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Retries","/webhooks/delivery","4.webhooks/4.delivery","i-lucide-refresh-cw",{"title":274,"path":275,"stem":276,"children":277,"icon":279},"Changelog","/changelog","5.changelog/1.index",[278],{"title":274,"path":275,"stem":276,"icon":279},"i-lucide-history",{"id":281,"title":43,"body":282,"description":1257,"extension":1258,"links":1259,"meta":1260,"navigation":1261,"path":44,"seo":1262,"stem":45,"__hash__":1263},"docs_en/0.product-guide/08.telegram.md",{"type":283,"value":284,"toc":1230},"minimark",[285,290,294,297,302,305,340,342,346,398,400,404,425,427,431,436,476,479,483,527,533,537,587,591,594,640,643,647,661,664,666,670,729,731,735,801,803,807,811,856,860,904,908,958,960,964,1039,1041,1045,1105,1108,1110,1114,1200,1202,1206],[286,287,289],"h1",{"id":288},"telegram","Telegram",[291,292,293],"p",{},"Engage customers on Telegram with the same unified inbox, AI agents, and campaign tools you use for WhatsApp. This guide covers connecting your Telegram account, adjusting settings, and managing Telegram-specific contacts.",[295,296],"hr",{},[298,299,301],"h2",{"id":300},"purpose","Purpose",[291,303,304],{},"Telegram integration brings your Telegram conversations into SkyLight Chat so you can:",[306,307,308,316,322,328,334],"ul",{},[309,310,311,315],"li",{},[312,313,314],"strong",{},"Centralize messaging"," — handle Telegram and WhatsApp in one inbox.",[309,317,318,321],{},[312,319,320],{},"Deploy AI agents"," — automate replies using your knowledge base.",[309,323,324,327],{},[312,325,326],{},"Run campaigns"," — broadcast to Telegram contacts (where applicable).",[309,329,330,333],{},[312,331,332],{},"Track conversations"," — see full chat history and contact profiles.",[309,335,336,339],{},[312,337,338],{},"Collaborate"," — assign chats to team members, add notes, and transfer between agents.",[295,341],{},[298,343,345],{"id":344},"who-can-access","Who can access",[347,348,349,362],"table",{},[350,351,352],"thead",{},[353,354,355,359],"tr",{},[356,357,358],"th",{},"Role",[356,360,361],{},"Permissions",[363,364,365,374,382,390],"tbody",{},[353,366,367,371],{},[368,369,370],"td",{},"Owner",[368,372,373],{},"Full access — connect, disconnect, configure settings",[353,375,376,379],{},[368,377,378],{},"Admin",[368,380,381],{},"Full access",[353,383,384,387],{},[368,385,386],{},"Member",[368,388,389],{},"View and reply to conversations; cannot change channel settings",[353,391,392,395],{},[368,393,394],{},"Viewer",[368,396,397],{},"Read-only",[295,399],{},[298,401,403],{"id":402},"prerequisites","Prerequisites",[405,406,407,413,419],"ol",{},[309,408,409,412],{},[312,410,411],{},"Telegram account"," — a personal or business Telegram account to link.",[309,414,415,418],{},[312,416,417],{},"Telegram app installed"," — needed to scan the connection QR code.",[309,420,421,424],{},[312,422,423],{},"Plan with Telegram access"," — verify your subscription includes Telegram channel support.",[295,426],{},[298,428,430],{"id":429},"full-walkthrough","Full walkthrough",[432,433,435],"h3",{"id":434},"connecting-telegram","Connecting Telegram",[405,437,438,445,451,454,463,466],{},[309,439,440,441,444],{},"Go to ",[312,442,443],{},"Channels → Telegram",".",[309,446,447,448,444],{},"Click ",[312,449,450],{},"Connect Telegram",[309,452,453],{},"A QR code appears on screen.",[309,455,456,457,459,460,444],{},"Open ",[312,458,289],{}," on your phone → ",[312,461,462],{},"Settings → Devices → Link Desktop Device",[309,464,465],{},"Scan the QR code with the Telegram app.",[309,467,468,469,472,473,444],{},"Wait 5–15 seconds; the status changes to ",[312,470,471],{},"Connecting",", then ",[312,474,475],{},"Connected",[291,477,478],{},"Once connected, your Telegram conversations sync into the SkyLight Chat inbox.",[432,480,482],{"id":481},"verifying-connection-status","Verifying connection status",[347,484,485,495],{},[350,486,487],{},[353,488,489,492],{},[356,490,491],{},"Status",[356,493,494],{},"Meaning",[363,496,497,504,511,519],{},[353,498,499,501],{},[368,500,475],{},[368,502,503],{},"Account linked and syncing",[353,505,506,508],{},[368,507,471],{},[368,509,510],{},"Link in progress; keep waiting",[353,512,513,516],{},[368,514,515],{},"Disconnected",[368,517,518],{},"No active link",[353,520,521,524],{},[368,522,523],{},"Error",[368,525,526],{},"Sync issue; try refreshing or reconnecting",[291,528,447,529,532],{},[312,530,531],{},"Refresh"," to pull the latest status from the server.",[432,534,536],{"id":535},"configuring-telegram-settings","Configuring Telegram settings",[405,538,539,548,582],{},[309,540,541,542,545,546,444],{},"Open the ",[312,543,544],{},"Settings"," tab under ",[312,547,443],{},[309,549,550,551],{},"Adjust:\n",[306,552,553,564,570,576],{},[309,554,555,558,559,563],{},[312,556,557],{},"Display Name"," — label shown in the inbox (e.g., ",[560,561,562],"em",{},"Support Bot",").",[309,565,566,569],{},[312,567,568],{},"Auto-Reply"," — enable to have the AI agent respond automatically.",[309,571,572,575],{},[312,573,574],{},"Assigned AI Agent"," — select which agent profile handles Telegram chats.",[309,577,578,581],{},[312,579,580],{},"Notifications"," — toggle browser and email alerts for new messages.",[309,583,447,584,444],{},[312,585,586],{},"Save",[432,588,590],{"id":589},"managing-telegram-contacts","Managing Telegram contacts",[291,592,593],{},"Telegram contacts appear automatically when someone messages you. To add a contact manually:",[405,595,596,602,607,630,636],{},[309,597,598,599,601],{},"Go to the ",[312,600,210],{}," tab.",[309,603,447,604,444],{},[312,605,606],{},"+ Add Contact",[309,608,609,610],{},"Enter:\n",[306,611,612,618,624],{},[309,613,614,617],{},[312,615,616],{},"Name"," (required)",[309,619,620,623],{},[312,621,622],{},"Phone"," (required, E.164 format)",[309,625,626,629],{},[312,627,628],{},"Email"," (optional)",[309,631,632,633,444],{},"Select ",[312,634,635],{},"Type = Telegram",[309,637,447,638,444],{},[312,639,586],{},[291,641,642],{},"You can tag, list, and segment Telegram contacts just like WhatsApp contacts.",[432,644,646],{"id":645},"disconnecting-telegram","Disconnecting Telegram",[405,648,649,653,658],{},[309,650,440,651,444],{},[312,652,443],{},[309,654,447,655,444],{},[312,656,657],{},"Disconnect",[309,659,660],{},"Confirm the dialog.",[291,662,663],{},"Disconnecting removes the Telegram session from SkyLight Chat. Your Telegram account remains active on your phone. To reconnect, repeat the QR code flow.",[295,665],{},[298,667,669],{"id":668},"field-glossary","Field glossary",[347,671,672,682],{},[350,673,674],{},[353,675,676,679],{},[356,677,678],{},"Field",[356,680,681],{},"Description",[363,683,684,692,699,706,714,722],{},[353,685,686,689],{},[368,687,688],{},"Username",[368,690,691],{},"Telegram @handle or phone number",[353,693,694,696],{},[368,695,557],{},[368,697,698],{},"Custom label for the inbox",[353,700,701,703],{},[368,702,491],{},[368,704,705],{},"Connected, Connecting, Disconnected, Error",[353,707,708,711],{},[368,709,710],{},"Last Synced At",[368,712,713],{},"Timestamp of the most recent sync",[353,715,716,719],{},[368,717,718],{},"AI Agent",[368,720,721],{},"Assigned agent profile for auto-replies",[353,723,724,726],{},[368,725,568],{},[368,727,728],{},"When enabled, the AI agent responds to new messages",[295,730],{},[298,732,734],{"id":733},"statuses-and-badges","Statuses and badges",[347,736,737,748],{},[350,738,739],{},[353,740,741,743,746],{},[356,742,491],{},[356,744,745],{},"Badge color",[356,747,494],{},[363,749,750,760,770,780,790],{},[353,751,752,754,757],{},[368,753,475],{},[368,755,756],{},"Green",[368,758,759],{},"Fully operational",[353,761,762,764,767],{},[368,763,471],{},[368,765,766],{},"Yellow",[368,768,769],{},"Link in progress",[353,771,772,774,777],{},[368,773,515],{},[368,775,776],{},"Gray",[368,778,779],{},"Not linked",[353,781,782,784,787],{},[368,783,523],{},[368,785,786],{},"Red",[368,788,789],{},"Sync failure; action required",[353,791,792,795,798],{},[368,793,794],{},"Credentials",[368,796,797],{},"Orange",[368,799,800],{},"Session expired; reconnect needed",[295,802],{},[298,804,806],{"id":805},"nested-screens","Nested screens",[432,808,810],{"id":809},"connection-status-card","Connection status card",[347,812,813,822],{},[350,814,815],{},[353,816,817,820],{},[356,818,819],{},"Element",[356,821,681],{},[363,823,824,832,840,848],{},[353,825,826,829],{},[368,827,828],{},"Status badge",[368,830,831],{},"Visual indicator of connection health",[353,833,834,837],{},[368,835,836],{},"Username/phone",[368,838,839],{},"Identifies the linked Telegram account",[353,841,842,845],{},[368,843,844],{},"Last synced",[368,846,847],{},"Shows recency of data sync",[353,849,850,853],{},[368,851,852],{},"Connect/Disconnect button",[368,854,855],{},"Action to link or unlink",[432,857,859],{"id":858},"settings-tab","Settings tab",[347,861,862,871],{},[350,863,864],{},[353,865,866,869],{},[356,867,868],{},"Option",[356,870,681],{},[363,872,873,880,888,896],{},[353,874,875,877],{},[368,876,557],{},[368,878,879],{},"Editable label",[353,881,882,885],{},[368,883,884],{},"Auto-Reply toggle",[368,886,887],{},"On/Off switch",[353,889,890,893],{},[368,891,892],{},"AI Agent dropdown",[368,894,895],{},"Select from available agent profiles",[353,897,898,901],{},[368,899,900],{},"Notifications checkboxes",[368,902,903],{},"Browser, email, mobile push",[432,905,907],{"id":906},"contacts-tab","Contacts tab",[347,909,910,919],{},[350,911,912],{},[353,913,914,917],{},[356,915,916],{},"Column",[356,918,681],{},[363,920,921,928,935,942,950],{},[353,922,923,925],{},[368,924,616],{},[368,926,927],{},"Contact display name",[353,929,930,932],{},[368,931,622],{},[368,933,934],{},"E.164 phone number",[353,936,937,939],{},[368,938,248],{},[368,940,941],{},"Applied labels",[353,943,944,947],{},[368,945,946],{},"Last Message",[368,948,949],{},"Timestamp of last conversation activity",[353,951,952,955],{},[368,953,954],{},"Actions",[368,956,957],{},"Edit, view conversation, delete",[295,959],{},[298,961,963],{"id":962},"connections-to-other-areas","Connections to other areas",[347,965,966,976],{},[350,967,968],{},[353,969,970,973],{},[356,971,972],{},"Feature",[356,974,975],{},"How it connects",[363,977,978,989,998,1012,1021],{},[353,979,980,986],{},[368,981,982],{},[983,984,985],"a",{"href":59},"Inbox",[368,987,988],{},"Telegram conversations appear alongside WhatsApp and other channels",[353,990,991,995],{},[368,992,993],{},[983,994,169],{"href":69},[368,996,997],{},"Agents can be assigned to auto-reply on Telegram",[353,999,1000,1004],{},[368,1001,1002],{},[983,1003,210],{"href":34},[368,1005,1006,1007,1011],{},"Telegram contacts share the same contact database (filtered by ",[1008,1009,1010],"code",{},"type",")",[353,1013,1014,1018],{},[368,1015,1016],{},[983,1017,173],{"href":39},[368,1019,1020],{},"Campaigns can target Telegram contacts (where messaging policies allow)",[353,1022,1023,1029],{},[368,1024,1025],{},[983,1026,1028],{"href":1027},"/product-guide/settings#webhooks","Webhooks",[368,1030,1031,1034,1035,1038],{},[1008,1032,1033],{},"message.received"," and ",[1008,1036,1037],{},"message.sent"," events include Telegram messages",[295,1040],{},[298,1042,1044],{"id":1043},"limits-and-plan-behavior","Limits and plan behavior",[347,1046,1047,1060],{},[350,1048,1049],{},[353,1050,1051,1054,1057],{},[356,1052,1053],{},"Plan",[356,1055,1056],{},"Telegram channel",[356,1058,1059],{},"Contacts (shared)",[363,1061,1062,1073,1084,1094],{},[353,1063,1064,1067,1070],{},[368,1065,1066],{},"Starter",[368,1068,1069],{},"Not included",[368,1071,1072],{},"500",[353,1074,1075,1078,1081],{},[368,1076,1077],{},"Pro",[368,1079,1080],{},"1 channel",[368,1082,1083],{},"5,000",[353,1085,1086,1089,1091],{},[368,1087,1088],{},"Business",[368,1090,1080],{},[368,1092,1093],{},"10,000",[353,1095,1096,1099,1102],{},[368,1097,1098],{},"Enterprise",[368,1100,1101],{},"Multiple channels",[368,1103,1104],{},"Unlimited",[291,1106,1107],{},"Telegram-specific rate limits follow platform policies; SkyLight Chat does not impose additional sending caps beyond plan quotas.",[295,1109],{},[298,1111,1113],{"id":1112},"troubleshooting","Troubleshooting",[347,1115,1116,1129],{},[350,1117,1118],{},[353,1119,1120,1123,1126],{},[356,1121,1122],{},"Issue",[356,1124,1125],{},"Cause",[356,1127,1128],{},"Solution",[363,1130,1131,1145,1156,1167,1178,1189],{},[353,1132,1133,1136,1139],{},[368,1134,1135],{},"QR code expired",[368,1137,1138],{},"Took too long to scan",[368,1140,447,1141,1144],{},[312,1142,1143],{},"Regenerate QR"," and scan within 60 seconds",[353,1146,1147,1150,1153],{},[368,1148,1149],{},"Connection stuck at \"Connecting\"",[368,1151,1152],{},"Network delay or app not updated",[368,1154,1155],{},"Wait 30 seconds; if still stuck, refresh and retry",[353,1157,1158,1161,1164],{},[368,1159,1160],{},"Conversations not syncing",[368,1162,1163],{},"Session invalidated",[368,1165,1166],{},"Disconnect and reconnect",[353,1168,1169,1172,1175],{},[368,1170,1171],{},"\"Credentials\" status",[368,1173,1174],{},"Password changed or session revoked on phone",[368,1176,1177],{},"Disconnect, then reconnect by scanning a new QR",[353,1179,1180,1183,1186],{},[368,1181,1182],{},"Cannot send messages",[368,1184,1185],{},"Channel disconnected or rate-limited",[368,1187,1188],{},"Check connection status; wait if rate-limited",[353,1190,1191,1194,1197],{},[368,1192,1193],{},"Duplicate contacts",[368,1195,1196],{},"Same phone added for multiple channels",[368,1198,1199],{},"Contacts are unified by phone; use tags or type filter to distinguish",[295,1201],{},[298,1203,1205],{"id":1204},"related-articles","Related articles",[306,1207,1208,1213,1218,1224],{},[309,1209,1210,1212],{},[983,1211,985],{"href":59}," — unified messaging view",[309,1214,1215,1217],{},[983,1216,169],{"href":69}," — automate Telegram replies",[309,1219,1220,1223],{},[983,1221,1222],{"href":34},"WhatsApp Contacts"," — shared contact management",[309,1225,1226,1229],{},[983,1227,1228],{"href":202},"Channels API"," — connect and manage channels via API",{"title":1231,"searchDepth":1232,"depth":1233,"links":1234},"",1,2,[1235,1236,1237,1238,1246,1247,1248,1253,1254,1255,1256],{"id":300,"depth":1233,"text":301},{"id":344,"depth":1233,"text":345},{"id":402,"depth":1233,"text":403},{"id":429,"depth":1233,"text":430,"children":1239},[1240,1242,1243,1244,1245],{"id":434,"depth":1241,"text":435},3,{"id":481,"depth":1241,"text":482},{"id":535,"depth":1241,"text":536},{"id":589,"depth":1241,"text":590},{"id":645,"depth":1241,"text":646},{"id":668,"depth":1233,"text":669},{"id":733,"depth":1233,"text":734},{"id":805,"depth":1233,"text":806,"children":1249},[1250,1251,1252],{"id":809,"depth":1241,"text":810},{"id":858,"depth":1241,"text":859},{"id":906,"depth":1241,"text":907},{"id":962,"depth":1233,"text":963},{"id":1043,"depth":1233,"text":1044},{"id":1112,"depth":1233,"text":1113},{"id":1204,"depth":1233,"text":1205},"Connect your Telegram account, configure channel settings, and manage Telegram contacts within SkyLight Chat.","md",null,{},{"icon":46},{"title":43,"description":1257},"PSK2AU9iWVSY05RR-eGMoW9U5PK1nvX4-1oiLto-QYI",[1265,1267],{"title":38,"path":39,"stem":40,"description":1266,"icon":41,"children":-1},"Plan, schedule, and run WhatsApp broadcast campaigns with built-in warm-up, daily limits, pause/resume controls, and real-time delivery analytics.",{"title":48,"path":49,"stem":50,"description":1268,"icon":51,"children":-1},"Connect Instagram, manage contacts and lists, reply in the unified inbox, and publish or schedule feed posts.",1785928666511]