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configuration for your SkyLight Chat workspace. Manage account details, API access, integrations, and support from one place.",[295,296],"hr",{},[298,299,301],"h2",{"id":300},"purpose","Purpose",[291,303,304],{},"The Settings area lets you:",[306,307,308,316,322,328,334,340],"ul",{},[309,310,311,315],"li",{},[312,313,314],"strong",{},"Configure your workspace"," — company name, timezone, country.",[309,317,318,321],{},[312,319,320],{},"Manage media"," — upload, organize, and delete images and videos.",[309,323,324,327],{},[312,325,326],{},"Generate API keys"," — create keys for programmatic access.",[309,329,330,333],{},[312,331,332],{},"Whitelist domains"," — restrict API and widget access to trusted origins.",[309,335,336,339],{},[312,337,338],{},"Set up webhooks"," — receive real-time event notifications.",[309,341,342,345],{},[312,343,344],{},"Contact support"," — create and manage support tickets.",[295,347],{},[298,349,351],{"id":350},"who-can-access","Who can access",[353,354,355,377],"table",{},[356,357,358],"thead",{},[359,360,361,365,368,371,374],"tr",{},[362,363,364],"th",{},"Section",[362,366,367],{},"Owner",[362,369,370],{},"Admin",[362,372,373],{},"Member",[362,375,376],{},"Viewer",[378,379,380,396,410,424,437,450],"tbody",{},[359,381,382,386,389,391,394],{},[383,384,385],"td",{},"General",[383,387,388],{},"Full",[383,390,388],{},[383,392,393],{},"View",[383,395,393],{},[359,397,398,401,403,405,408],{},[383,399,400],{},"Media Manager",[383,402,388],{},[383,404,388],{},[383,406,407],{},"Upload/View",[383,409,393],{},[359,411,412,415,417,419,421],{},[383,413,414],{},"API Keys",[383,416,388],{},[383,418,388],{},[383,420,393],{},[383,422,423],{},"—",[359,425,426,429,431,433,435],{},[383,427,428],{},"Domain Whitelist",[383,430,388],{},[383,432,388],{},[383,434,423],{},[383,436,423],{},[359,438,439,442,444,446,448],{},[383,440,441],{},"Webhooks",[383,443,388],{},[383,445,388],{},[383,447,393],{},[383,449,423],{},[359,451,452,455,457,459,462],{},[383,453,454],{},"Tickets",[383,456,388],{},[383,458,388],{},[383,460,461],{},"Create/View",[383,463,393],{},[295,465],{},[298,467,469],{"id":468},"general-settings","General settings",[471,472,474],"h3",{"id":473},"configuring-your-workspace","Configuring your workspace",[476,477,478,485,514],"ol",{},[309,479,480,481,484],{},"Go to ",[312,482,483],{},"Settings → General",".",[309,486,487,488],{},"Update:\n",[306,489,490,496,502,508],{},[309,491,492,495],{},[312,493,494],{},"Company Name"," — displayed in the dashboard and reports.",[309,497,498,501],{},[312,499,500],{},"Address"," — business address (optional).",[309,503,504,507],{},[312,505,506],{},"Timezone"," — affects scheduling, reports, and timestamps.",[309,509,510,513],{},[312,511,512],{},"Country"," — determines locale defaults.",[309,515,516,517,484],{},"Click ",[312,518,519],{},"Save",[471,521,523],{"id":522},"field-reference","Field reference",[353,525,526,536],{},[356,527,528],{},[359,529,530,533],{},[362,531,532],{},"Field",[362,534,535],{},"Description",[378,537,538,545,552,564],{},[359,539,540,542],{},[383,541,494],{},[383,543,544],{},"Workspace display name",[359,546,547,549],{},[383,548,500],{},[383,550,551],{},"Business address",[359,553,554,556],{},[383,555,506],{},[383,557,558,559,563],{},"IANA timezone (e.g., ",[560,561,562],"code",{},"Asia/Riyadh",")",[359,565,566,568],{},[383,567,512],{},[383,569,570],{},"Country selection (affects formats)",[295,572],{},[298,574,400],{"id":575},"media-manager",[471,577,301],{"id":578},"purpose-1",[291,580,581],{},"Store images and videos for use in campaigns, templates, knowledge base, and AI agent responses.",[471,583,585],{"id":584},"uploading-media","Uploading media",[476,587,588,593,599,616],{},[309,589,480,590,484],{},[312,591,592],{},"Settings → Media Manager",[309,594,516,595,598],{},[312,596,597],{},"Upload"," or drag-and-drop files.",[309,600,601,602],{},"Supported formats:\n",[306,603,604,610],{},[309,605,606,609],{},[312,607,608],{},"Images",": JPG, JPEG, PNG, GIF (max 50 MB)",[309,611,612,615],{},[312,613,614],{},"Videos",": MP4, AVI, MOV, WMV, FLV, WEBM (max 50 MB)",[309,617,618],{},"Files appear in the media grid immediately.",[471,620,622],{"id":621},"managing-media","Managing media",[353,624,625,635],{},[356,626,627],{},[359,628,629,632],{},[362,630,631],{},"Action",[362,633,634],{},"How to",[378,636,637,645,653,661],{},[359,638,639,642],{},[383,640,641],{},"View details",[383,643,644],{},"Click a thumbnail to open the detail modal",[359,646,647,650],{},[383,648,649],{},"Rename",[383,651,652],{},"In the modal, edit the display name and save",[359,654,655,658],{},[383,656,657],{},"Copy URL",[383,659,660],{},"Click the copy icon next to the URL",[359,662,663,666],{},[383,664,665],{},"Delete",[383,667,668],{},"Click delete in the modal; confirm",[471,670,672],{"id":671},"searching-and-filtering","Searching and filtering",[306,674,675,681],{},[309,676,677,680],{},[312,678,679],{},"Search"," by filename or display name.",[309,682,683,686],{},[312,684,685],{},"Filter"," by type: All, Images, Videos.",[471,688,523],{"id":689},"field-reference-1",[353,691,692,700],{},[356,693,694],{},[359,695,696,698],{},[362,697,532],{},[362,699,535],{},[378,701,702,710,718,726,740,748,761],{},[359,703,704,707],{},[383,705,706],{},"Name",[383,708,709],{},"Display name (editable)",[359,711,712,715],{},[383,713,714],{},"Original Name",[383,716,717],{},"Filename at upload",[359,719,720,723],{},[383,721,722],{},"URL",[383,724,725],{},"Public URL for the file",[359,727,728,731],{},[383,729,730],{},"File Type",[383,732,733,736,737],{},[560,734,735],{},"image"," or ",[560,738,739],{},"video",[359,741,742,745],{},[383,743,744],{},"Size",[383,746,747],{},"File size in bytes",[359,749,750,753],{},[383,751,752],{},"Uploaded By",[383,754,755,736,758],{},[560,756,757],{},"client",[560,759,760],{},"admin",[359,762,763,766],{},[383,764,765],{},"Created At",[383,767,768],{},"Upload timestamp",[295,770],{},[298,772,414],{"id":773},"api-keys",[471,775,301],{"id":776},"purpose-2",[291,778,779],{},"API keys authenticate requests to the SkyLight Chat REST API. Generate keys for integrations, automation, and third-party apps.",[471,781,783],{"id":782},"generating-a-key","Generating a key",[476,785,786,791,796,811,816],{},[309,787,480,788,484],{},[312,789,790],{},"Settings → API Keys",[309,792,516,793,484],{},[312,794,795],{},"+ Generate Key",[309,797,798,799,801,802,806,807,810],{},"Enter a ",[312,800,706],{}," (e.g., ",[803,804,805],"em",{},"Production Backend",", ",[803,808,809],{},"Zapier Integration",").",[309,812,516,813,484],{},[312,814,815],{},"Create",[309,817,818,821],{},[312,819,820],{},"Copy the key immediately"," — it's shown only once.",[471,823,825],{"id":824},"managing-keys","Managing keys",[353,827,828,836],{},[356,829,830],{},[359,831,832,834],{},[362,833,631],{},[362,835,634],{},[378,837,838,846,854],{},[359,839,840,843],{},[383,841,842],{},"View keys",[383,844,845],{},"List shows name, created date, last used",[359,847,848,851],{},[383,849,850],{},"Copy key",[383,852,853],{},"Click copy icon (if still visible)",[359,855,856,859],{},[383,857,858],{},"Revoke key",[383,860,516,861,864],{},[312,862,863],{},"Revoke","; confirm. The key stops working immediately.",[471,866,868],{"id":867},"security-best-practices","Security best practices",[306,870,871,877,883,889],{},[309,872,873,876],{},[312,874,875],{},"Never share keys publicly"," — don't commit them to source control.",[309,878,879,882],{},[312,880,881],{},"Rotate keys periodically"," — revoke old keys and generate new ones.",[309,884,885,888],{},[312,886,887],{},"Use environment variables"," — store keys in secure configuration.",[309,890,891,893],{},[312,892,332],{}," — restrict key usage to trusted origins.",[295,895],{},[298,897,428],{"id":898},"domain-whitelist",[471,900,301],{"id":901},"purpose-3",[291,903,904],{},"Restrict API requests and widget embedding to specific domains. Requests from non-whitelisted origins are rejected.",[471,906,908],{"id":907},"adding-a-domain","Adding a domain",[476,910,911,916,921,930],{},[309,912,480,913,484],{},[312,914,915],{},"Settings → Domain Whitelist",[309,917,516,918,484],{},[312,919,920],{},"+ Add Domain",[309,922,923,924,806,927,810],{},"Enter the domain (e.g., ",[560,925,926],{},"yourdomain.com",[560,928,929],{},"app.yourdomain.com",[309,931,516,932,484],{},[312,933,934],{},"Add",[471,936,938],{"id":937},"managing-domains","Managing domains",[353,940,941,949],{},[356,942,943],{},[359,944,945,947],{},[362,946,631],{},[362,948,634],{},[378,950,951,959],{},[359,952,953,956],{},[383,954,955],{},"View domains",[383,957,958],{},"List shows all allowed domains",[359,960,961,964],{},[383,962,963],{},"Remove domain",[383,965,966],{},"Click the trash icon; confirm",[471,968,970],{"id":969},"wildcard-support","Wildcard support",[306,972,973,980],{},[309,974,975,976,979],{},"Use ",[560,977,978],{},"*.yourdomain.com"," to allow all subdomains.",[309,981,982],{},"Wildcards apply to subdomains only, not paths.",[471,984,986],{"id":985},"when-to-use","When to use",[306,988,989,995,1001],{},[309,990,991,994],{},[312,992,993],{},"Web Chat widget"," — ensure the widget only loads on your sites.",[309,996,997,1000],{},[312,998,999],{},"API calls from browsers"," — prevent unauthorized frontend usage.",[309,1002,1003,1006],{},[312,1004,1005],{},"Partner integrations"," — whitelist partner domains.",[295,1008],{},[298,1010,441],{"id":1011},"webhooks",[471,1013,301],{"id":1014},"purpose-4",[291,1016,1017],{},"Receive real-time HTTP notifications when events occur in your SkyLight Chat account.",[471,1019,1021],{"id":1020},"creating-a-webhook","Creating a webhook",[476,1023,1024,1029,1034,1058,1062],{},[309,1025,480,1026,484],{},[312,1027,1028],{},"Settings → Webhooks",[309,1030,516,1031,484],{},[312,1032,1033],{},"+ Create Webhook",[309,1035,1036,1037],{},"Enter:\n",[306,1038,1039,1047,1052],{},[309,1040,1041,1043,1044,810],{},[312,1042,706],{}," — descriptive label (e.g., ",[803,1045,1046],{},"Order Notifications",[309,1048,1049,1051],{},[312,1050,722],{}," — your HTTPS endpoint.",[309,1053,1054,1057],{},[312,1055,1056],{},"Events"," — select which events to subscribe to.",[309,1059,516,1060,484],{},[312,1061,815],{},[309,1063,1064,1067],{},[312,1065,1066],{},"Copy the secret"," — used to verify webhook signatures.",[471,1069,1071],{"id":1070},"available-events","Available events",[353,1073,1074,1083],{},[356,1075,1076],{},[359,1077,1078,1081],{},[362,1079,1080],{},"Event",[362,1082,535],{},[378,1084,1085,1095,1105,1115,1125,1135,1145,1155,1165,1175,1185,1195,1205,1215,1225,1235,1245,1255,1265],{},[359,1086,1087,1092],{},[383,1088,1089],{},[560,1090,1091],{},"contact.created",[383,1093,1094],{},"New contact added",[359,1096,1097,1102],{},[383,1098,1099],{},[560,1100,1101],{},"contact.updated",[383,1103,1104],{},"Contact details changed",[359,1106,1107,1112],{},[383,1108,1109],{},[560,1110,1111],{},"contact.deleted",[383,1113,1114],{},"Contact removed",[359,1116,1117,1122],{},[383,1118,1119],{},[560,1120,1121],{},"message.received",[383,1123,1124],{},"Inbound message from a contact",[359,1126,1127,1132],{},[383,1128,1129],{},[560,1130,1131],{},"message.sent",[383,1133,1134],{},"Outbound message sent",[359,1136,1137,1142],{},[383,1138,1139],{},[560,1140,1141],{},"booking.created",[383,1143,1144],{},"New booking made",[359,1146,1147,1152],{},[383,1148,1149],{},[560,1150,1151],{},"booking.updated",[383,1153,1154],{},"Booking modified",[359,1156,1157,1162],{},[383,1158,1159],{},[560,1160,1161],{},"booking.cancelled",[383,1163,1164],{},"Booking cancelled",[359,1166,1167,1172],{},[383,1168,1169],{},[560,1170,1171],{},"booking.completed",[383,1173,1174],{},"Booking marked complete",[359,1176,1177,1182],{},[383,1178,1179],{},[560,1180,1181],{},"order.created",[383,1183,1184],{},"New order placed",[359,1186,1187,1192],{},[383,1188,1189],{},[560,1190,1191],{},"order.updated",[383,1193,1194],{},"Order status changed",[359,1196,1197,1202],{},[383,1198,1199],{},[560,1200,1201],{},"order.cancelled",[383,1203,1204],{},"Order cancelled",[359,1206,1207,1212],{},[383,1208,1209],{},[560,1210,1211],{},"order.delivered",[383,1213,1214],{},"Order delivered",[359,1216,1217,1222],{},[383,1218,1219],{},[560,1220,1221],{},"ticket.created",[383,1223,1224],{},"New support ticket",[359,1226,1227,1232],{},[383,1228,1229],{},[560,1230,1231],{},"ticket.replied",[383,1233,1234],{},"Reply added to ticket",[359,1236,1237,1242],{},[383,1238,1239],{},[560,1240,1241],{},"campaign.started",[383,1243,1244],{},"Campaign began sending",[359,1246,1247,1252],{},[383,1248,1249],{},[560,1250,1251],{},"campaign.completed",[383,1253,1254],{},"Campaign finished",[359,1256,1257,1262],{},[383,1258,1259],{},[560,1260,1261],{},"web_chat.session_started",[383,1263,1264],{},"Web chat session opened",[359,1266,1267,1272],{},[383,1268,1269],{},[560,1270,1271],{},"web_chat.message_received",[383,1273,1274],{},"Message in web chat",[471,1276,1278],{"id":1277},"managing-webhooks","Managing webhooks",[353,1280,1281,1289],{},[356,1282,1283],{},[359,1284,1285,1287],{},[362,1286,631],{},[362,1288,634],{},[378,1290,1291,1299,1311,1320,1331],{},[359,1292,1293,1296],{},[383,1294,1295],{},"Edit",[383,1297,1298],{},"Open webhook; change name, URL, or events",[359,1300,1301,1304],{},[383,1302,1303],{},"Disable",[383,1305,1306,1307,1310],{},"Toggle ",[312,1308,1309],{},"Active"," off",[359,1312,1313,1315],{},[383,1314,665],{},[383,1316,516,1317,1319],{},[312,1318,665],{},"; confirm",[359,1321,1322,1325],{},[383,1323,1324],{},"Test",[383,1326,516,1327,1330],{},[312,1328,1329],{},"Send Test"," to send a test payload",[359,1332,1333,1336],{},[383,1334,1335],{},"View logs",[383,1337,1338],{},"Open webhook; see delivery history",[471,1340,1342],{"id":1341},"delivery-logs","Delivery logs",[353,1344,1345,1354],{},[356,1346,1347],{},[359,1348,1349,1352],{},[362,1350,1351],{},"Column",[362,1353,535],{},[378,1355,1356,1364,1380,1388,1396],{},[359,1357,1358,1361],{},[383,1359,1360],{},"Event Type",[383,1362,1363],{},"Which event was sent",[359,1365,1366,1369],{},[383,1367,1368],{},"Status",[383,1370,1371,806,1374,806,1377],{},[560,1372,1373],{},"pending",[560,1375,1376],{},"delivered",[560,1378,1379],{},"failed",[359,1381,1382,1385],{},[383,1383,1384],{},"Response Code",[383,1386,1387],{},"HTTP status from your server",[359,1389,1390,1393],{},[383,1391,1392],{},"Attempt",[383,1394,1395],{},"Delivery attempt number",[359,1397,1398,1401],{},[383,1399,1400],{},"Delivered At",[383,1402,1403],{},"Timestamp of successful delivery",[471,1405,1407],{"id":1406},"signature-verification","Signature verification",[291,1409,1410,1411,1414,1415,1419],{},"Each webhook includes an ",[560,1412,1413],{},"X-SkyLight-Signature"," header. Verify it using HMAC-SHA256 with your webhook secret. See ",[1416,1417,1418],"a",{"href":265},"Webhook Security"," for implementation details.",[471,1421,1423],{"id":1422},"regenerating-the-secret","Regenerating the secret",[476,1425,1426,1429,1434,1437],{},[309,1427,1428],{},"Open the webhook.",[309,1430,516,1431,484],{},[312,1432,1433],{},"Regenerate Secret",[309,1435,1436],{},"Copy the new secret immediately.",[309,1438,1439],{},"Update your server to use the new secret.",[295,1441],{},[298,1443,177],{"id":1444},"support-tickets",[471,1446,301],{"id":1447},"purpose-5",[291,1449,1450],{},"Contact SkyLight Chat support directly from your dashboard. Track issues, ask questions, and receive responses without leaving the app.",[471,1452,1454],{"id":1453},"creating-a-ticket","Creating a ticket",[476,1456,1457,1462,1467,1496],{},[309,1458,480,1459,484],{},[312,1460,1461],{},"Settings → Tickets",[309,1463,516,1464,484],{},[312,1465,1466],{},"+ New Ticket",[309,1468,1469,1470],{},"Fill in:\n",[306,1471,1472,1478,1484,1490],{},[309,1473,1474,1477],{},[312,1475,1476],{},"Subject"," — brief description of the issue.",[309,1479,1480,1483],{},[312,1481,1482],{},"Body"," — detailed explanation.",[309,1485,1486,1489],{},[312,1487,1488],{},"Priority"," — Low, Medium, High.",[309,1491,1492,1495],{},[312,1493,1494],{},"Department"," — Billing, Technical Support, Sales (if applicable).",[309,1497,516,1498,484],{},[312,1499,1500],{},"Submit",[471,1502,1504],{"id":1503},"viewing-tickets","Viewing tickets",[353,1506,1507,1515],{},[356,1508,1509],{},[359,1510,1511,1513],{},[362,1512,1351],{},[362,1514,535],{},[378,1516,1517,1528,1535,1550,1557],{},[359,1518,1519,1522],{},[383,1520,1521],{},"Ticket ID",[383,1523,1524,1525,563],{},"Human-readable reference (e.g., ",[560,1526,1527],{},"ABX9Y2KL",[359,1529,1530,1532],{},[383,1531,1476],{},[383,1533,1534],{},"Ticket title",[359,1536,1537,1539],{},[383,1538,1368],{},[383,1540,1541,806,1544,806,1547],{},[560,1542,1543],{},"open",[560,1545,1546],{},"answered",[560,1548,1549],{},"closed",[359,1551,1552,1554],{},[383,1553,1488],{},[383,1555,1556],{},"Low, Medium, High",[359,1558,1559,1562],{},[383,1560,1561],{},"Last Reply",[383,1563,1564],{},"Timestamp of most recent response",[471,1566,1568],{"id":1567},"replying-to-a-ticket","Replying to a ticket",[476,1570,1571,1574,1577,1580],{},[309,1572,1573],{},"Open the ticket.",[309,1575,1576],{},"Read the conversation history.",[309,1578,1579],{},"Type your reply in the input field.",[309,1581,516,1582,484],{},[312,1583,1584],{},"Send",[291,1586,1587,1588,1590,1591,484],{},"Replying to an ",[560,1589,1546],{}," ticket reopens it to ",[560,1592,1543],{},[471,1594,1596],{"id":1595},"closing-a-ticket","Closing a ticket",[476,1598,1599,1601,1606],{},[309,1600,1573],{},[309,1602,516,1603,484],{},[312,1604,1605],{},"Close Ticket",[309,1607,1608],{},"Confirm.",[291,1610,1611],{},"Closed tickets cannot receive further replies.",[471,1613,1615],{"id":1614},"ticket-statuses","Ticket statuses",[353,1617,1618,1627],{},[356,1619,1620],{},[359,1621,1622,1624],{},[362,1623,1368],{},[362,1625,1626],{},"Meaning",[378,1628,1629,1637,1645],{},[359,1630,1631,1634],{},[383,1632,1633],{},"Open",[383,1635,1636],{},"Awaiting support response",[359,1638,1639,1642],{},[383,1640,1641],{},"Answered",[383,1643,1644],{},"Support has replied; awaiting your response",[359,1646,1647,1650],{},[383,1648,1649],{},"Closed",[383,1651,1652],{},"Issue resolved; no further action",[295,1654],{},[298,1656,1658],{"id":1657},"connections-to-other-areas","Connections to other areas",[353,1660,1661,1671],{},[356,1662,1663],{},[359,1664,1665,1668],{},[362,1666,1667],{},"Feature",[362,1669,1670],{},"How it connects",[378,1672,1673,1682,1691,1700,1710],{},[359,1674,1675,1679],{},[383,1676,1677],{},[1416,1678,173],{"href":39},[383,1680,1681],{},"Uses media from Media Manager",[359,1683,1684,1688],{},[383,1685,1686],{},[1416,1687,169],{"href":69},[383,1689,1690],{},"Agents can send media in responses",[359,1692,1693,1697],{},[383,1694,1695],{},[1416,1696,182],{"href":79},[383,1698,1699],{},"Widget respects domain whitelist",[359,1701,1702,1707],{},[383,1703,1704],{},[1416,1705,1706],{"href":158},"API",[383,1708,1709],{},"API keys authenticate all API requests",[359,1711,1712,1716],{},[383,1713,1714],{},[1416,1715,441],{"href":254},[383,1717,1718],{},"Webhooks deliver events to your servers",[295,1720],{},[298,1722,1724],{"id":1723},"limits-and-plan-behavior","Limits and plan behavior",[353,1726,1727,1745],{},[356,1728,1729],{},[359,1730,1731,1733,1736,1739,1742],{},[362,1732,364],{},[362,1734,1735],{},"Starter",[362,1737,1738],{},"Pro",[362,1740,1741],{},"Business",[362,1743,1744],{},"Enterprise",[378,1746,1747,1763,1776,1788],{},[359,1748,1749,1751,1754,1757,1760],{},[383,1750,414],{},[383,1752,1753],{},"2",[383,1755,1756],{},"5",[383,1758,1759],{},"10",[383,1761,1762],{},"Unlimited",[359,1764,1765,1768,1770,1772,1774],{},[383,1766,1767],{},"Whitelisted Domains",[383,1769,1753],{},[383,1771,1756],{},[383,1773,1759],{},[383,1775,1762],{},[359,1777,1778,1780,1782,1784,1786],{},[383,1779,441],{},[383,1781,1753],{},[383,1783,1756],{},[383,1785,1759],{},[383,1787,1762],{},[359,1789,1790,1793,1796,1799,1802],{},[383,1791,1792],{},"Media Storage",[383,1794,1795],{},"500 MB",[383,1797,1798],{},"2 GB",[383,1800,1801],{},"10 GB",[383,1803,1762],{},[295,1805],{},[298,1807,1809],{"id":1808},"troubleshooting","Troubleshooting",[353,1811,1812,1825],{},[356,1813,1814],{},[359,1815,1816,1819,1822],{},[362,1817,1818],{},"Issue",[362,1820,1821],{},"Cause",[362,1823,1824],{},"Solution",[378,1826,1827,1838,1849,1860,1871,1882],{},[359,1828,1829,1832,1835],{},[383,1830,1831],{},"API key not working",[383,1833,1834],{},"Key revoked or incorrect",[383,1836,1837],{},"Generate a new key; verify correct key in use",[359,1839,1840,1843,1846],{},[383,1841,1842],{},"Webhook not receiving events",[383,1844,1845],{},"URL unreachable or wrong",[383,1847,1848],{},"Check endpoint is publicly accessible; verify URL",[359,1850,1851,1854,1857],{},[383,1852,1853],{},"Webhook signature invalid",[383,1855,1856],{},"Wrong secret used",[383,1858,1859],{},"Copy the correct secret from webhook settings",[359,1861,1862,1865,1868],{},[383,1863,1864],{},"Media upload fails",[383,1866,1867],{},"File too large or wrong format",[383,1869,1870],{},"Check file size (max 50 MB) and supported formats",[359,1872,1873,1876,1879],{},[383,1874,1875],{},"Domain whitelist blocking requests",[383,1877,1878],{},"Domain not added",[383,1880,1881],{},"Add the domain to the whitelist",[359,1883,1884,1887,1890],{},[383,1885,1886],{},"Ticket not receiving replies",[383,1888,1889],{},"Ticket closed",[383,1891,1892],{},"Reopen by replying or create a new ticket",[295,1894],{},[298,1896,1898],{"id":1897},"related-articles","Related articles",[306,1900,1901,1907,1913,1919,1924],{},[309,1902,1903,1906],{},[1416,1904,1905],{"href":241},"Account API"," — programmatic account management",[309,1908,1909,1912],{},[1416,1910,1911],{"href":197},"Media API"," — upload and manage media via API",[309,1914,1915,1918],{},[1416,1916,1917],{"href":254},"Webhooks Guide"," — detailed webhook implementation",[309,1920,1921,1923],{},[1416,1922,235],{"href":236}," — manage webhooks via API",[309,1925,1926,1929],{},[1416,1927,1928],{"href":178},"Tickets API"," — create and manage tickets via API",{"title":1931,"searchDepth":1932,"depth":1933,"links":1934},"",1,2,[1935,1936,1937,1942,1949,1955,1962,1971,1979,1980,1981,1982],{"id":300,"depth":1933,"text":301},{"id":350,"depth":1933,"text":351},{"id":468,"depth":1933,"text":469,"children":1938},[1939,1941],{"id":473,"depth":1940,"text":474},3,{"id":522,"depth":1940,"text":523},{"id":575,"depth":1933,"text":400,"children":1943},[1944,1945,1946,1947,1948],{"id":578,"depth":1940,"text":301},{"id":584,"depth":1940,"text":585},{"id":621,"depth":1940,"text":622},{"id":671,"depth":1940,"text":672},{"id":689,"depth":1940,"text":523},{"id":773,"depth":1933,"text":414,"children":1950},[1951,1952,1953,1954],{"id":776,"depth":1940,"text":301},{"id":782,"depth":1940,"text":783},{"id":824,"depth":1940,"text":825},{"id":867,"depth":1940,"text":868},{"id":898,"depth":1933,"text":428,"children":1956},[1957,1958,1959,1960,1961],{"id":901,"depth":1940,"text":301},{"id":907,"depth":1940,"text":908},{"id":937,"depth":1940,"text":938},{"id":969,"depth":1940,"text":970},{"id":985,"depth":1940,"text":986},{"id":1011,"depth":1933,"text":441,"children":1963},[1964,1965,1966,1967,1968,1969,1970],{"id":1014,"depth":1940,"text":301},{"id":1020,"depth":1940,"text":1021},{"id":1070,"depth":1940,"text":1071},{"id":1277,"depth":1940,"text":1278},{"id":1341,"depth":1940,"text":1342},{"id":1406,"depth":1940,"text":1407},{"id":1422,"depth":1940,"text":1423},{"id":1444,"depth":1933,"text":177,"children":1972},[1973,1974,1975,1976,1977,1978],{"id":1447,"depth":1940,"text":301},{"id":1453,"depth":1940,"text":1454},{"id":1503,"depth":1940,"text":1504},{"id":1567,"depth":1940,"text":1568},{"id":1595,"depth":1940,"text":1596},{"id":1614,"depth":1940,"text":1615},{"id":1657,"depth":1933,"text":1658},{"id":1723,"depth":1933,"text":1724},{"id":1808,"depth":1933,"text":1809},{"id":1897,"depth":1933,"text":1898},"Configure general account settings, manage media, generate API keys, set up webhooks, control domain whitelisting, and handle support tickets in SkyLight Chat.","md",null,{},{"icon":101},{"title":98,"description":1983},"jeSQUc614mVMwQA8wpzqOM3VG5ibkHmqvlO3QjFLNs0",[1991,1993],{"title":93,"path":94,"stem":95,"description":1992,"icon":96,"children":-1},"Connect your Salla store to SkyLight Chat for order sync, abandoned cart recovery, storefront chat widget, and automated WhatsApp notifications.",{"title":108,"path":104,"stem":105,"description":1994,"icon":109,"children":-1},"Help for SkyLight Chat partners — create sub-accounts, assign plans, track referrals, and log in as clients.",1785928666036]