{},"Click ",[299,489,405],{}," → you go to the QR connect flow (",[303,492,401],{"href":24},").",[388,495,496,497,426],{},"After a successful scan, return here to confirm ",[299,498,432],{},[414,500,502],{"id":501},"c-disconnect-whatsapp","C. Disconnect WhatsApp",[419,504,505,509,512,529,539],{},[388,506,487,507,426],{},[299,508,466],{},[388,510,511],{},"Read the warning: you will need to scan a QR code again to reconnect.",[388,513,514,515],{},"Choose one option:\n",[385,516,517,523],{},[388,518,519,522],{},[299,520,521],{},"Keep contacts"," (default) — contacts and conversation history stay in SkyLight Chat.",[388,524,525,528],{},[299,526,527],{},"Remove contacts"," — contacts and messages from this WhatsApp account are permanently deleted.",[388,530,487,531,534,535,538],{},[299,532,533],{},"Cancel"," to abort, or ",[299,536,537],{},"Disconnect"," to proceed (button shows “Disconnecting…”).",[388,540,541,542,544],{},"On success, the page reloads in the disconnected state. Use ",[299,543,405],{}," when you are ready to link again.",[414,546,548],{"id":547},"d-refresh-status-failure-cancel-paths","D. Refresh Status failure / cancel paths",[385,550,551,554],{},[388,552,553],{},"If refresh fails, an error toast appears; try again or reconnect via QR.",[388,555,556,557,559],{},"Closing the disconnect modal with ",[299,558,533],{}," leaves the connection unchanged.",[312,561],{},[291,563,565],{"id":564},"complete-field-control-glossary","Complete Field / Control Glossary",[319,567,568,581],{},[322,569,570],{},[325,571,572,575,578],{},[328,573,574],{},"Control",[328,576,577],{},"Type",[328,579,580],{},"Notes",[335,582,583,593,610,619,631,641,650,659,669,679,688,697,708,718,728],{},[325,584,585,587,590],{},[340,586,439],{},[340,588,589],{},"Read-only",[340,591,592],{},"Account phone / username from the connection",[325,594,595,598,601],{},[340,596,597],{},"Status",[340,599,600],{},"Badge",[340,602,603,605,606,609],{},[299,604,432],{}," (green) or ",[299,607,608],{},"Disconnected"," (warning)",[325,611,612,614,616],{},[340,613,443],{},[340,615,589],{},[340,617,618],{},"Relative time of last settings update / sync",[325,620,621,623,625],{},[340,622,447],{},[340,624,589],{},[340,626,627,628,353],{},"Date the connection record was created (",[350,629,630],{},"M d, Y",[325,632,633,635,638],{},[340,634,453],{},[340,636,637],{},"Button",[340,639,640],{},"Re-syncs connection status; reloads page on success",[325,642,643,645,647],{},[340,644,466],{},[340,646,637],{},[340,648,649],{},"Opens disconnect modal",[325,651,652,654,656],{},[340,653,405],{},[340,655,637],{},[340,657,658],{},"Only when disconnected; opens QR setup",[325,660,661,663,666],{},[340,662,521],{},[340,664,665],{},"Radio (default)",[340,667,668],{},"Preserve contacts and history",[325,670,671,673,676],{},[340,672,527],{},[340,674,675],{},"Radio",[340,677,678],{},"Permanently delete contacts and messages for this account",[325,680,681,683,685],{},[340,682,533],{},[340,684,637],{},[340,686,687],{},"Closes modal without disconnecting",[325,689,690,692,694],{},[340,691,537],{},[340,693,637],{},[340,695,696],{},"Confirms disconnect with selected contact option",[325,698,699,702,705],{},[340,700,701],{},"Total Contacts",[340,703,704],{},"Stat",[340,706,707],{},"WhatsApp contacts for this account",[325,709,710,713,715],{},[340,711,712],{},"Messages (7 days)",[340,714,704],{},[340,716,717],{},"WhatsApp messages in the last 7 days",[325,719,720,723,725],{},[340,721,722],{},"Active Chats",[340,724,704],{},[340,726,727],{},"Contacts with an open conversation",[325,729,730,733,735],{},[340,731,732],{},"Unread",[340,734,704],{},[340,736,737],{},"Contacts with unread conversation",[312,739],{},[291,741,743],{"id":742},"statuses-badges","Statuses & Badges",[319,745,746,758],{},[322,747,748],{},[325,749,750,752,755],{},[328,751,597],{},[328,753,754],{},"Meaning",[328,756,757],{},"What to do next",[335,759,760,770,783],{},[325,761,762,764,767],{},[340,763,432],{},[340,765,766],{},"Channel is linked and ready",[340,768,769],{},"Use Inbox, campaigns, contacts",[325,771,772,775,778],{},[340,773,774],{},"Disconnected / not connected",[340,776,777],{},"No active session",[340,779,780,782],{},[299,781,405],{}," and scan QR",[325,784,785,788,791],{},[340,786,787],{},"Refresh in progress",[340,789,790],{},"Sync request running",[340,792,793],{},"Wait for reload or error toast",[312,795],{},[291,797,799],{"id":798},"nested-screens","Nested Screens",[385,801,802,808,816],{},[388,803,804,807],{},[299,805,806],{},"Disconnect modal"," — documented above",[388,809,810,813,814],{},[299,811,812],{},"Connect / QR setup"," — ",[303,815,401],{"href":24},[388,817,818,819,440,821,440,823],{},"AI replies and agents — ",[303,820,309],{"href":74},[303,822,169],{"href":69},[303,824,825],{"href":59},"Inbox",[312,827],{},[291,829,831],{"id":830},"how-it-connects-to-other-skylight-areas","How It Connects to Other SkyLight Areas",[319,833,834,844],{},[322,835,836],{},[325,837,838,841],{},[328,839,840],{},"Area",[328,842,843],{},"Relationship",[335,845,846,853,860,868],{},[325,847,848,850],{},[340,849,401],{},[340,851,852],{},"Initial QR link and reconnect path",[325,854,855,857],{},[340,856,825],{},[340,858,859],{},"Send/receive after connection",[325,861,862,865],{},[340,863,864],{},"Contacts / campaigns",[340,866,867],{},"Depend on a healthy WhatsApp connection",[325,869,870,872],{},[340,871,309],{},[340,873,874],{},"Global AI on/off (not configured on this page)",[312,876],{},[291,878,880],{"id":879},"limits-plan-behavior","Limits & Plan Behavior",[385,882,883,886,892],{},[388,884,885],{},"Without plan WhatsApp access, the WhatsApp menu (including Settings) does not appear.",[388,887,888,889,891],{},"Without ",[350,890,352],{},", staff cannot open Settings.",[388,893,894,895,897],{},"Disconnect with ",[299,896,527],{}," is irreversible for that data.",[312,899],{},[291,901,903],{"id":902},"troubleshooting","Troubleshooting",[319,905,906,916],{},[322,907,908],{},[325,909,910,913],{},[328,911,912],{},"Symptom",[328,914,915],{},"Check inside the dashboard",[335,917,918,926,934,942,950],{},[325,919,920,923],{},[340,921,922],{},"Settings says not connected but you scanned QR",[340,924,925],{},"Open Connect flow again; confirm success toast; wait for redirect; then Refresh Status",[325,927,928,931],{},[340,929,930],{},"Refresh Status fails",[340,932,933],{},"Try again; if still failing, Disconnect (keep contacts) and Connect Now",[325,935,936,939],{},[340,937,938],{},"Phone shows N/A",[340,940,941],{},"Refresh Status; if still empty, reconnect",[325,943,944,947],{},[340,945,946],{},"Unread / message stats look wrong",[340,948,949],{},"Confirm messages appear in Inbox; stats are WhatsApp-scoped counts",[325,951,952,955],{},[340,953,954],{},"Cannot find WhatsApp in sidebar",[340,956,957],{},"Plan feature or staff permission",[312,959],{},[291,961,963],{"id":962},"related-articles","Related Articles",[385,965,966,970,974,979,984,988],{},[388,967,968],{},[303,969,401],{"href":24},[388,971,972],{},[303,973,305],{"href":59},[388,975,976],{},[303,977,978],{"href":34},"WhatsApp Contacts",[388,980,981],{},[303,982,983],{"href":39},"WhatsApp Campaigns",[388,985,986],{},[303,987,309],{"href":74},[388,989,990],{},[303,991,992],{"href":69},"Turn on AI Agents",{"title":994,"searchDepth":995,"depth":996,"links":997},"",1,2,[998,999,1000,1001,1008,1009,1010,1011,1012,1013,1014],{"id":293,"depth":996,"text":294},{"id":316,"depth":996,"text":317},{"id":382,"depth":996,"text":383},{"id":411,"depth":996,"text":412,"children":1002},[1003,1005,1006,1007],{"id":416,"depth":1004,"text":417},3,{"id":470,"depth":1004,"text":471},{"id":501,"depth":1004,"text":502},{"id":547,"depth":1004,"text":548},{"id":564,"depth":996,"text":565},{"id":742,"depth":996,"text":743},{"id":798,"depth":996,"text":799},{"id":830,"depth":996,"text":831},{"id":879,"depth":996,"text":880},{"id":902,"depth":996,"text":903},{"id":962,"depth":996,"text":963},"Manage your connected WhatsApp channel — connection status, refresh session, disconnect options, and activity stats.","md",null,{},{"icon":31},{"title":28,"description":1015},"bqq65PVQbJD5IzYJITorBysgpKy28MePE40bT4GGcBo",[1023,1025],{"title":23,"path":24,"stem":25,"description":1024,"icon":26,"children":-1},"Complete guide to connecting your WhatsApp account to SkyLight Chat using QR code pairing — setup, scanning, and troubleshooting.",{"title":33,"path":34,"stem":35,"description":1026,"icon":36,"children":-1},"Build and manage contact lists, create segments, import contacts in bulk, assign attributes, and control the blacklist for your WhatsApp channel.",1785928667751]