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Whether orders come from your AI agent, web chat, API, or Salla integration, they all appear in one unified order management system.",[294,295],"hr",{},[297,298,300],"h2",{"id":299},"purpose","Purpose",[290,302,303],{},"The Orders module provides a lightweight order management layer so you can:",[305,306,307,315,321,327,333,339],"ul",{},[308,309,310,314],"li",{},[311,312,313],"strong",{},"Create orders"," — manually or via AI agent conversations.",[308,316,317,320],{},[311,318,319],{},"Track status"," — pending, confirmed, processing, shipped, delivered, cancelled.",[308,322,323,326],{},[311,324,325],{},"View line items"," — products, quantities, prices.",[308,328,329,332],{},[311,330,331],{},"Link to contacts"," — see customer purchase history.",[308,334,335,338],{},[311,336,337],{},"Integrate with e-commerce"," — sync orders from Salla or create via API.",[308,340,341,344],{},[311,342,343],{},"Automate notifications"," — send order confirmations and shipping updates via WhatsApp.",[294,346],{},[297,348,350],{"id":349},"who-can-access","Who can access",[352,353,354,367],"table",{},[355,356,357],"thead",{},[358,359,360,364],"tr",{},[361,362,363],"th",{},"Role",[361,365,366],{},"Permissions",[368,369,370,379,387,395],"tbody",{},[358,371,372,376],{},[373,374,375],"td",{},"Owner",[373,377,378],{},"Full access — create, edit, cancel, delete orders",[358,380,381,384],{},[373,382,383],{},"Admin",[373,385,386],{},"Full access",[358,388,389,392],{},[373,390,391],{},"Member",[373,393,394],{},"View orders; create and update status; cannot delete",[358,396,397,400],{},[373,398,399],{},"Viewer",[373,401,402],{},"Read-only",[294,404],{},[297,406,408],{"id":407},"prerequisites","Prerequisites",[410,411,412,418,424,430],"ol",{},[308,413,414,417],{},[311,415,416],{},"Products defined"," (optional) — create products in Settings or via API for structured line items.",[308,419,420,423],{},[311,421,422],{},"Contacts available"," — orders link to contacts for history tracking.",[308,425,426,429],{},[311,427,428],{},"WhatsApp connected"," (for notifications) — enables order confirmation and shipping alerts.",[308,431,432,435],{},[311,433,434],{},"Salla connected"," (optional) — syncs e-commerce orders automatically.",[294,437],{},[297,439,441],{"id":440},"full-walkthrough","Full walkthrough",[443,444,446],"h3",{"id":445},"creating-an-order-manually","Creating an order manually",[410,448,449,455,461,475,488,505],{},[308,450,451,452,454],{},"Go to ",[311,453,231],{},".",[308,456,457,458,454],{},"Click ",[311,459,460],{},"+ Create Order",[308,462,463,466,467],{},[311,464,465],{},"Select or create contact",":\n",[305,468,469,472],{},[308,470,471],{},"Search existing contacts by name or phone.",[308,473,474],{},"Or enter new customer details (name, phone, email).",[308,476,477,466,480],{},[311,478,479],{},"Add line items",[305,481,482,485],{},[308,483,484],{},"Search products by name or SKU.",[308,486,487],{},"Or enter custom items with name, price, and quantity.",[308,489,490,491],{},"Fill in:\n",[305,492,493,499],{},[308,494,495,498],{},[311,496,497],{},"Shipping Address"," (optional).",[308,500,501,504],{},[311,502,503],{},"Notes"," — internal notes for your team.",[308,506,457,507,454],{},[311,508,509],{},"Create Order",[290,511,512,513,516],{},"The order is created with ",[311,514,515],{},"Pending"," status.",[443,518,520],{"id":519},"viewing-order-details","Viewing order details",[290,522,523],{},"Click any order row to open the detail view:",[305,525,526,532,538,544,550],{},[308,527,528,531],{},[311,529,530],{},"Customer info"," — linked contact with purchase history shortcut.",[308,533,534,537],{},[311,535,536],{},"Line items"," — expandable product table.",[308,539,540,543],{},[311,541,542],{},"Order totals"," — subtotal, tax (if configured), grand total.",[308,545,546,549],{},[311,547,548],{},"Shipping"," — delivery address and customer notes.",[308,551,552,555],{},[311,553,554],{},"Activity"," — timeline of status changes and internal notes.",[443,557,559],{"id":558},"updating-order-status","Updating order status",[410,561,562,565,570,573,576],{},[308,563,564],{},"Open the order.",[308,566,457,567,454],{},[311,568,569],{},"Update Status",[308,571,572],{},"Select the new status from the dropdown.",[308,574,575],{},"Add a note (optional).",[308,577,457,578,454],{},[311,579,580],{},"Save",[290,582,583],{},"Status changes are logged in the activity timeline.",[290,585,586,587,590,591,454],{},"For orders synced from ",[311,588,589],{},"Salla",", confirming or cancelling in SkyLight also updates the order in Salla via API. See ",[592,593,595],"a",{"href":594},"/product-guide/salla#confirming-or-cancelling-salla-orders-from-skylight","Salla Integration",[443,597,599],{"id":598},"valid-status-transitions","Valid status transitions",[352,601,602,612],{},[355,603,604],{},[358,605,606,609],{},[361,607,608],{},"From",[361,610,611],{},"Can change to",[368,613,614,621,629,637,645,652],{},[358,615,616,618],{},[373,617,515],{},[373,619,620],{},"Confirmed, Cancelled",[358,622,623,626],{},[373,624,625],{},"Confirmed",[373,627,628],{},"Processing, Cancelled",[358,630,631,634],{},[373,632,633],{},"Processing",[373,635,636],{},"Shipped, Cancelled",[358,638,639,642],{},[373,640,641],{},"Shipped",[373,643,644],{},"Delivered",[358,646,647,649],{},[373,648,644],{},[373,650,651],{},"— (final)",[358,653,654,657],{},[373,655,656],{},"Cancelled",[373,658,651],{},[443,660,662],{"id":661},"cancelling-an-order","Cancelling an order",[410,664,665,667,672,675],{},[308,666,564],{},[308,668,457,669,454],{},[311,670,671],{},"Cancel Order",[308,673,674],{},"Enter a cancellation reason.",[308,676,677],{},"Confirm.",[290,679,680],{},"Cancelled orders cannot be reactivated. Stock is automatically restored (if inventory tracking is enabled).",[443,682,684],{"id":683},"editing-order-items","Editing order items",[290,686,687,688,690],{},"Only ",[311,689,515],{}," orders can have items modified:",[410,692,693,696,701,704],{},[308,694,695],{},"Open a pending order.",[308,697,457,698,454],{},[311,699,700],{},"Edit Items",[308,702,703],{},"Add, remove, or adjust quantities.",[308,705,457,706,454],{},[311,707,708],{},"Save Changes",[290,710,711],{},"Once an order is confirmed, items are locked.",[443,713,715],{"id":714},"deleting-an-order","Deleting an order",[290,717,687,718,720,721,723],{},[311,719,515],{}," or ",[311,722,656],{}," orders can be deleted:",[410,725,726,728,733],{},[308,727,564],{},[308,729,457,730,454],{},[311,731,732],{},"Delete",[308,734,677],{},[290,736,737],{},"Deleted orders are permanently removed.",[294,739],{},[297,741,743],{"id":742},"field-glossary","Field glossary",[352,745,746,756],{},[355,747,748],{},[358,749,750,753],{},[361,751,752],{},"Field",[361,754,755],{},"Description",[368,757,758,766,774,782,790,798,806,814,822,830,837,844,869,877,885],{},[358,759,760,763],{},[373,761,762],{},"Order ID",[373,764,765],{},"Unique internal identifier",[358,767,768,771],{},[373,769,770],{},"Contact ID",[373,772,773],{},"Linked customer contact",[358,775,776,779],{},[373,777,778],{},"Customer Name",[373,780,781],{},"Name of the customer",[358,783,784,787],{},[373,785,786],{},"Customer Phone",[373,788,789],{},"E.164 phone number",[358,791,792,795],{},[373,793,794],{},"Customer Email",[373,796,797],{},"Email address",[358,799,800,803],{},[373,801,802],{},"Status",[373,804,805],{},"Current order status",[358,807,808,811],{},[373,809,810],{},"Subtotal",[373,812,813],{},"Sum of line items before tax/discounts",[358,815,816,819],{},[373,817,818],{},"Total",[373,820,821],{},"Final order amount",[358,823,824,827],{},[373,825,826],{},"Currency",[373,828,829],{},"Currency code (e.g., SAR, USD)",[358,831,832,834],{},[373,833,497],{},[373,835,836],{},"Delivery address",[358,838,839,841],{},[373,840,503],{},[373,842,843],{},"Internal order notes",[358,845,846,849],{},[373,847,848],{},"Created By",[373,850,851,852,856,857,856,860,856,863,856,866],{},"Source: ",[853,854,855],"code",{},"manual",", ",[853,858,859],{},"ai_agent",[853,861,862],{},"api",[853,864,865],{},"web_chat",[853,867,868],{},"salla",[358,870,871,874],{},[373,872,873],{},"Items",[373,875,876],{},"Array of line items",[358,878,879,882],{},[373,880,881],{},"Created At",[373,883,884],{},"Order creation timestamp",[358,886,887,890],{},[373,888,889],{},"Updated At",[373,891,892],{},"Last modification timestamp",[443,894,896],{"id":895},"line-item-fields","Line item fields",[352,898,899,907],{},[355,900,901],{},[358,902,903,905],{},[361,904,752],{},[361,906,755],{},[368,908,909,917,925,933,941,949],{},[358,910,911,914],{},[373,912,913],{},"Product ID",[373,915,916],{},"Linked product (if from catalog)",[358,918,919,922],{},[373,920,921],{},"Product Name",[373,923,924],{},"Display name",[358,926,927,930],{},[373,928,929],{},"SKU",[373,931,932],{},"Stock keeping unit",[358,934,935,938],{},[373,936,937],{},"Quantity",[373,939,940],{},"Number of units",[358,942,943,946],{},[373,944,945],{},"Unit Price",[373,947,948],{},"Price per unit",[358,950,951,954],{},[373,952,953],{},"Total Price",[373,955,956],{},"Quantity × Unit Price",[294,958],{},[297,960,962],{"id":961},"statuses-and-badges","Statuses and badges",[352,964,965,977],{},[355,966,967],{},[358,968,969,971,974],{},[361,970,802],{},[361,972,973],{},"Badge color",[361,975,976],{},"Meaning",[368,978,979,989,999,1009,1019,1029],{},[358,980,981,983,986],{},[373,982,515],{},[373,984,985],{},"Yellow",[373,987,988],{},"Awaiting confirmation",[358,990,991,993,996],{},[373,992,625],{},[373,994,995],{},"Blue",[373,997,998],{},"Order accepted, preparing",[358,1000,1001,1003,1006],{},[373,1002,633],{},[373,1004,1005],{},"Purple",[373,1007,1008],{},"Order being fulfilled",[358,1010,1011,1013,1016],{},[373,1012,641],{},[373,1014,1015],{},"Orange",[373,1017,1018],{},"Dispatched for delivery",[358,1020,1021,1023,1026],{},[373,1022,644],{},[373,1024,1025],{},"Green",[373,1027,1028],{},"Successfully delivered",[358,1030,1031,1033,1036],{},[373,1032,656],{},[373,1034,1035],{},"Red",[373,1037,1038],{},"Order cancelled",[294,1040],{},[297,1042,1044],{"id":1043},"nested-screens","Nested screens",[443,1046,1048],{"id":1047},"order-detail-view","Order detail view",[352,1050,1051,1061],{},[355,1052,1053],{},[358,1054,1055,1058],{},[361,1056,1057],{},"Section",[361,1059,1060],{},"Contents",[368,1062,1063,1071,1079,1086,1094,1101,1108],{},[358,1064,1065,1068],{},[373,1066,1067],{},"Header",[373,1069,1070],{},"Order number, status badge, source badge, dates",[358,1072,1073,1076],{},[373,1074,1075],{},"Customer",[373,1077,1078],{},"Name, phone, email, link to contact profile",[358,1080,1081,1083],{},[373,1082,873],{},[373,1084,1085],{},"Product table (name, SKU, qty, price, total)",[358,1087,1088,1091],{},[373,1089,1090],{},"Summary",[373,1092,1093],{},"Subtotal, tax, shipping, grand total",[358,1095,1096,1098],{},[373,1097,548],{},[373,1099,1100],{},"Address, delivery notes",[358,1102,1103,1105],{},[373,1104,554],{},[373,1106,1107],{},"Timeline of events with timestamps",[358,1109,1110,1113],{},[373,1111,1112],{},"Actions",[373,1114,1115],{},"Update Status, Cancel, Delete buttons",[443,1117,1119],{"id":1118},"create-order-modal","Create order modal",[352,1121,1122,1132],{},[355,1123,1124],{},[358,1125,1126,1129],{},[361,1127,1128],{},"Step",[361,1130,1131],{},"Fields",[368,1133,1134,1141,1148,1155,1162],{},[358,1135,1136,1138],{},[373,1137,1075],{},[373,1139,1140],{},"Search/select contact or enter new details",[358,1142,1143,1145],{},[373,1144,873],{},[373,1146,1147],{},"Product search, custom item entry, quantity",[358,1149,1150,1152],{},[373,1151,548],{},[373,1153,1154],{},"Address textarea",[358,1156,1157,1159],{},[373,1158,503],{},[373,1160,1161],{},"Internal notes textarea",[358,1163,1164,1167],{},[373,1165,1166],{},"Review",[373,1168,1169],{},"Summary before creation",[294,1171],{},[297,1173,1175],{"id":1174},"connections-to-other-areas","Connections to other areas",[352,1177,1178,1188],{},[355,1179,1180],{},[358,1181,1182,1185],{},[361,1183,1184],{},"Feature",[361,1186,1187],{},"How it connects",[368,1189,1190,1199,1208,1217,1226,1235,1244,1267],{},[358,1191,1192,1196],{},[373,1193,1194],{},[592,1195,210],{"href":34},[373,1197,1198],{},"Orders link to contact records; view purchase history",[358,1200,1201,1205],{},[373,1202,1203],{},[592,1204,227],{"href":84},[373,1206,1207],{},"Service orders can be linked to bookings",[358,1209,1210,1214],{},[373,1211,1212],{},[592,1213,589],{"href":94},[373,1215,1216],{},"Orders sync in; status confirm/cancel from SkyLight is pushed back to Salla",[358,1218,1219,1223],{},[373,1220,1221],{},[592,1222,169],{"href":69},[373,1224,1225],{},"Agents can create orders during conversations",[358,1227,1228,1232],{},[373,1229,1230],{},[592,1231,182],{"href":79},[373,1233,1234],{},"Visitors can place orders through chat",[358,1236,1237,1241],{},[373,1238,1239],{},[592,1240,173],{"href":39},[373,1242,1243],{},"Target customers based on order history",[358,1245,1246,1252],{},[373,1247,1248],{},[592,1249,1251],{"href":1250},"/product-guide/settings#webhooks","Webhooks",[373,1253,1254,856,1257,856,1260,856,1263,1266],{},[853,1255,1256],{},"order.created",[853,1258,1259],{},"order.updated",[853,1261,1262],{},"order.cancelled",[853,1264,1265],{},"order.delivered"," events",[358,1268,1269,1274],{},[373,1270,1271],{},[592,1272,1273],{"href":232},"Orders API",[373,1275,1276],{},"Create and manage orders programmatically",[294,1278],{},[297,1280,1282],{"id":1281},"limits-and-plan-behavior","Limits and plan behavior",[352,1284,1285,1298],{},[355,1286,1287],{},[358,1288,1289,1292,1295],{},[361,1290,1291],{},"Plan",[361,1293,1294],{},"Orders/month",[361,1296,1297],{},"Products",[368,1299,1300,1311,1322,1332],{},[358,1301,1302,1305,1308],{},[373,1303,1304],{},"Starter",[373,1306,1307],{},"50",[373,1309,1310],{},"20",[358,1312,1313,1316,1319],{},[373,1314,1315],{},"Pro",[373,1317,1318],{},"500",[373,1320,1321],{},"100",[358,1323,1324,1327,1330],{},[373,1325,1326],{},"Business",[373,1328,1329],{},"2,000",[373,1331,1318],{},[358,1333,1334,1337,1340],{},[373,1335,1336],{},"Enterprise",[373,1338,1339],{},"Unlimited",[373,1341,1339],{},[290,1343,1344],{},"Orders created via any source (manual, AI, API, Salla) count toward monthly limits.",[294,1346],{},[297,1348,1350],{"id":1349},"troubleshooting","Troubleshooting",[352,1352,1353,1366],{},[355,1354,1355],{},[358,1356,1357,1360,1363],{},[361,1358,1359],{},"Issue",[361,1361,1362],{},"Cause",[361,1364,1365],{},"Solution",[368,1367,1368,1379,1390,1401,1412,1423,1434],{},[358,1369,1370,1373,1376],{},[373,1371,1372],{},"Cannot change status",[373,1374,1375],{},"Invalid transition",[373,1377,1378],{},"Review allowed transitions; follow the correct sequence",[358,1380,1381,1384,1387],{},[373,1382,1383],{},"Order stuck in Pending",[373,1385,1386],{},"No action taken",[373,1388,1389],{},"Confirm or cancel the order",[358,1391,1392,1395,1398],{},[373,1393,1394],{},"Duplicate order created",[373,1396,1397],{},"API or AI created twice",[373,1399,1400],{},"Enable duplicate prevention; check for identical orders within 5 minutes",[358,1402,1403,1406,1409],{},[373,1404,1405],{},"Contact not linked",[373,1407,1408],{},"Customer phone not in contacts",[373,1410,1411],{},"Create the contact first or let order creation auto-create",[358,1413,1414,1417,1420],{},[373,1415,1416],{},"Items not editable",[373,1418,1419],{},"Order already confirmed",[373,1421,1422],{},"Only Pending orders allow item edits",[358,1424,1425,1428,1431],{},[373,1426,1427],{},"Order not syncing from Salla",[373,1429,1430],{},"Integration disconnected",[373,1432,1433],{},"Reconnect Salla; click manual sync",[358,1435,1436,1439,1442],{},[373,1437,1438],{},"WhatsApp notification not sent",[373,1440,1441],{},"Template not approved or channel disconnected",[373,1443,1444],{},"Verify template status; check WhatsApp connection",[294,1446],{},[297,1448,1450],{"id":1449},"related-articles","Related articles",[305,1452,1453,1458,1463,1468,1473],{},[308,1454,1455,1457],{},[592,1456,210],{"href":34}," — customer records linked to orders",[308,1459,1460,1462],{},[592,1461,595],{"href":94}," — e-commerce order sync",[308,1464,1465,1467],{},[592,1466,227],{"href":84}," — service appointments",[308,1469,1470,1472],{},[592,1471,169],{"href":69}," — order creation through conversation",[308,1474,1475,1477],{},[592,1476,1273],{"href":232}," — programmatic order management",{"title":1479,"searchDepth":1480,"depth":1481,"links":1482},"",1,2,[1483,1484,1485,1486,1496,1499,1500,1504,1505,1506,1507],{"id":299,"depth":1481,"text":300},{"id":349,"depth":1481,"text":350},{"id":407,"depth":1481,"text":408},{"id":440,"depth":1481,"text":441,"children":1487},[1488,1490,1491,1492,1493,1494,1495],{"id":445,"depth":1489,"text":446},3,{"id":519,"depth":1489,"text":520},{"id":558,"depth":1489,"text":559},{"id":598,"depth":1489,"text":599},{"id":661,"depth":1489,"text":662},{"id":683,"depth":1489,"text":684},{"id":714,"depth":1489,"text":715},{"id":742,"depth":1481,"text":743,"children":1497},[1498],{"id":895,"depth":1489,"text":896},{"id":961,"depth":1481,"text":962},{"id":1043,"depth":1481,"text":1044,"children":1501},[1502,1503],{"id":1047,"depth":1489,"text":1048},{"id":1118,"depth":1489,"text":1119},{"id":1174,"depth":1481,"text":1175},{"id":1281,"depth":1481,"text":1282},{"id":1349,"depth":1481,"text":1350},{"id":1449,"depth":1481,"text":1450},"Create, view, and manage customer orders with line items, status tracking, cancellation, and fulfillment workflows in SkyLight Chat.","md",null,{},{"icon":91},{"title":88,"description":1508},"Jqw7d2rGGq2IiwHEig6_e3p_TPUspeaHYyeA8w8Wpc0",[1516,1518],{"title":83,"path":84,"stem":85,"description":1517,"icon":86,"children":-1},"Configure booking types, manage resources and schedules, block dates, and handle appointment statuses in SkyLight Chat.",{"title":93,"path":94,"stem":95,"description":1519,"icon":96,"children":-1},"Connect your Salla store to SkyLight Chat for order sync, abandoned cart recovery, storefront chat widget, and automated WhatsApp notifications.",1785928665542]