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SkyLight Chat campaigns include intelligent rate-limiting, number warm-up, and detailed delivery tracking—so your messages land in inboxes, not spam folders.",[295,296],"hr",{},[298,299,301],"h2",{"id":300},"purpose","Purpose",[291,303,304],{},"Campaigns let you send the same message (or sequence) to a large audience while protecting your sending reputation. Use them for:",[306,307,308,316,322,328],"ul",{},[309,310,311,315],"li",{},[312,313,314],"strong",{},"Promotional blasts"," — flash sales, new arrivals, exclusive offers.",[309,317,318,321],{},[312,319,320],{},"Announcements"," — policy changes, event invitations, company news.",[309,323,324,327],{},[312,325,326],{},"Re-engagement"," — win back inactive customers.",[309,329,330,333],{},[312,331,332],{},"Transactional notifications"," — shipping updates, appointment reminders.",[291,335,336],{},"The system automatically spreads sends over multiple days and scales daily limits as your number \"warms up.\"",[295,338],{},[298,340,342],{"id":341},"who-can-access","Who can access",[344,345,346,359],"table",{},[347,348,349],"thead",{},[350,351,352,356],"tr",{},[353,354,355],"th",{},"Role",[353,357,358],{},"Permissions",[360,361,362,371,379,387],"tbody",{},[350,363,364,368],{},[365,366,367],"td",{},"Owner",[365,369,370],{},"Full access — create, start, pause, resume, cancel, delete",[350,372,373,376],{},[365,374,375],{},"Admin",[365,377,378],{},"Full access",[350,380,381,384],{},[365,382,383],{},"Member",[365,385,386],{},"View campaigns; cannot start, pause, or cancel",[350,388,389,392],{},[365,390,391],{},"Viewer",[365,393,394],{},"Read-only",[295,396],{},[298,398,400],{"id":399},"prerequisites","Prerequisites",[402,403,404,414,420],"ol",{},[309,405,406,409,410,413],{},[312,407,408],{},"WhatsApp channel connected"," — status must be ",[312,411,412],{},"Connected"," in WhatsApp Settings.",[309,415,416,419],{},[312,417,418],{},"Audience defined"," — at least one list, segment, or explicit contact IDs.",[309,421,422,425],{},[312,423,424],{},"Sufficient quota"," — check your plan's monthly campaign allowance.",[295,427],{},[298,429,431],{"id":430},"full-walkthrough","Full walkthrough",[433,434,436],"h3",{"id":435},"creating-a-campaign","Creating a campaign",[402,438,439,446,452,463,469,498],{},[309,440,441,442,445],{},"Go to ",[312,443,444],{},"WhatsApp → Campaigns",".",[309,447,448,449,445],{},"Click ",[312,450,451],{},"+ Create Campaign",[309,453,454,457,458,462],{},[312,455,456],{},"Name"," your campaign (e.g., ",[459,460,461],"em",{},"Summer Sale 2026",").",[309,464,465,468],{},[312,466,467],{},"Compose or select the campaign message"," shown on the create form.",[309,470,471,474,475],{},[312,472,473],{},"Define Audience",":\n",[306,476,477,483,489,495],{},[309,478,479,482],{},[312,480,481],{},"Lists"," — pick one or more contact lists.",[309,484,485,488],{},[312,486,487],{},"Segments"," — pick one or more segments.",[309,490,491,494],{},[312,492,493],{},"Manual contacts"," — paste or search individual contacts.",[309,496,497],{},"Contacts are de-duplicated automatically.",[309,499,448,500,445],{},[312,501,502],{},"Next: Schedule",[433,504,506],{"id":505},"scheduling-the-campaign","Scheduling the campaign",[344,508,509,519],{},[347,510,511],{},[350,512,513,516],{},[353,514,515],{},"Option",[353,517,518],{},"Description",[360,520,521,534,544],{},[350,522,523,528],{},[365,524,525],{},[312,526,527],{},"Send immediately",[365,529,530,531],{},"Campaign starts as soon as you click ",[312,532,533],{},"Start",[350,535,536,541],{},[365,537,538],{},[312,539,540],{},"Schedule for later",[365,542,543],{},"Pick a date and time (in your account timezone)",[350,545,546,551],{},[365,547,548],{},[312,549,550],{},"New number warm-up",[365,552,553],{},"Enable if your WhatsApp number is new (\u003C 30 days) for conservative daily limits",[402,555,557,560],{"start":556},8,[309,558,559],{},"Review the summary.",[309,561,448,562,565,566,569],{},[312,563,564],{},"Save as Draft"," to finalize later, or ",[312,567,568],{},"Start Campaign"," to begin sending.",[433,571,573],{"id":572},"understanding-daily-limits","Understanding daily limits",[291,575,576],{},"SkyLight Chat enforces gradual daily sending to protect your number:",[344,578,579,592],{},[347,580,581],{},[350,582,583,586,589],{},[353,584,585],{},"Campaign day",[353,587,588],{},"Normal number",[353,590,591],{},"New number (warm-up)",[360,593,594,605,616,626,637],{},[350,595,596,599,602],{},[365,597,598],{},"Day 1",[365,600,601],{},"up to 35",[365,603,604],{},"up to 20",[350,606,607,610,613],{},[365,608,609],{},"Day 3",[365,611,612],{},"up to 65",[365,614,615],{},"up to 40",[350,617,618,621,623],{},[365,619,620],{},"Day 5",[365,622,612],{},[365,624,625],{},"up to 60",[350,627,628,631,634],{},[365,629,630],{},"Day 7+",[365,632,633],{},"up to 120",[365,635,636],{},"up to 90",[350,638,639,642,645],{},[365,640,641],{},"Day 14+",[365,643,644],{},"up to 200",[365,646,644],{},[291,648,649,650,654],{},"For small campaigns, the limit is capped at ",[651,652,653],"code",{},"⌈total_contacts / 3⌉"," so the campaign finishes in approximately 3 days.",[433,656,658],{"id":657},"pausing-a-campaign","Pausing a campaign",[402,660,661,664,669,676],{},[309,662,663],{},"Open the campaign.",[309,665,448,666,445],{},[312,667,668],{},"Pause",[309,670,671,672,675],{},"The campaign enters ",[312,673,674],{},"Paused"," status; no further messages are sent.",[309,677,678],{},"Resume anytime without losing progress.",[433,680,682],{"id":681},"resuming-a-campaign","Resuming a campaign",[402,684,685,688,693],{},[309,686,687],{},"Open the paused campaign.",[309,689,448,690,445],{},[312,691,692],{},"Resume",[309,694,695],{},"Sending continues from where it left off.",[433,697,699],{"id":698},"cancelling-a-campaign","Cancelling a campaign",[402,701,702,712,717],{},[309,703,704,705,708,709,711],{},"Open a ",[312,706,707],{},"Running"," or ",[312,710,674],{}," campaign.",[309,713,448,714,445],{},[312,715,716],{},"Cancel",[309,718,719],{},"Confirm the dialog.",[291,721,722],{},"Cancelled campaigns cannot be restarted. Contacts not yet messaged remain un-contacted.",[433,724,726],{"id":725},"deleting-a-campaign","Deleting a campaign",[306,728,729,739],{},[309,730,731,732,708,735,738],{},"Only ",[312,733,734],{},"Draft",[312,736,737],{},"Cancelled"," campaigns can be deleted.",[309,740,741,742,745],{},"Open the campaign → ",[312,743,744],{},"Delete"," → Confirm.",[295,747],{},[298,749,751],{"id":750},"field-glossary","Field glossary",[344,753,754,763],{},[347,755,756],{},[350,757,758,761],{},[353,759,760],{},"Field",[353,762,518],{},[360,764,765,772,795,803,811,819,827,835,843,851,859,869,877,885],{},[350,766,767,769],{},[365,768,456],{},[365,770,771],{},"Campaign display name",[350,773,774,777],{},[365,775,776],{},"Status",[365,778,779,782,783,782,786,782,789,782,792],{},[651,780,781],{},"draft",", ",[651,784,785],{},"running",[651,787,788],{},"paused",[651,790,791],{},"completed",[651,793,794],{},"cancelled",[350,796,797,800],{},[365,798,799],{},"Audience",[365,801,802],{},"Combined recipients from lists, segments, and manual IDs",[350,804,805,808],{},[365,806,807],{},"Total Contacts",[365,809,810],{},"Number of unique recipients",[350,812,813,816],{},[365,814,815],{},"Success Count",[365,817,818],{},"Messages delivered successfully",[350,820,821,824],{},[365,822,823],{},"Failed Count",[365,825,826],{},"Messages that failed to deliver",[350,828,829,832],{},[365,830,831],{},"Pending Count",[365,833,834],{},"Contacts not yet attempted",[350,836,837,840],{},[365,838,839],{},"Campaign Day",[365,841,842],{},"Days since the campaign started (affects daily limit)",[350,844,845,848],{},[365,846,847],{},"Daily Limit",[365,849,850],{},"Maximum sends allowed today",[350,852,853,856],{},[365,854,855],{},"Remaining Today",[365,857,858],{},"Sends left for the current day",[350,860,861,864],{},[365,862,863],{},"Progress %",[365,865,866],{},[651,867,868],{},"(success + failed) / total × 100",[350,870,871,874],{},[365,872,873],{},"New Number Mode",[365,875,876],{},"Whether warm-up limits are active",[350,878,879,882],{},[365,880,881],{},"Started At",[365,883,884],{},"Timestamp when the campaign began",[350,886,887,890],{},[365,888,889],{},"Completed At",[365,891,892],{},"Timestamp when all contacts were processed",[295,894],{},[298,896,898],{"id":897},"statuses-and-badges","Statuses and badges",[344,900,901,913],{},[347,902,903],{},[350,904,905,907,910],{},[353,906,776],{},[353,908,909],{},"Badge color",[353,911,912],{},"Meaning",[360,914,915,925,935,945,956],{},[350,916,917,919,922],{},[365,918,734],{},[365,920,921],{},"Gray",[365,923,924],{},"Not yet started; can be edited",[350,926,927,929,932],{},[365,928,707],{},[365,930,931],{},"Blue",[365,933,934],{},"Actively sending messages",[350,936,937,939,942],{},[365,938,674],{},[365,940,941],{},"Yellow",[365,943,944],{},"Temporarily stopped; can be resumed",[350,946,947,950,953],{},[365,948,949],{},"Completed",[365,951,952],{},"Green",[365,954,955],{},"All contacts processed",[350,957,958,960,963],{},[365,959,737],{},[365,961,962],{},"Red",[365,964,965],{},"Permanently stopped; cannot be restarted",[433,967,969],{"id":968},"contact-level-delivery-status","Contact-level delivery status",[344,971,972,980],{},[347,973,974],{},[350,975,976,978],{},[353,977,776],{},[353,979,912],{},[360,981,982,990,998,1006,1014],{},[350,983,984,987],{},[365,985,986],{},"Pending",[365,988,989],{},"Queued for delivery",[350,991,992,995],{},[365,993,994],{},"Sent",[365,996,997],{},"Message dispatched",[350,999,1000,1003],{},[365,1001,1002],{},"Delivered",[365,1004,1005],{},"Confirmed delivered to device",[350,1007,1008,1011],{},[365,1009,1010],{},"Read",[365,1012,1013],{},"Recipient opened the message",[350,1015,1016,1019],{},[365,1017,1018],{},"Failed",[365,1020,1021],{},"Delivery failed (e.g., invalid number, blocked)",[295,1023],{},[298,1025,1027],{"id":1026},"nested-screens","Nested screens",[433,1029,1031],{"id":1030},"audience-tab","Audience tab",[344,1033,1034,1044],{},[347,1035,1036],{},[350,1037,1038,1041],{},[353,1039,1040],{},"Section",[353,1042,1043],{},"Contents",[360,1045,1046,1053,1060,1067],{},[350,1047,1048,1050],{},[365,1049,481],{},[365,1051,1052],{},"Selected lists with member counts",[350,1054,1055,1057],{},[365,1056,487],{},[365,1058,1059],{},"Selected segments with member counts",[350,1061,1062,1064],{},[365,1063,493],{},[365,1065,1066],{},"Table of individually added contacts",[350,1068,1069,1072],{},[365,1070,1071],{},"Total unique",[365,1073,1074],{},"De-duplicated recipient count",[433,1076,1078],{"id":1077},"delivery-tab","Delivery tab",[344,1080,1081,1090],{},[347,1082,1083],{},[350,1084,1085,1088],{},[353,1086,1087],{},"Column",[353,1089,518],{},[360,1091,1092,1100,1107,1115],{},[350,1093,1094,1097],{},[365,1095,1096],{},"Contact",[365,1098,1099],{},"Name and phone",[350,1101,1102,1104],{},[365,1103,776],{},[365,1105,1106],{},"Pending / Sent / Delivered / Read / Failed",[350,1108,1109,1112],{},[365,1110,1111],{},"Sent At",[365,1113,1114],{},"Timestamp when the message was dispatched",[350,1116,1117,1120],{},[365,1118,1119],{},"Error",[365,1121,1122],{},"Failure reason (if applicable)",[291,1124,1125],{},"Export the delivery report as CSV for offline analysis.",[433,1127,1129],{"id":1128},"schedule-tab","Schedule tab",[344,1131,1132,1140],{},[347,1133,1134],{},[350,1135,1136,1138],{},[353,1137,760],{},[353,1139,518],{},[360,1141,1142,1150,1158,1165],{},[350,1143,1144,1147],{},[365,1145,1146],{},"Start mode",[365,1148,1149],{},"Immediately or Scheduled",[350,1151,1152,1155],{},[365,1153,1154],{},"Scheduled time",[365,1156,1157],{},"Date and time (account timezone)",[350,1159,1160,1162],{},[365,1161,550],{},[365,1163,1164],{},"Toggle on/off",[350,1166,1167,1170],{},[365,1168,1169],{},"Estimated completion",[365,1171,1172],{},"Projected date based on daily limits",[295,1174],{},[298,1176,1178],{"id":1177},"connections-to-other-areas","Connections to other areas",[344,1180,1181,1191],{},[347,1182,1183],{},[350,1184,1185,1188],{},[353,1186,1187],{},"Feature",[353,1189,1190],{},"How it connects",[360,1192,1193,1203,1212,1222,1239],{},[350,1194,1195,1200],{},[365,1196,1197],{},[1198,1199,210],"a",{"href":34},[365,1201,1202],{},"Audience is built from contacts, lists, and segments",[350,1204,1205,1209],{},[365,1206,1207],{},[1198,1208,231],{"href":89},[365,1210,1211],{},"Trigger campaigns for order-related notifications",[350,1213,1214,1219],{},[365,1215,1216],{},[1198,1217,1218],{"href":94},"Salla",[365,1220,1221],{},"Abandoned cart campaigns use Salla variables",[350,1223,1224,1230],{},[365,1225,1226],{},[1198,1227,1229],{"href":1228},"/product-guide/settings#webhooks","Webhooks",[365,1231,1232,782,1235,1238],{},[651,1233,1234],{},"campaign.started",[651,1236,1237],{},"campaign.completed"," events",[350,1240,1241,1246],{},[365,1242,1243],{},[1198,1244,1245],{"href":174},"API",[365,1247,1248],{},"Create and manage campaigns programmatically",[295,1250],{},[298,1252,1254],{"id":1253},"limits-and-plan-behavior","Limits and plan behavior",[344,1256,1257,1270],{},[347,1258,1259],{},[350,1260,1261,1264,1267],{},[353,1262,1263],{},"Plan",[353,1265,1266],{},"Campaigns per month",[353,1268,1269],{},"Max recipients per campaign",[360,1271,1272,1283,1294,1305],{},[350,1273,1274,1277,1280],{},[365,1275,1276],{},"Starter",[365,1278,1279],{},"3",[365,1281,1282],{},"500",[350,1284,1285,1288,1291],{},[365,1286,1287],{},"Pro",[365,1289,1290],{},"10",[365,1292,1293],{},"5,000",[350,1295,1296,1299,1302],{},[365,1297,1298],{},"Business",[365,1300,1301],{},"30",[365,1303,1304],{},"10,000",[350,1306,1307,1310,1313],{},[365,1308,1309],{},"Enterprise",[365,1311,1312],{},"Unlimited",[365,1314,1312],{},[291,1316,1317,1318,462],{},"Daily sending limits apply regardless of plan (see the ",[1198,1319,1321],{"href":1320},"#understanding-daily-limits","daily limits table",[295,1323],{},[298,1325,1327],{"id":1326},"troubleshooting","Troubleshooting",[344,1329,1330,1343],{},[347,1331,1332],{},[350,1333,1334,1337,1340],{},[353,1335,1336],{},"Issue",[353,1338,1339],{},"Cause",[353,1341,1342],{},"Solution",[360,1344,1345,1356,1367,1378,1389,1400],{},[350,1346,1347,1350,1353],{},[365,1348,1349],{},"Campaign stuck at 0%",[365,1351,1352],{},"WhatsApp channel disconnected",[365,1354,1355],{},"Reconnect your WhatsApp number in WhatsApp Settings",[350,1357,1358,1361,1364],{},[365,1359,1360],{},"High failure rate",[365,1362,1363],{},"Many invalid or blacklisted numbers",[365,1365,1366],{},"Clean your contact list; remove blacklisted contacts",[350,1368,1369,1372,1375],{},[365,1370,1371],{},"Cannot start campaign",[365,1373,1374],{},"Draft incomplete",[365,1376,1377],{},"Ensure message, audience, and schedule are set",[350,1379,1380,1383,1386],{},[365,1381,1382],{},"Daily limit reached early",[365,1384,1385],{},"Small campaign or warm-up mode",[365,1387,1388],{},"Wait until the next day or disable warm-up if the number is established",[350,1390,1391,1394,1397],{},[365,1392,1393],{},"Messages delivered but not read",[365,1395,1396],{},"Recipients haven't opened WhatsApp",[365,1398,1399],{},"Normal behavior; track delivered vs. read metrics",[350,1401,1402,1405,1408],{},[365,1403,1404],{},"Campaign paused automatically",[365,1406,1407],{},"Account suspended or channel error",[365,1409,1410],{},"Check account status; reconnect channel if needed",[295,1412],{},[298,1414,1416],{"id":1415},"related-articles","Related articles",[306,1418,1419,1425,1431],{},[309,1420,1421,1424],{},[1198,1422,1423],{"href":34},"WhatsApp Contacts"," — build your audience",[309,1426,1427,1430],{},[1198,1428,1429],{"href":94},"Salla Integration"," — abandoned cart campaigns",[309,1432,1433,1436],{},[1198,1434,1435],{"href":174},"Campaigns API"," — automate campaign creation",{"title":1438,"searchDepth":1439,"depth":1440,"links":1441},"",1,2,[1442,1443,1444,1445,1455,1456,1459,1464,1465,1466,1467],{"id":300,"depth":1440,"text":301},{"id":341,"depth":1440,"text":342},{"id":399,"depth":1440,"text":400},{"id":430,"depth":1440,"text":431,"children":1446},[1447,1449,1450,1451,1452,1453,1454],{"id":435,"depth":1448,"text":436},3,{"id":505,"depth":1448,"text":506},{"id":572,"depth":1448,"text":573},{"id":657,"depth":1448,"text":658},{"id":681,"depth":1448,"text":682},{"id":698,"depth":1448,"text":699},{"id":725,"depth":1448,"text":726},{"id":750,"depth":1440,"text":751},{"id":897,"depth":1440,"text":898,"children":1457},[1458],{"id":968,"depth":1448,"text":969},{"id":1026,"depth":1440,"text":1027,"children":1460},[1461,1462,1463],{"id":1030,"depth":1448,"text":1031},{"id":1077,"depth":1448,"text":1078},{"id":1128,"depth":1448,"text":1129},{"id":1177,"depth":1440,"text":1178},{"id":1253,"depth":1440,"text":1254},{"id":1326,"depth":1440,"text":1327},{"id":1415,"depth":1440,"text":1416},"Plan, schedule, and run WhatsApp broadcast campaigns with built-in warm-up, daily limits, pause/resume controls, and real-time delivery analytics.","md",null,{},{"icon":41},{"title":38,"description":1468},"FeNElXJxi63JwzTo2SYUsZlqEgEcY4gHulmNf6TlVPE",[1476,1478],{"title":33,"path":34,"stem":35,"description":1477,"icon":36,"children":-1},"Build and manage contact lists, create segments, import contacts in bulk, assign attributes, and control the blacklist for your WhatsApp channel.",{"title":43,"path":44,"stem":45,"description":1479,"icon":46,"children":-1},"Connect your Telegram account, configure channel settings, and manage Telegram contacts within SkyLight Chat.",1785928666944]