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see:",[352,1092,1093,1103],{},[355,1094,1095],{},[358,1096,1097,1100],{},[361,1098,1099],{},"Metric",[361,1101,1102],{},"Description",[368,1104,1105,1113,1121,1129,1137,1145],{},[358,1106,1107,1110],{},[373,1108,1109],{},"Total Chats",[373,1111,1112],{},"Number of sessions in the period",[358,1114,1115,1118],{},[373,1116,1117],{},"Engaged Chats",[373,1119,1120],{},"Sessions with at least one visitor message",[358,1122,1123,1126],{},[373,1124,1125],{},"Active Chats",[373,1127,1128],{},"Currently open sessions",[358,1130,1131,1134],{},[373,1132,1133],{},"Avg. 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requested",[358,1279,1280,1283],{},[373,1281,1282],{},"Human Took Over At",[373,1284,1285],{},"Timestamp when agent took over",[358,1287,1288,1291],{},[373,1289,1290],{},"Last Activity At",[373,1292,1293],{},"Most recent message timestamp",[358,1295,1296,1299],{},[373,1297,1298],{},"Created At",[373,1300,1301],{},"Session start timestamp",[294,1303],{},[297,1305,1307],{"id":1306},"statuses-and-badges","Statuses and badges",[443,1309,1311],{"id":1310},"session-status","Session status",[352,1313,1314,1326],{},[355,1315,1316],{},[358,1317,1318,1320,1323],{},[361,1319,1187],{},[361,1321,1322],{},"Badge color",[361,1324,1325],{},"Meaning",[368,1327,1328,1339],{},[358,1329,1330,1333,1336],{},[373,1331,1332],{},"Active",[373,1334,1335],{},"Green",[373,1337,1338],{},"Ongoing conversation",[358,1340,1341,1343,1346],{},[373,1342,1048],{},[373,1344,1345],{},"Gray",[373,1347,1348],{},"Session closed",[443,1350,1352],{"id":1351},"handled-by","Handled 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form",[368,1704,1705,1719,1733,1746],{},[358,1706,1707,1710,1713,1716],{},[373,1708,1709],{},"Starter",[373,1711,1712],{},"5",[373,1714,1715],{},"100",[373,1717,1718],{},"Basic",[358,1720,1721,1724,1727,1730],{},[373,1722,1723],{},"Pro",[373,1725,1726],{},"20",[373,1728,1729],{},"1,000",[373,1731,1732],{},"Custom fields",[358,1734,1735,1738,1741,1744],{},[373,1736,1737],{},"Business",[373,1739,1740],{},"50",[373,1742,1743],{},"5,000",[373,1745,1732],{},[358,1747,1748,1751,1754,1756],{},[373,1749,1750],{},"Enterprise",[373,1752,1753],{},"Unlimited",[373,1755,1753],{},[373,1757,1758],{},"Custom + integrations",[294,1760],{},[297,1762,1764],{"id":1763},"troubleshooting","Troubleshooting",[352,1766,1767,1780],{},[355,1768,1769],{},[358,1770,1771,1774,1777],{},[361,1772,1773],{},"Issue",[361,1775,1776],{},"Cause",[361,1778,1779],{},"Solution",[368,1781,1782,1793,1804,1815,1826,1837,1848],{},[358,1783,1784,1787,1790],{},[373,1785,1786],{},"Widget not appearing",[373,1788,1789],{},"Embed code missing or blocked",[373,1791,1792],{},"Verify snippet is on the page; check ad blockers",[358,1794,1795,1798,1801],{},[373,1796,1797],{},"Widget shows but no AI response",[373,1799,1800],{},"AI agent not assigned",[373,1802,1803],{},"Assign an agent in Web Chat Settings",[358,1805,1806,1809,1812],{},[373,1807,1808],{},"Pre-chat form not showing",[373,1810,1811],{},"Form disabled",[373,1813,1814],{},"Enable pre-chat form in Settings",[358,1816,1817,1820,1823],{},[373,1818,1819],{},"Handoff notifications not received",[373,1821,1822],{},"Notification settings off",[373,1824,1825],{},"Check team member notification preferences",[358,1827,1828,1831,1834],{},[373,1829,1830],{},"Session marked pending but no agents available",[373,1832,1833],{},"No agents online",[373,1835,1836],{},"Sessions stay pending until someone takes over",[358,1838,1839,1842,1845],{},[373,1840,1841],{},"Visitor messages not appearing",[373,1843,1844],{},"JavaScript error on page",[373,1846,1847],{},"Check browser console for errors",[358,1849,1850,1853,1856],{},[373,1851,1852],{},"Analytics showing incorrect data",[373,1854,1855],{},"Timezone mismatch",[373,1857,1858],{},"Verify account timezone in Settings",[294,1860],{},[297,1862,1864],{"id":1863},"related-articles","Related articles",[305,1866,1867,1872,1877,1882,1888],{},[308,1868,1869,1871],{},[1591,1870,169],{"href":69}," — configure the AI that powers web chat",[308,1873,1874,1876],{},[1591,1875,187],{"href":64}," — content the AI uses to answer",[308,1878,1879,1881],{},[1591,1880,1593],{"href":59}," — view web chat alongside other channels",[308,1883,1884,1887],{},[1591,1885,1886],{"href":94},"Salla Integration"," — storefront widget setup",[308,1889,1890,1892],{},[1591,1891,1675],{"href":183}," — programmatic session management",[1894,1895,1896],"style",{},"html pre.shiki code .sMK4o, html code.shiki .sMK4o{--shiki-light:#39ADB5;--shiki-default:#89DDFF;--shiki-dark:#89DDFF}html pre.shiki code .swJcz, html code.shiki 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embed, and manage the SkyLight Chat web widget for live chat on your website, including AI handoff, analytics, and session management.","md",null,{},{"icon":81},{"title":78,"description":1923},"fQAUkpejtrUHas9RdJ2fIKE3piNI6NrKMJJdC8R2fBI",[1931,1933],{"title":73,"path":74,"stem":75,"description":1932,"icon":76,"children":-1},"Enable and control AI auto-replies globally and per-contact — configure when AI responds, when to hand off, and how to interact with AI in the inbox.",{"title":83,"path":84,"stem":85,"description":1934,"icon":86,"children":-1},"Configure booking types, manage resources and schedules, block dates, and handle appointment statuses in SkyLight Chat.",1785928666705]