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Members & Permissions",[291,292,294],"h2",{"id":293},"purpose","Purpose",[296,297,298],"p",{},"The Team management system lets you invite colleagues to your SkyLight Chat workspace and control exactly what each person can access. With 14 granular permission checkboxes, you can create custom access levels that match your organization's structure.",[300,301],"hr",{},[291,303,305],{"id":304},"who-can-access","Who Can Access",[307,308,309,322],"table",{},[310,311,312],"thead",{},[313,314,315,319],"tr",{},[316,317,318],"th",{},"Role",[316,320,321],{},"Access Level",[323,324,325,334,347],"tbody",{},[313,326,327,331],{},[328,329,330],"td",{},"Owner",[328,332,333],{},"Full access — can manage all team members including admins",[313,335,336,339],{},[328,337,338],{},"Admin",[328,340,341,342,346],{},"Can manage team members (except owner) if ",[343,344,345],"code",{},"manage_team"," permission is granted",[313,348,349,352],{},[328,350,351],{},"Agent",[328,353,354],{},"Cannot access team management",[300,356],{},[291,358,360],{"id":359},"prerequisites","Prerequisites",[362,363,364,368,373],"ul",{},[365,366,367],"li",{},"Active SkyLight Chat account with team seats available",[365,369,370,372],{},[343,371,345],{}," permission (or Owner/Admin role)",[365,374,375],{},"Plan with sufficient team member slots",[300,377],{},[291,379,381],{"id":380},"full-walkthrough","Full Walkthrough",[383,384,386],"h3",{"id":385},"inviting-a-new-team-member","Inviting a New Team Member",[388,389,390,398,405,444,453,458],"ol",{},[365,391,392,393,397],{},"Navigate to ",[394,395,396],"strong",{},"Team"," in the sidebar",[365,399,400,401,404],{},"Click ",[394,402,403],{},"+ Invite Member"," in the top right",[365,406,407,408],{},"Fill in the member details:\n",[362,409,410,416,421,427,433,438],{},[365,411,412,415],{},[394,413,414],{},"First Name"," — Required",[365,417,418,415],{},[394,419,420],{},"Last Name",[365,422,423,426],{},[394,424,425],{},"Email"," — Required, must be unique",[365,428,429,432],{},[394,430,431],{},"Phone"," — Optional",[365,434,435,437],{},[394,436,318],{}," — Select Admin or Agent",[365,439,440,443],{},[394,441,442],{},"Password"," — Set initial password (min 8 characters)",[365,445,446,447,452],{},"Configure permissions (see ",[448,449,451],"a",{"href":450},"#permission-reference","Permission Reference"," below)",[365,454,400,455],{},[394,456,457],{},"Create Member",[365,459,460],{},"An invitation email is sent automatically",[383,462,464],{"id":463},"editing-a-team-member","Editing a Team Member",[388,466,467,470,477,483,499],{},[365,468,469],{},"Find the member in the team list",[365,471,472,473,476],{},"Click the ",[394,474,475],{},"three-dot menu"," (•••) on their row",[365,478,479,480],{},"Select ",[394,481,482],{},"Edit",[365,484,485,486],{},"Modify any fields:\n",[362,487,488,491,493,496],{},[365,489,490],{},"Personal information",[365,492,318],{},[365,494,495],{},"Permissions",[365,497,498],{},"Status (active/inactive)",[365,500,400,501],{},[394,502,503],{},"Save Changes",[383,505,507],{"id":506},"deactivating-a-team-member","Deactivating a Team Member",[296,509,510],{},"Deactivating (rather than deleting) preserves their history:",[388,512,513,515,520,524,534],{},[365,514,469],{},[365,516,472,517,519],{},[394,518,475],{}," (•••)",[365,521,479,522],{},[394,523,482],{},[365,525,526,527,530,531],{},"Change ",[394,528,529],{},"Status"," to ",[394,532,533],{},"Inactive",[365,535,400,536],{},[394,537,503],{},[296,539,540],{},"The member immediately loses access but their conversation history, notes, and assignments are preserved.",[383,542,544],{"id":543},"deleting-a-team-member","Deleting a Team Member",[296,546,547],{},"Permanent deletion removes the member entirely:",[388,549,550,552,556,561,564],{},[365,551,469],{},[365,553,472,554,519],{},[394,555,475],{},[365,557,479,558],{},[394,559,560],{},"Delete",[365,562,563],{},"Confirm in the modal: \"Are you sure? This action cannot be undone.\"",[365,565,400,566],{},[394,567,568],{},"Delete Member",[570,571,573],"callout",{"color":572,"icon":150},"amber",[296,574,575],{},"Deleting a team member unassigns all their conversations. Consider deactivating instead to preserve assignment history.",[383,577,579],{"id":578},"resending-invitation-email","Resending Invitation Email",[296,581,582],{},"If a team member didn't receive their invitation:",[388,584,585,588,592,597],{},[365,586,587],{},"Find the member (status shows \"Pending\")",[365,589,472,590,519],{},[394,591,475],{},[365,593,479,594],{},[394,595,596],{},"Resend Invitation",[365,598,599],{},"A new invitation email is sent",[300,601],{},[291,603,605],{"id":604},"roles-explained","Roles Explained",[383,607,330],{"id":608},"owner",[362,610,611,614,617,620],{},[365,612,613],{},"Cannot be deleted or demoted",[365,615,616],{},"Has all permissions permanently",[365,618,619],{},"Only one owner per workspace",[365,621,622],{},"Can transfer ownership in Settings → Account",[383,624,338],{"id":625},"admin",[362,627,628,631,634,637],{},[365,629,630],{},"Full dashboard access by default",[365,632,633],{},"Can be restricted with permission checkboxes",[365,635,636],{},"Can manage other admins and agents (if permitted)",[365,638,639],{},"Cannot modify the owner account",[383,641,351],{"id":642},"agent",[362,644,645,648,651,653],{},[365,646,647],{},"Restricted access by default",[365,649,650],{},"Must be granted specific permissions",[365,652,354],{},[365,654,655],{},"Ideal for support staff and sales representatives",[300,657],{},[291,659,451],{"id":660},"permission-reference",[296,662,663],{},"SkyLight Chat uses 14 granular permissions that map directly to dashboard features:",[383,665,667],{"id":666},"channel-permissions","Channel Permissions",[307,669,670,683],{},[310,671,672],{},[313,673,674,677,680],{},[316,675,676],{},"Permission",[316,678,679],{},"Key",[316,681,682],{},"Controls Access To",[323,684,685,700,715,730,745],{},[313,686,687,692,697],{},[328,688,689],{},[394,690,691],{},"Manage WhatsApp",[328,693,694],{},[343,695,696],{},"manage_whatsapp",[328,698,699],{},"WhatsApp connection, settings, disconnect",[313,701,702,707,712],{},[328,703,704],{},[394,705,706],{},"Manage Telegram",[328,708,709],{},[343,710,711],{},"manage_telegram",[328,713,714],{},"Telegram connection, settings, disconnect",[313,716,717,722,727],{},[328,718,719],{},[394,720,721],{},"Manage Instagram",[328,723,724],{},[343,725,726],{},"manage_instagram",[328,728,729],{},"Instagram connection, settings, disconnect",[313,731,732,737,742],{},[328,733,734],{},[394,735,736],{},"Manage LinkedIn",[328,738,739],{},[343,740,741],{},"manage_linkedin",[328,743,744],{},"LinkedIn connection, settings, disconnect",[313,746,747,752,757],{},[328,748,749],{},[394,750,751],{},"Manage Chat Widget",[328,753,754],{},[343,755,756],{},"manage_widget",[328,758,759],{},"Web chat widget configuration, embed code",[383,761,763],{"id":762},"communication-permissions","Communication Permissions",[307,765,766,776],{},[310,767,768],{},[313,769,770,772,774],{},[316,771,676],{},[316,773,679],{},[316,775,682],{},[323,777,778,793,808],{},[313,779,780,785,790],{},[328,781,782],{},[394,783,784],{},"Global Inbox",[328,786,787],{},[343,788,789],{},"global_inbox",[328,791,792],{},"View all conversations (not just assigned)",[313,794,795,800,805],{},[328,796,797],{},[394,798,799],{},"Manage Campaigns",[328,801,802],{},[343,803,804],{},"manage_campaigns",[328,806,807],{},"Create, edit, send outreach campaigns",[313,809,810,815,820],{},[328,811,812],{},[394,813,814],{},"Manage SMS Marketing",[328,816,817],{},[343,818,819],{},"manage_sms_marketing",[328,821,822],{},"SMS campaign features",[383,824,826],{"id":825},"ai-content-permissions","AI & Content Permissions",[307,828,829,839],{},[310,830,831],{},[313,832,833,835,837],{},[316,834,676],{},[316,836,679],{},[316,838,682],{},[323,840,841,856],{},[313,842,843,848,853],{},[328,844,845],{},[394,846,847],{},"Manage AI Writer",[328,849,850],{},[343,851,852],{},"manage_ai_writer",[328,854,855],{},"Knowledge Base, AI Agents, AI settings",[313,857,858,863,868],{},[328,859,860],{},[394,861,862],{},"Manage Chat",[328,864,865],{},[343,866,867],{},"manage_chat",[328,869,870],{},"Live chat handling, conversation actions",[383,872,874],{"id":873},"administration-permissions","Administration Permissions",[307,876,877,887],{},[310,878,879],{},[313,880,881,883,885],{},[316,882,676],{},[316,884,679],{},[316,886,682],{},[323,888,889,903,918],{},[313,890,891,896,900],{},[328,892,893],{},[394,894,895],{},"Manage Team",[328,897,898],{},[343,899,345],{},[328,901,902],{},"Invite, edit, delete team members",[313,904,905,910,915],{},[328,906,907],{},[394,908,909],{},"Manage Settings",[328,911,912],{},[343,913,914],{},"manage_setting",[328,916,917],{},"Account settings, API keys, webhooks, billing",[313,919,920,925,930],{},[328,921,922],{},[394,923,924],{},"Manage Tickets",[328,926,927],{},[343,928,929],{},"manage_ticket",[328,931,932],{},"Support ticket system",[300,934],{},[291,936,938],{"id":937},"permission-to-menu-mapping","Permission-to-Menu Mapping",[296,940,941],{},"This table shows exactly which sidebar menu items become visible with each permission:",[307,943,944,958],{},[310,945,946],{},[313,947,948,951,954],{},[316,949,950],{},"Menu Item",[316,952,953],{},"Required Permission",[316,955,957],{"align":956},"right","Plan Requirement",[323,959,960,970,982,990,998,1006,1017,1028,1042,1053,1064,1077,1088,1097,1109,1120,1130],{},[313,961,962,965,968],{},[328,963,964],{},"Dashboard",[328,966,967],{},"—",[328,969,967],{"align":956},[313,971,972,975,980],{},[328,973,974],{},"Inbox",[328,976,977,979],{},[343,978,789],{}," or conversation assigned",[328,981,967],{"align":956},[313,983,984,986,988],{},[328,985,227],{},[328,987,967],{},[328,989,967],{"align":956},[313,991,992,994,996],{},[328,993,231],{},[328,995,967],{},[328,997,967],{"align":956},[313,999,1000,1002,1004],{},[328,1001,210],{},[328,1003,967],{},[328,1005,967],{"align":956},[313,1007,1008,1010,1014],{},[328,1009,173],{},[328,1011,1012],{},[343,1013,804],{},[328,1015,1016],{"align":956},"Pro+",[313,1018,1019,1022,1026],{},[328,1020,1021],{},"Tickets",[328,1023,1024],{},[343,1025,929],{},[328,1027,967],{"align":956},[313,1029,1030,1033,1037],{},[328,1031,1032],{},"WhatsApp",[328,1034,1035],{},[343,1036,696],{},[328,1038,1039],{"align":956},[343,1040,1041],{},"whatsapp_access",[313,1043,1044,1047,1051],{},[328,1045,1046],{},"Telegram",[328,1048,1049],{},[343,1050,711],{},[328,1052,967],{"align":956},[313,1054,1055,1058,1062],{},[328,1056,1057],{},"Instagram",[328,1059,1060],{},[343,1061,726],{},[328,1063,967],{"align":956},[313,1065,1066,1068,1072],{},[328,1067,214],{},[328,1069,1070],{},[343,1071,741],{},[328,1073,1074],{"align":956},[343,1075,1076],{},"linkedin_access",[313,1078,1079,1082,1086],{},[328,1080,1081],{},"Chat Widget",[328,1083,1084],{},[343,1085,756],{},[328,1087,967],{"align":956},[313,1089,1090,1093,1095],{},[328,1091,1092],{},"Salla",[328,1094,967],{},[328,1096,967],{"align":956},[313,1098,1099,1102,1106],{},[328,1100,1101],{},"AI Assistant",[328,1103,1104],{},[343,1105,852],{},[328,1107,1108],{"align":956},"Pro+ (KB limit)",[313,1110,1111,1114,1118],{},[328,1112,1113],{},"SMS Marketing",[328,1115,1116],{},[343,1117,819],{},[328,1119,1016],{"align":956},[313,1121,1122,1124,1128],{},[328,1123,396],{},[328,1125,1126],{},[343,1127,345],{},[328,1129,967],{"align":956},[313,1131,1132,1135,1139],{},[328,1133,1134],{},"Settings",[328,1136,1137],{},[343,1138,914],{},[328,1140,967],{"align":956},[300,1142],{},[291,1144,1146],{"id":1145},"field-control-glossary","Field & Control Glossary",[383,1148,1150],{"id":1149},"invite-member-modal","Invite Member Modal",[307,1152,1153,1169],{},[310,1154,1155],{},[313,1156,1157,1160,1163,1166],{},[316,1158,1159],{},"Field",[316,1161,1162],{},"Type",[316,1164,1165],{},"Required",[316,1167,1168],{},"Description",[323,1170,1171,1184,1195,1206,1218,1230,1241],{},[313,1172,1173,1175,1178,1181],{},[328,1174,414],{},[328,1176,1177],{},"Text",[328,1179,1180],{},"Yes",[328,1182,1183],{},"Team member's given name",[313,1185,1186,1188,1190,1192],{},[328,1187,420],{},[328,1189,1177],{},[328,1191,1180],{},[328,1193,1194],{},"Team member's family name",[313,1196,1197,1199,1201,1203],{},[328,1198,425],{},[328,1200,425],{},[328,1202,1180],{},[328,1204,1205],{},"Login email, must be unique",[313,1207,1208,1210,1212,1215],{},[328,1209,431],{},[328,1211,431],{},[328,1213,1214],{},"No",[328,1216,1217],{},"Contact number (E.164 format preferred)",[313,1219,1220,1222,1225,1227],{},[328,1221,318],{},[328,1223,1224],{},"Dropdown",[328,1226,1180],{},[328,1228,1229],{},"Admin or Agent",[313,1231,1232,1234,1236,1238],{},[328,1233,442],{},[328,1235,442],{},[328,1237,1180],{},[328,1239,1240],{},"Min 8 characters, must include letter and number",[313,1242,1243,1245,1248,1250],{},[328,1244,495],{},[328,1246,1247],{},"Checkboxes",[328,1249,1214],{},[328,1251,1252],{},"See Permission Reference above",[383,1254,1256],{"id":1255},"team-list-controls","Team List Controls",[307,1258,1259,1270],{},[310,1260,1261],{},[313,1262,1263,1266,1268],{},[316,1264,1265],{},"Control",[316,1267,1162],{},[316,1269,1168],{},[323,1271,1272,1283,1293,1303,1314],{},[313,1273,1274,1277,1280],{},[328,1275,1276],{},"Search",[328,1278,1279],{},"Input",[328,1281,1282],{},"Filter by name or email",[313,1284,1285,1288,1290],{},[328,1286,1287],{},"Role Filter",[328,1289,1224],{},[328,1291,1292],{},"Show All, Admins only, or Agents only",[313,1294,1295,1298,1300],{},[328,1296,1297],{},"Status Filter",[328,1299,1224],{},[328,1301,1302],{},"Show All, Active, Inactive, or Pending",[313,1304,1305,1308,1311],{},[328,1306,1307],{},"Sort",[328,1309,1310],{},"Column headers",[328,1312,1313],{},"Sort by name, role, status, or created date",[313,1315,1316,1319,1322],{},[328,1317,1318],{},"Pagination",[328,1320,1321],{},"Controls",[328,1323,1324],{},"Navigate through member pages",[383,1326,1328],{"id":1327},"member-row-actions","Member Row Actions (•••)",[307,1330,1331,1340],{},[310,1332,1333],{},[313,1334,1335,1338],{},[316,1336,1337],{},"Action",[316,1339,1168],{},[323,1341,1342,1351,1360,1370,1380],{},[313,1343,1344,1348],{},[328,1345,1346],{},[394,1347,482],{},[328,1349,1350],{},"Open edit modal for member",[313,1352,1353,1357],{},[328,1354,1355],{},[394,1356,596],{},[328,1358,1359],{},"Send new invitation email (pending only)",[313,1361,1362,1367],{},[328,1363,1364],{},[394,1365,1366],{},"Deactivate",[328,1368,1369],{},"Set status to inactive",[313,1371,1372,1377],{},[328,1373,1374],{},[394,1375,1376],{},"Activate",[328,1378,1379],{},"Restore inactive member",[313,1381,1382,1386],{},[328,1383,1384],{},[394,1385,560],{},[328,1387,1388],{},"Permanently remove member",[300,1390],{},[291,1392,1394],{"id":1393},"statuses-badges","Statuses & Badges",[383,1396,1398],{"id":1397},"member-status","Member Status",[307,1400,1401,1413],{},[310,1402,1403],{},[313,1404,1405,1407,1410],{},[316,1406,529],{},[316,1408,1409],{},"Badge Color",[316,1411,1412],{},"Meaning",[323,1414,1415,1428,1440],{},[313,1416,1417,1422,1425],{},[328,1418,1419],{},[394,1420,1421],{},"Active",[328,1423,1424],{},"Green",[328,1426,1427],{},"Member can log in and access dashboard",[313,1429,1430,1434,1437],{},[328,1431,1432],{},[394,1433,533],{},[328,1435,1436],{},"Gray",[328,1438,1439],{},"Member is blocked from access",[313,1441,1442,1447,1450],{},[328,1443,1444],{},[394,1445,1446],{},"Pending",[328,1448,1449],{},"Yellow",[328,1451,1452],{},"Invitation sent, not yet accepted",[383,1454,1456],{"id":1455},"role-badges","Role Badges",[307,1458,1459,1470],{},[310,1460,1461],{},[313,1462,1463,1465,1468],{},[316,1464,318],{},[316,1466,1467],{},"Badge Style",[316,1469,1168],{},[323,1471,1472,1484,1496],{},[313,1473,1474,1478,1481],{},[328,1475,1476],{},[394,1477,330],{},[328,1479,1480],{},"Purple",[328,1482,1483],{},"Workspace owner, cannot be changed",[313,1485,1486,1490,1493],{},[328,1487,1488],{},[394,1489,338],{},[328,1491,1492],{},"Blue",[328,1494,1495],{},"Full access (permission-restricted)",[313,1497,1498,1502,1504],{},[328,1499,1500],{},[394,1501,351],{},[328,1503,1436],{},[328,1505,1506],{},"Limited access by default",[300,1508],{},[291,1510,1512],{"id":1511},"nested-screens","Nested Screens",[383,1514,1516],{"id":1515},"edit-member-modal","Edit Member Modal",[296,1518,1519],{},"Accessed via member row → ••• → Edit:",[1521,1522,1527],"pre",{"className":1523,"code":1525,"language":1526},[1524],"language-text","┌─────────────────────────────────────────────────────────────────┐\n│ Edit Team Member                                            [X] │\n├─────────────────────────────────────────────────────────────────┤\n│                                                                  │\n│ Profile Information                                              │\n│ ┌─────────────────────┐  ┌─────────────────────┐               │\n│ │ First Name          │  │ Last Name           │               │\n│ │ [Sara              ]│  │ [Hassan            ]│               │\n│ └─────────────────────┘  └─────────────────────┘               │\n│                                                                  │\n│ ┌─────────────────────────────────────────────┐                 │\n│ │ Email                                        │                 │\n│ │ [sara@company.sa                           ]│                 │\n│ └─────────────────────────────────────────────┘                 │\n│                                                                  │\n│ Access Control                                                   │\n│ ┌─────────────────────┐  ┌─────────────────────┐               │\n│ │ Role                │  │ Status              │               │\n│ │ [Admin           ▼]│  │ [Active          ▼]│               │\n│ └─────────────────────┘  └─────────────────────┘               │\n│                                                                  │\n│ Permissions                                                      │\n│ ┌─────────────────────────────────────────────────────────────┐ │\n│ │ ☑ manage_whatsapp    ☑ global_inbox      ☑ manage_team     │ │\n│ │ ☑ manage_telegram    ☑ manage_campaigns  ☑ manage_setting  │ │\n│ │ ☐ manage_instagram   ☑ manage_ai_writer  ☑ manage_ticket   │ │\n│ │ ☐ manage_linkedin    ☐ manage_sms        ☐ manage_widget   │ │\n│ │ ☑ manage_chat                                               │ │\n│ └─────────────────────────────────────────────────────────────┘ │\n│                                                                  │\n│                               [Cancel]  [Save Changes]           │\n└─────────────────────────────────────────────────────────────────┘\n","text",[343,1528,1525],{"__ignoreMap":1529},"",[383,1531,1533],{"id":1532},"delete-confirmation-modal","Delete Confirmation Modal",[296,1535,1536],{},"Accessed via member row → ••• → Delete:",[1521,1538,1541],{"className":1539,"code":1540,"language":1526},[1524],"┌─────────────────────────────────────────────────────────────────┐\n│ Delete Team Member                                          [X] │\n├─────────────────────────────────────────────────────────────────┤\n│                                                                  │\n│  ⚠️  Are you sure you want to delete Sara Hassan?               │\n│                                                                  │\n│  This action cannot be undone. All assignments will be removed. │\n│                                                                  │\n│  Type \"DELETE\" to confirm: [____________]                       │\n│                                                                  │\n│                               [Cancel]  [Delete Member]          │\n└─────────────────────────────────────────────────────────────────┘\n",[343,1542,1540],{"__ignoreMap":1529},[300,1544],{},[291,1546,1548],{"id":1547},"how-it-connects","How It Connects",[307,1550,1551,1561],{},[310,1552,1553],{},[313,1554,1555,1558],{},[316,1556,1557],{},"Feature",[316,1559,1560],{},"Relationship",[323,1562,1563,1574,1584,1593,1603,1615],{},[313,1564,1565,1569],{},[328,1566,1567],{},[394,1568,974],{},[328,1570,1571,1573],{},[343,1572,789],{}," permission enables viewing all conversations",[313,1575,1576,1581],{},[328,1577,1578],{},[394,1579,1580],{},"Conversation Assignment",[328,1582,1583],{},"Team members appear in assignment dropdowns",[313,1585,1586,1590],{},[328,1587,1588],{},[394,1589,169],{},[328,1591,1592],{},"Handoff transfers conversations to team member queues",[313,1594,1595,1600],{},[328,1596,1597],{},[394,1598,1599],{},"Activity Log",[328,1601,1602],{},"All team member actions are logged",[313,1604,1605,1609],{},[328,1606,1607],{},[394,1608,173],{},[328,1610,1611,1612,1614],{},"Only members with ",[343,1613,804],{}," can create sequences",[313,1616,1617,1621],{},[328,1618,1619],{},[394,1620,1134],{},[328,1622,1611,1623,1625],{},[343,1624,914],{}," can modify account config",[300,1627],{},[291,1629,1631],{"id":1630},"limits-plan-behavior","Limits & Plan Behavior",[307,1633,1634,1653],{},[310,1635,1636],{},[313,1637,1638,1641,1644,1647,1650],{},[316,1639,1640],{},"Aspect",[316,1642,1643],{},"Starter",[316,1645,1646],{},"Pro",[316,1648,1649],{},"Business",[316,1651,1652],{},"Enterprise",[323,1654,1655,1672,1687,1701,1718],{},[313,1656,1657,1660,1663,1666,1669],{},[328,1658,1659],{},"Team member seats",[328,1661,1662],{},"3",[328,1664,1665],{},"10",[328,1667,1668],{},"20",[328,1670,1671],{},"Unlimited",[313,1673,1674,1677,1680,1682,1685],{},[328,1675,1676],{},"Admin accounts",[328,1678,1679],{},"1",[328,1681,1662],{},[328,1683,1684],{},"5",[328,1686,1671],{},[313,1688,1689,1692,1694,1696,1698],{},[328,1690,1691],{},"Custom roles",[328,1693,967],{},[328,1695,967],{},[328,1697,967],{},[328,1699,1700],{},"✓",[313,1702,1703,1706,1709,1712,1715],{},[328,1704,1705],{},"Activity audit log",[328,1707,1708],{},"7 days",[328,1710,1711],{},"30 days",[328,1713,1714],{},"90 days",[328,1716,1717],{},"1 year",[313,1719,1720,1723,1725,1727,1729],{},[328,1721,1722],{},"SSO/SAML",[328,1724,967],{},[328,1726,967],{},[328,1728,967],{},[328,1730,1700],{},[383,1732,1734],{"id":1733},"what-happens-at-seat-limit","What Happens at Seat Limit",[296,1736,1737],{},"When you reach your plan's team member limit:",[388,1739,1740,1746,1749,1752],{},[365,1741,1742,1743,1745],{},"The ",[394,1744,403],{}," button becomes disabled",[365,1747,1748],{},"A banner appears: \"Team member limit reached. Upgrade to add more.\"",[365,1750,1751],{},"Existing members can still be edited or deactivated",[365,1753,1754],{},"Deactivating a member frees up one seat",[300,1756],{},[291,1758,1760],{"id":1759},"troubleshooting","Troubleshooting",[383,1762,1764],{"id":1763},"invitation-email-not-received","Invitation Email Not Received",[296,1766,1767,1770],{},[394,1768,1769],{},"Symptoms:"," New member reports no email received",[296,1772,1773],{},[394,1774,1775],{},"Solutions:",[388,1777,1778,1781,1784,1789,1795],{},[365,1779,1780],{},"Check spam/junk folder",[365,1782,1783],{},"Verify email address is spelled correctly",[365,1785,400,1786,1788],{},[394,1787,596],{}," from the member menu",[365,1790,1791,1792],{},"Ask member to whitelist ",[343,1793,1794],{},"noreply@skylightchat.com",[365,1796,1797],{},"Try an alternative email address",[383,1799,1801],{"id":1800},"member-cannot-see-menu-item","Member Cannot See Menu Item",[296,1803,1804,1806],{},[394,1805,1769],{}," Team member reports missing sidebar option",[296,1808,1809],{},[394,1810,1775],{},[388,1812,1813,1816,1819,1822,1825],{},[365,1814,1815],{},"Verify the required permission is enabled",[365,1817,1818],{},"Check if feature requires plan upgrade",[365,1820,1821],{},"Confirm member's status is \"Active\"",[365,1823,1824],{},"Have member log out and back in",[365,1826,1827],{},"Clear browser cache",[383,1829,1831],{"id":1830},"permission-denied-error","\"Permission Denied\" Error",[296,1833,1834,1836],{},[394,1835,1769],{}," Member sees error when accessing a feature",[296,1838,1839],{},[394,1840,1775],{},[388,1842,1843,1849,1852],{},[365,1844,1845,1846],{},"Review the ",[448,1847,938],{"href":1848},"#permission-to-menu-mapping",[365,1850,1851],{},"Enable the required permission",[365,1853,1854],{},"Save changes and have member refresh",[383,1856,1858],{"id":1857},"cannot-delete-owner-account","Cannot Delete Owner Account",[296,1860,1861,1863],{},[394,1862,1769],{}," Delete option not available for owner",[296,1865,1866],{},[394,1867,1775],{},[296,1869,1870],{},"This is expected behavior. The owner account cannot be deleted. To change ownership:",[388,1872,1873,1881,1886,1889],{},[365,1874,1875,1876,1878,1879],{},"Go to ",[394,1877,1134],{}," → ",[394,1880,240],{},[365,1882,400,1883],{},[394,1884,1885],{},"Transfer Ownership",[365,1887,1888],{},"Select the new owner",[365,1890,1891],{},"Confirm with your password",[383,1893,1895],{"id":1894},"deactivated-member-still-appears-in-assignments","Deactivated Member Still Appears in Assignments",[296,1897,1898,1900],{},[394,1899,1769],{}," Inactive member shows in dropdown lists",[296,1902,1903],{},[394,1904,1775],{},[388,1906,1907,1910,1913,1916],{},[365,1908,1909],{},"Filter dropdowns should hide inactive members",[365,1911,1912],{},"If appearing, clear browser cache",[365,1914,1915],{},"This may indicate a sync delay — wait 1-2 minutes",[365,1917,1918],{},"Contact support if issue persists",[300,1920],{},[291,1922,1924],{"id":1923},"best-practices","Best Practices",[383,1926,1928],{"id":1927},"permission-templates","Permission Templates",[296,1930,1931],{},"Consider these common permission combinations:",[296,1933,1934],{},[394,1935,1936],{},"Support Agent:",[362,1938,1939,1944,1948,1952],{},[365,1940,1941,1943],{},[343,1942,789],{}," ✓",[365,1945,1946,1943],{},[343,1947,867],{},[365,1949,1950,1943],{},[343,1951,929],{},[365,1953,1954],{},"All others: ✗",[296,1956,1957],{},[394,1958,1959],{},"Sales Representative:",[362,1961,1962,1966,1970,1974,1978],{},[365,1963,1964,1943],{},[343,1965,789],{},[365,1967,1968,1943],{},[343,1969,867],{},[365,1971,1972,1943],{},[343,1973,804],{},[365,1975,1976,1943],{},[343,1977,696],{},[365,1979,1954],{},[296,1981,1982],{},[394,1983,1984],{},"Marketing Manager:",[362,1986,1987,1991,1995,1999],{},[365,1988,1989,1943],{},[343,1990,804],{},[365,1992,1993,1943],{},[343,1994,819],{},[365,1996,1997,1943],{},[343,1998,852],{},[365,2000,1954],{},[296,2002,2003],{},[394,2004,2005],{},"Technical Admin:",[362,2007,2008,2012,2016,2020,2024,2028],{},[365,2009,2010,1943],{},[343,2011,914],{},[365,2013,2014,1943],{},[343,2015,696],{},[365,2017,2018,1943],{},[343,2019,711],{},[365,2021,2022,1943],{},[343,2023,756],{},[365,2025,2026,1943],{},[343,2027,345],{},[365,2029,1954],{},[300,2031],{},[291,2033,2035],{"id":2034},"related-articles","Related Articles",[362,2037,2038,2043,2048,2052],{},[365,2039,2040],{},[448,2041,2042],{"href":14},"Dashboard & Navigation",[365,2044,2045],{},[448,2046,2047],{"href":59},"Unified Inbox",[365,2049,2050],{},[448,2051,169],{"href":69},[365,2053,2054],{},[448,2055,2056],{"href":245},"Team Members 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