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Everything you add here — FAQs, product information, policies, transcribed voice notes, documents, and crawled websites — becomes available to your AI Agents when answering customer questions across all channels.",[299,300],"hr",{},[290,302,304],{"id":303},"who-can-access","Who Can Access",[306,307,308,321],"table",{},[309,310,311],"thead",{},[312,313,314,318],"tr",{},[315,316,317],"th",{},"Requirement",[315,319,320],{},"Details",[322,323,324,336,344],"tbody",{},[312,325,326,330],{},[327,328,329],"td",{},"Permission",[327,331,332],{},[333,334,335],"code",{},"manage_ai_writer",[312,337,338,341],{},[327,339,340],{},"Plan",[327,342,343],{},"Pro or higher (with Knowledge Base limit)",[312,345,346,349],{},[327,347,348],{},"Role",[327,350,351],{},"Admin or Agent with permission",[299,353],{},[290,355,357],{"id":356},"prerequisites","Prerequisites",[359,360,361,365,370],"ul",{},[362,363,364],"li",{},"Pro plan or higher with Knowledge Base enabled",[362,366,367,369],{},[333,368,335],{}," permission",[362,371,372],{},"For AI to use KB: at least one AI Agent configured",[299,374],{},[290,376,378],{"id":377},"content-types-overview","Content Types Overview",[295,380,381],{},"SkyLight Chat supports five types of knowledge base entries:",[306,383,384,400],{},[309,385,386],{},[312,387,388,391,394,397],{},[315,389,390],{},"Type",[315,392,393],{},"Icon",[315,395,396],{},"Description",[315,398,399],{},"Processing",[322,401,402,419,435,450,465],{},[312,403,404,410,413,416],{},[327,405,406],{},[407,408,409],"strong",{},"Text",[327,411,412],{},"📝",[327,414,415],{},"FAQs, policies, instructions",[327,417,418],{},"Instant",[312,420,421,426,429,432],{},[327,422,423],{},[407,424,425],{},"Document",[327,427,428],{},"📄",[327,430,431],{},"PDF, Word, Excel, CSV, TXT",[327,433,434],{},"Instant (AI extracts)",[312,436,437,441,444,447],{},[327,438,439],{},[407,440,191],{},[327,442,443],{},"🎤",[327,445,446],{},"Audio recordings",[327,448,449],{},"Instant (transcribed)",[312,451,452,457,460,463],{},[327,453,454],{},[407,455,456],{},"Product Catalog",[327,458,459],{},"📦",[327,461,462],{},"Products via JSON or CSV",[327,464,418],{},[312,466,467,472,475,478],{},[327,468,469],{},[407,470,471],{},"Website",[327,473,474],{},"🌐",[327,476,477],{},"Crawled web pages",[327,479,480],{},"Async (background job)",[299,482],{},[290,484,486],{"id":485},"full-walkthrough","Full Walkthrough",[488,489,491],"h3",{"id":490},"creating-a-text-entry","Creating a Text Entry",[295,493,494],{},"Best for: FAQs, policies, instructions, structured information",[496,497,498,504,509,537,542],"ol",{},[362,499,500,501],{},"Click ",[407,502,503],{},"+ Add Entry",[362,505,506,507],{},"Select ",[407,508,409],{},[362,510,511,512],{},"Fill in the fields:\n",[359,513,514,520,526,531],{},[362,515,516,519],{},[407,517,518],{},"Title"," — Descriptive name (e.g., \"Return Policy\")",[362,521,522,525],{},[407,523,524],{},"Content"," — The actual knowledge text",[362,527,528,530],{},[407,529,396],{}," — Brief summary (optional)",[362,532,533,536],{},[407,534,535],{},"Business Description"," — How AI should use this (optional)",[362,538,500,539],{},[407,540,541],{},"Create",[362,543,544],{},"Entry is immediately available to AI",[295,546,547],{},[407,548,549],{},"Example content:",[551,552,557],"pre",{"className":553,"code":555,"language":556},[554],"language-text","Return Policy\n\nWe offer a full refund for any item returned within 30 days of purchase.\n\nConditions:\n- Item must be unused and in original packaging\n- Receipt or order confirmation required\n- Refund processed to original payment method\n- Processing time: 5-7 business days\n\nFor exchanges, contact customer support with your order number.\n","text",[333,558,555],{"__ignoreMap":559},"",[488,561,563],{"id":562},"uploading-documents","Uploading Documents",[295,565,566],{},"Best for: Manuals, specifications, reports, spreadsheets",[496,568,569,573,577,593,613,618],{},[362,570,500,571],{},[407,572,503],{},[362,574,506,575],{},[407,576,425],{},[362,578,579,580],{},"Fill in:\n",[359,581,582,587],{},[362,583,584,586],{},[407,585,518],{}," — Descriptive name",[362,588,589,592],{},[407,590,591],{},"Files"," — Upload one or more files",[362,594,595,596],{},"Supported formats:\n",[359,597,598,601,604,607,610],{},[362,599,600],{},"PDF (.pdf)",[362,602,603],{},"Word (.doc, .docx)",[362,605,606],{},"Excel (.xlsx, .xls)",[362,608,609],{},"CSV (.csv)",[362,611,612],{},"Text (.txt)",[362,614,500,615],{},[407,616,617],{},"Upload",[362,619,620],{},"AI automatically extracts and structures the content",[488,622,624],{"id":623},"adding-voice-notes","Adding Voice Notes",[295,626,627],{},"Best for: Recorded explanations, verbal instructions, audio content",[496,629,630,634,638,658,668,672,675],{},[362,631,500,632],{},[407,633,503],{},[362,635,506,636],{},[407,637,191],{},[362,639,579,640],{},[359,641,642,646,652],{},[362,643,644,586],{},[407,645,518],{},[362,647,648,651],{},[407,649,650],{},"Audio File"," — Upload recording",[362,653,654,657],{},[407,655,656],{},"Language"," — Auto-detect or specify (ar, en, etc.)",[362,659,595,660],{},[359,661,662,665],{},[362,663,664],{},"MP3, WAV, M4A, OGG, WEBM",[362,666,667],{},"Maximum 10 MB",[362,669,500,670],{},[407,671,617],{},[362,673,674],{},"Audio is transcribed automatically",[362,676,677],{},"Transcription becomes searchable knowledge",[488,679,681],{"id":680},"creating-a-product-catalog","Creating a Product Catalog",[295,683,684],{},"Best for: E-commerce products, service offerings, inventory",[686,687,689],"h4",{"id":688},"option-a-json-input","Option A: JSON Input",[496,691,692,696,700,705],{},[362,693,500,694],{},[407,695,503],{},[362,697,506,698],{},[407,699,456],{},[362,701,702,703],{},"Enter ",[407,704,518],{},[362,706,707],{},"Add products as JSON array or individually:",[551,709,713],{"className":710,"code":711,"language":712,"meta":559,"style":559},"language-json shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","[\n  {\n    \"product_name\": \"Linen Shirt\",\n    \"product_description\": \"Breathable linen shirt\",\n    \"sku\": \"LS-001\",\n    \"price\": 49.99,\n    \"currency\": \"SAR\",\n    \"category\": \"Shirts\",\n    \"stock_quantity\": 120,\n    \"is_available\": true,\n    \"image_url\": \"https://cdn.example.com/shirt.jpg\"\n  }\n]\n","json",[333,714,715,724,730,758,779,800,818,839,860,877,892,912,918],{"__ignoreMap":559},[716,717,720],"span",{"class":718,"line":719},"line",1,[716,721,723],{"class":722},"sMK4o","[\n",[716,725,727],{"class":718,"line":726},2,[716,728,729],{"class":722},"  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shirt",[716,776,742],{"class":722},[716,778,757],{"class":722},[716,780,782,784,787,789,791,793,796,798],{"class":718,"line":781},5,[716,783,735],{"class":722},[716,785,786],{"class":738},"sku",[716,788,742],{"class":722},[716,790,745],{"class":722},[716,792,748],{"class":722},[716,794,795],{"class":751},"LS-001",[716,797,742],{"class":722},[716,799,757],{"class":722},[716,801,803,805,808,810,812,816],{"class":718,"line":802},6,[716,804,735],{"class":722},[716,806,807],{"class":738},"price",[716,809,742],{"class":722},[716,811,745],{"class":722},[716,813,815],{"class":814},"sbssI"," 49.99",[716,817,757],{"class":722},[716,819,821,823,826,828,830,832,835,837],{"class":718,"line":820},7,[716,822,735],{"class":722},[716,824,825],{"class":738},"currency",[716,827,742],{"class":722},[716,829,745],{"class":722},[716,831,748],{"class":722},[716,833,834],{"class":751},"SAR",[716,836,742],{"class":722},[716,838,757],{"class":722},[716,840,842,844,847,849,851,853,856,858],{"class":718,"line":841},8,[716,843,735],{"class":722},[716,845,846],{"class":738},"category",[716,848,742],{"class":722},[716,850,745],{"class":722},[716,852,748],{"class":722},[716,854,855],{"class":751},"Shirts",[716,857,742],{"class":722},[716,859,757],{"class":722},[716,861,863,865,868,870,872,875],{"class":718,"line":862},9,[716,864,735],{"class":722},[716,866,867],{"class":738},"stock_quantity",[716,869,742],{"class":722},[716,871,745],{"class":722},[716,873,874],{"class":814}," 120",[716,876,757],{"class":722},[716,878,880,882,885,887,889],{"class":718,"line":879},10,[716,881,735],{"class":722},[716,883,884],{"class":738},"is_available",[716,886,742],{"class":722},[716,888,745],{"class":722},[716,890,891],{"class":722}," true,\n",[716,893,895,897,900,902,904,906,909],{"class":718,"line":894},11,[716,896,735],{"class":722},[716,898,899],{"class":738},"image_url",[716,901,742],{"class":722},[716,903,745],{"class":722},[716,905,748],{"class":722},[716,907,908],{"class":751},"https://cdn.example.com/shirt.jpg",[716,910,911],{"class":722},"\"\n",[716,913,915],{"class":718,"line":914},12,[716,916,917],{"class":722},"  }\n",[716,919,921],{"class":718,"line":920},13,[716,922,923],{"class":722},"]\n",[686,925,927],{"id":926},"option-b-csv-upload","Option B: CSV Upload",[496,929,930,934,938,942],{},[362,931,500,932],{},[407,933,503],{},[362,935,506,936],{},[407,937,456],{},[362,939,702,940],{},[407,941,518],{},[362,943,944,945],{},"Upload CSV file with columns:\n",[359,946,947,956,961,965,969,973,977,984],{},[362,948,949,951,952,955],{},[333,950,739],{}," or ",[333,953,954],{},"name"," (required)",[362,957,958],{},[333,959,960],{},"description",[362,962,963],{},[333,964,786],{},[362,966,967],{},[333,968,807],{},[362,970,971],{},[333,972,825],{},[362,974,975],{},[333,976,846],{},[362,978,979,951,982],{},[333,980,981],{},"stock",[333,983,867],{},[362,985,986],{},[333,987,899],{},[488,989,991],{"id":990},"crawling-a-website","Crawling a Website",[295,993,994],{},"Best for: Help centers, documentation sites, FAQs pages",[496,996,997,1001,1005,1025,1067,1072],{},[362,998,500,999],{},[407,1000,503],{},[362,1002,506,1003],{},[407,1004,471],{},[362,1006,579,1007],{},[359,1008,1009,1013,1019],{},[362,1010,1011,586],{},[407,1012,518],{},[362,1014,1015,1018],{},[407,1016,1017],{},"Website URL"," — Starting URL",[362,1020,1021,1024],{},[407,1022,1023],{},"Sitemap URL"," — Optional, speeds up discovery",[362,1026,1027,1028],{},"Configure crawl settings:\n",[359,1029,1030,1036,1042,1048,1058],{},[362,1031,1032,1035],{},[407,1033,1034],{},"Crawl entire site"," — On/Off",[362,1037,1038,1041],{},[407,1039,1040],{},"Max pages"," — 1 to 100 (default 10)",[362,1043,1044,1047],{},[407,1045,1046],{},"Max depth"," — 1 to 5 (default 2)",[362,1049,1050,1053,1054,1057],{},[407,1051,1052],{},"Allowed paths"," — Only crawl these paths (e.g., ",[333,1055,1056],{},"/docs,/help",")",[362,1059,1060,1063,1064,1057],{},[407,1061,1062],{},"Excluded paths"," — Skip these paths (e.g., ",[333,1065,1066],{},"/blog,/careers",[362,1068,500,1069],{},[407,1070,1071],{},"Start Crawl",[362,1073,1074],{},"Crawl runs in background — monitor progress in the list",[1076,1077,1079],"callout",{"color":1078,"icon":96},"primary",[295,1080,1081,1084,1085,1087,1088,1091,1092,1094,1095,1098],{},[407,1082,1083],{},"Products on the site"," are extracted into a separate ",[407,1086,456],{}," entry (for example ",[333,1089,1090],{},"Website Products — yourstore.com",") with prices, SKUs, images, and purchase links when available. Help/about content stays on the website entry — you do not get one random KB per product. After the crawl finishes, open ",[407,1093,187],{}," and look for the new catalog, or call ",[333,1096,1097],{},"GET /api/v1/knowledge-base?type=product_catalog",".",[299,1100],{},[290,1102,1104],{"id":1103},"managing-entries","Managing Entries",[488,1106,1108],{"id":1107},"editing-an-entry","Editing an Entry",[496,1110,1111,1114,1117],{},[362,1112,1113],{},"Click on the entry row",[362,1115,1116],{},"Modify fields as needed",[362,1118,500,1119],{},[407,1120,1121],{},"Save Changes",[1076,1123,1125],{"color":1078,"icon":1124},"i-lucide-info",[295,1126,1127],{},"Editing text content refreshes how the entry is used for AI answers automatically.",[488,1129,1131],{"id":1130},"changing-entry-status","Changing Entry Status",[295,1133,1134],{},"Toggle between Active and Inactive:",[496,1136,1137,1140,1147,1155],{},[362,1138,1139],{},"Click on the entry",[362,1141,1142,1143,1146],{},"Find ",[407,1144,1145],{},"Status"," dropdown",[362,1148,506,1149,951,1152],{},[407,1150,1151],{},"Active",[407,1153,1154],{},"Inactive",[362,1156,1157],{},"Inactive entries are excluded from AI responses",[488,1159,1161],{"id":1160},"deleting-an-entry","Deleting an Entry",[496,1163,1164,1171,1176],{},[362,1165,1166,1167,1170],{},"Click the ",[407,1168,1169],{},"•••"," menu on the entry row",[362,1172,506,1173],{},[407,1174,1175],{},"Delete",[362,1177,1178],{},"Confirm deletion",[1076,1180,1182],{"color":1181,"icon":150},"amber",[295,1183,1184],{},"Deleting removes the entry and its content segments immediately. AI responses may be affected.",[299,1186],{},[290,1188,1190],{"id":1189},"working-with-chunks","Working with Chunks",[295,1192,1193],{},"Chunks are text segments the AI can use when answering questions. SkyLight Chat usually creates them automatically from your content; you can also manage them manually.",[488,1195,1197],{"id":1196},"viewing-chunks","Viewing Chunks",[496,1199,1200,1203,1210],{},[362,1201,1202],{},"Click on any entry",[362,1204,1205,1206,1209],{},"Select the ",[407,1207,1208],{},"Chunks"," tab",[362,1211,1212],{},"See all chunks with their content and status",[488,1214,1216],{"id":1215},"chunk-information","Chunk Information",[306,1218,1219,1228],{},[309,1220,1221],{},[312,1222,1223,1226],{},[315,1224,1225],{},"Field",[315,1227,396],{},[322,1229,1230,1240,1250,1260,1270],{},[312,1231,1232,1237],{},[327,1233,1234],{},[333,1235,1236],{},"chunk_index",[327,1238,1239],{},"Position in sequence (0-based)",[312,1241,1242,1247],{},[327,1243,1244],{},[333,1245,1246],{},"content",[327,1248,1249],{},"The actual text segment",[312,1251,1252,1257],{},[327,1253,1254],{},[333,1255,1256],{},"char_count",[327,1258,1259],{},"Character length",[312,1261,1262,1267],{},[327,1263,1264],{},[333,1265,1266],{},"has_embedding",[327,1268,1269],{},"Whether the chunk is ready for AI search",[312,1271,1272,1277],{},[327,1273,1274],{},[333,1275,1276],{},"context_header",[327,1278,1279],{},"Optional prefix shown with the chunk",[488,1281,1283],{"id":1282},"creating-a-custom-chunk","Creating a Custom Chunk",[496,1285,1286,1289,1294,1297,1302],{},[362,1287,1288],{},"Open an entry's Chunks tab",[362,1290,500,1291],{},[407,1292,1293],{},"+ Add Chunk",[362,1295,1296],{},"Enter the content (max 65,000 characters)",[362,1298,500,1299],{},[407,1300,1301],{},"Save",[362,1303,1304],{},"The chunk becomes available for AI answers after processing",[488,1306,1308],{"id":1307},"editing-a-chunk","Editing a Chunk",[496,1310,1311,1314,1319,1322,1326],{},[362,1312,1313],{},"Find the chunk",[362,1315,500,1316],{},[407,1317,1318],{},"Edit",[362,1320,1321],{},"Modify the content",[362,1323,500,1324],{},[407,1325,1301],{},[362,1327,1328],{},"The updated text is used for AI answers after processing",[488,1330,1332],{"id":1331},"deleting-a-chunk","Deleting a Chunk",[496,1334,1335,1337,1341,1343],{},[362,1336,1313],{},[362,1338,500,1339],{},[407,1340,1175],{},[362,1342,1178],{},[362,1344,1345],{},"The chunk is removed from AI answers for that entry",[299,1347],{},[290,1349,1351],{"id":1350},"field-control-glossary","Field & Control Glossary",[488,1353,1355],{"id":1354},"entry-fields","Entry Fields",[306,1357,1358,1371],{},[309,1359,1360],{},[312,1361,1362,1364,1366,1369],{},[315,1363,1225],{},[315,1365,390],{},[315,1367,1368],{},"Required",[315,1370,396],{},[322,1372,1373,1385,1398,1410,1421],{},[312,1374,1375,1377,1379,1382],{},[327,1376,518],{},[327,1378,409],{},[327,1380,1381],{},"Yes",[327,1383,1384],{},"Display name for the entry",[312,1386,1387,1389,1392,1395],{},[327,1388,524],{},[327,1390,1391],{},"Textarea",[327,1393,1394],{},"Type-dependent",[327,1396,1397],{},"The knowledge text (text type only)",[312,1399,1400,1402,1404,1407],{},[327,1401,396],{},[327,1403,409],{},[327,1405,1406],{},"No",[327,1408,1409],{},"Brief summary shown in list",[312,1411,1412,1414,1416,1418],{},[327,1413,535],{},[327,1415,1391],{},[327,1417,1406],{},[327,1419,1420],{},"Instructions for how AI should use this",[312,1422,1423,1425,1428,1430],{},[327,1424,1145],{},[327,1426,1427],{},"Dropdown",[327,1429,1406],{},[327,1431,1432],{},"Active or Inactive (default: Active)",[488,1434,1436],{"id":1435},"document-upload-fields","Document Upload Fields",[306,1438,1439,1451],{},[309,1440,1441],{},[312,1442,1443,1445,1447,1449],{},[315,1444,1225],{},[315,1446,390],{},[315,1448,1368],{},[315,1450,396],{},[322,1452,1453,1464,1476,1487],{},[312,1454,1455,1457,1459,1461],{},[327,1456,518],{},[327,1458,409],{},[327,1460,1381],{},[327,1462,1463],{},"Display name",[312,1465,1466,1468,1471,1473],{},[327,1467,591],{},[327,1469,1470],{},"File upload",[327,1472,1381],{},[327,1474,1475],{},"One or more document files",[312,1477,1478,1480,1482,1484],{},[327,1479,396],{},[327,1481,409],{},[327,1483,1406],{},[327,1485,1486],{},"Brief summary",[312,1488,1489,1491,1493,1495],{},[327,1490,535],{},[327,1492,1391],{},[327,1494,1406],{},[327,1496,1497],{},"AI usage context",[488,1499,1501],{"id":1500},"voice-upload-fields","Voice Upload Fields",[306,1503,1504,1516],{},[309,1505,1506],{},[312,1507,1508,1510,1512,1514],{},[315,1509,1225],{},[315,1511,390],{},[315,1513,1368],{},[315,1515,396],{},[322,1517,1518,1528,1539,1550],{},[312,1519,1520,1522,1524,1526],{},[327,1521,518],{},[327,1523,409],{},[327,1525,1381],{},[327,1527,1463],{},[312,1529,1530,1532,1534,1536],{},[327,1531,650],{},[327,1533,1470],{},[327,1535,1381],{},[327,1537,1538],{},"Audio recording",[312,1540,1541,1543,1545,1547],{},[327,1542,656],{},[327,1544,1427],{},[327,1546,1406],{},[327,1548,1549],{},"ISO 639-1 code or auto-detect",[312,1551,1552,1554,1556,1558],{},[327,1553,396],{},[327,1555,409],{},[327,1557,1406],{},[327,1559,1486],{},[488,1561,1563],{"id":1562},"product-catalog-fields","Product Catalog Fields",[306,1565,1566,1578],{},[309,1567,1568],{},[312,1569,1570,1572,1574,1576],{},[315,1571,1225],{},[315,1573,390],{},[315,1575,1368],{},[315,1577,396],{},[322,1579,1580,1591,1605],{},[312,1581,1582,1584,1586,1588],{},[327,1583,518],{},[327,1585,409],{},[327,1587,1381],{},[327,1589,1590],{},"Catalog name",[312,1592,1593,1596,1599,1602],{},[327,1594,1595],{},"Products",[327,1597,1598],{},"JSON array",[327,1600,1601],{},"*",[327,1603,1604],{},"Product objects",[312,1606,1607,1610,1612,1614],{},[327,1608,1609],{},"CSV File",[327,1611,1470],{},[327,1613,1601],{},[327,1615,1616],{},"CSV with product data",[295,1618,1619],{},"*At least one of Products or CSV File required",[488,1621,1623],{"id":1622},"product-object-fields","Product Object Fields",[306,1625,1626,1638],{},[309,1627,1628],{},[312,1629,1630,1632,1634,1636],{},[315,1631,1225],{},[315,1633,390],{},[315,1635,1368],{},[315,1637,396],{},[322,1639,1640,1652,1663,1674,1686,1697,1708,1720,1731],{},[312,1641,1642,1644,1647,1649],{},[327,1643,739],{},[327,1645,1646],{},"String",[327,1648,1381],{},[327,1650,1651],{},"Product name",[312,1653,1654,1656,1658,1660],{},[327,1655,765],{},[327,1657,1646],{},[327,1659,1406],{},[327,1661,1662],{},"Product details",[312,1664,1665,1667,1669,1671],{},[327,1666,786],{},[327,1668,1646],{},[327,1670,1406],{},[327,1672,1673],{},"Stock keeping unit",[312,1675,1676,1678,1681,1683],{},[327,1677,807],{},[327,1679,1680],{},"Number",[327,1682,1406],{},[327,1684,1685],{},"Price value",[312,1687,1688,1690,1692,1694],{},[327,1689,825],{},[327,1691,1646],{},[327,1693,1406],{},[327,1695,1696],{},"Currency code (default: USD)",[312,1698,1699,1701,1703,1705],{},[327,1700,846],{},[327,1702,1646],{},[327,1704,1406],{},[327,1706,1707],{},"Product category",[312,1709,1710,1712,1715,1717],{},[327,1711,867],{},[327,1713,1714],{},"Integer",[327,1716,1406],{},[327,1718,1719],{},"Available inventory",[312,1721,1722,1724,1726,1728],{},[327,1723,899],{},[327,1725,1646],{},[327,1727,1406],{},[327,1729,1730],{},"Product image URL",[312,1732,1733,1735,1738,1740],{},[327,1734,884],{},[327,1736,1737],{},"Boolean",[327,1739,1406],{},[327,1741,1742],{},"Availability status",[295,1744,1745,1746,1751,1752,1755,1756,1759],{},"Products returned by the ",[1747,1748,1750],"a",{"href":1749},"/rest-api/knowledge-base#product-response-fields","Knowledge Base API"," also expose ",[333,1753,1754],{},"product_attributes"," and ",[333,1757,1758],{},"purchase_url"," (checkout or product page link when known — including Salla sync and website crawl catalogs).",[488,1761,1763],{"id":1762},"website-crawl-fields","Website Crawl Fields",[306,1765,1766,1778],{},[309,1767,1768],{},[312,1769,1770,1772,1774,1776],{},[315,1771,1225],{},[315,1773,390],{},[315,1775,1368],{},[315,1777,396],{},[322,1779,1780,1791,1803,1814,1827,1839,1851,1863],{},[312,1781,1782,1784,1786,1788],{},[327,1783,518],{},[327,1785,409],{},[327,1787,1381],{},[327,1789,1790],{},"Entry name",[312,1792,1793,1795,1798,1800],{},[327,1794,1017],{},[327,1796,1797],{},"URL",[327,1799,1381],{},[327,1801,1802],{},"Starting URL",[312,1804,1805,1807,1809,1811],{},[327,1806,1023],{},[327,1808,1797],{},[327,1810,1406],{},[327,1812,1813],{},"XML sitemap for faster discovery",[312,1815,1816,1819,1822,1824],{},[327,1817,1818],{},"Crawl Entire Site",[327,1820,1821],{},"Toggle",[327,1823,1406],{},[327,1825,1826],{},"Crawl all discoverable pages",[312,1828,1829,1832,1834,1836],{},[327,1830,1831],{},"Max Pages",[327,1833,1680],{},[327,1835,1406],{},[327,1837,1838],{},"1-100 (default: 10)",[312,1840,1841,1844,1846,1848],{},[327,1842,1843],{},"Max Depth",[327,1845,1680],{},[327,1847,1406],{},[327,1849,1850],{},"1-5 (default: 2)",[312,1852,1853,1856,1858,1860],{},[327,1854,1855],{},"Allowed Paths",[327,1857,409],{},[327,1859,1406],{},[327,1861,1862],{},"Comma-separated path prefixes",[312,1864,1865,1868,1870,1872],{},[327,1866,1867],{},"Excluded Paths",[327,1869,409],{},[327,1871,1406],{},[327,1873,1874],{},"Comma-separated paths to skip",[299,1876],{},[290,1878,1880],{"id":1879},"statuses-badges","Statuses & Badges",[488,1882,1884],{"id":1883},"entry-status","Entry Status",[306,1886,1887,1899],{},[309,1888,1889],{},[312,1890,1891,1893,1896],{},[315,1892,1145],{},[315,1894,1895],{},"Badge",[315,1897,1898],{},"Meaning",[322,1900,1901,1913],{},[312,1902,1903,1907,1910],{},[327,1904,1905],{},[407,1906,1151],{},[327,1908,1909],{},"🟢 Green",[327,1911,1912],{},"Included in AI responses",[312,1914,1915,1919,1922],{},[327,1916,1917],{},[407,1918,1154],{},[327,1920,1921],{},"⚪ Gray",[327,1923,1924],{},"Excluded from AI responses",[488,1926,1928],{"id":1927},"processing-status-documents","Processing Status (Documents)",[306,1930,1931,1939],{},[309,1932,1933],{},[312,1934,1935,1937],{},[315,1936,1145],{},[315,1938,1898],{},[322,1940,1941,1951,1961,1971],{},[312,1942,1943,1948],{},[327,1944,1945],{},[333,1946,1947],{},"pending",[327,1949,1950],{},"Queued for processing",[312,1952,1953,1958],{},[327,1954,1955],{},[333,1956,1957],{},"processing",[327,1959,1960],{},"AI extracting content",[312,1962,1963,1968],{},[327,1964,1965],{},[333,1966,1967],{},"completed",[327,1969,1970],{},"Content extracted successfully",[312,1972,1973,1978],{},[327,1974,1975],{},[333,1976,1977],{},"failed",[327,1979,1980],{},"Extraction failed — check error",[488,1982,1984],{"id":1983},"transcription-status-voice","Transcription Status (Voice)",[306,1986,1987,1995],{},[309,1988,1989],{},[312,1990,1991,1993],{},[315,1992,1145],{},[315,1994,1898],{},[322,1996,1997,2006,2015,2024],{},[312,1998,1999,2003],{},[327,2000,2001],{},[333,2002,1947],{},[327,2004,2005],{},"Queued for transcription",[312,2007,2008,2012],{},[327,2009,2010],{},[333,2011,1957],{},[327,2013,2014],{},"Transcription in progress",[312,2016,2017,2021],{},[327,2018,2019],{},[333,2020,1967],{},[327,2022,2023],{},"Transcription successful",[312,2025,2026,2030],{},[327,2027,2028],{},[333,2029,1977],{},[327,2031,2032],{},"Transcription failed",[488,2034,2036],{"id":2035},"crawl-status-website","Crawl Status (Website)",[306,2038,2039,2047],{},[309,2040,2041],{},[312,2042,2043,2045],{},[315,2044,1145],{},[315,2046,1898],{},[322,2048,2049,2058,2068,2077,2087],{},[312,2050,2051,2055],{},[327,2052,2053],{},[333,2054,1947],{},[327,2056,2057],{},"Job queued",[312,2059,2060,2065],{},[327,2061,2062],{},[333,2063,2064],{},"crawling",[327,2066,2067],{},"Actively crawling pages",[312,2069,2070,2074],{},[327,2071,2072],{},[333,2073,1967],{},[327,2075,2076],{},"All pages extracted",[312,2078,2079,2084],{},[327,2080,2081],{},[333,2082,2083],{},"partial",[327,2085,2086],{},"Some pages succeeded, some failed",[312,2088,2089,2093],{},[327,2090,2091],{},[333,2092,1977],{},[327,2094,2095],{},"Crawl failed entirely",[299,2097],{},[290,2099,2101],{"id":2100},"nested-screens","Nested Screens",[488,2103,2105],{"id":2104},"add-entry-type-selector","Add Entry Type Selector",[551,2107,2110],{"className":2108,"code":2109,"language":556},[554],"┌─────────────────────────────────────────────────────────────────┐\n│ Add Knowledge Base Entry                                    [X] │\n├─────────────────────────────────────────────────────────────────┤\n│                                                                  │\n│ What type of content would you like to add?                     │\n│                                                                  │\n│ ┌─────────────┐ ┌─────────────┐ ┌─────────────┐                │\n│ │     📝      │ │     📄      │ │     🎤      │                │\n│ │    Text     │ │  Document   │ │   Voice     │                │\n│ │             │ │             │ │             │                │\n│ │ FAQs, text  │ │ PDF, Word   │ │ Audio file  │                │\n│ └─────────────┘ └─────────────┘ └─────────────┘                │\n│                                                                  │\n│ ┌─────────────┐ ┌─────────────┐                                 │\n│ │     📦      │ │     🌐      │                                 │\n│ │  Catalog    │ │  Website    │                                 │\n│ │             │ │             │                                 │\n│ │  Products   │ │  Crawl URL  │                                 │\n│ └─────────────┘ └─────────────┘                                 │\n│                                                                  │\n└─────────────────────────────────────────────────────────────────┘\n",[333,2111,2109],{"__ignoreMap":559},[488,2113,2115],{"id":2114},"crawl-progress-view","Crawl Progress View",[551,2117,2120],{"className":2118,"code":2119,"language":556},[554],"┌─────────────────────────────────────────────────────────────────┐\n│ Website Crawl: Help Center                                  [X] │\n├─────────────────────────────────────────────────────────────────┤\n│                                                                  │\n│ URL: https://help.company.sa                                    │\n│ Status: Crawling                                                │\n│                                                                  │\n│ Progress: ████████████░░░░░░░░░░░░░░░░░░░░░░░░  24/50 pages    │\n│           48% complete                                          │\n│                                                                  │\n│ Pages crawled:                                                  │\n│ ✓ /                                                             │\n│ ✓ /getting-started                                              │\n│ ✓ /faq                                                          │\n│ ✓ /contact                                                      │\n│ ⋯ 20 more pages                                                 │\n│ → /shipping (crawling...)                                       │\n│                                                                  │\n│                                            [Cancel Crawl]        │\n└─────────────────────────────────────────────────────────────────┘\n",[333,2121,2119],{"__ignoreMap":559},[488,2123,2125],{"id":2124},"chunk-editor","Chunk Editor",[551,2127,2130],{"className":2128,"code":2129,"language":556},[554],"┌─────────────────────────────────────────────────────────────────┐\n│ Edit Chunk #3                                               [X] │\n├─────────────────────────────────────────────────────────────────┤\n│                                                                  │\n│ Content:                                                        │\n│ ┌─────────────────────────────────────────────────────────────┐ │\n│ │ Refunds are issued to the original payment method within    │ │\n│ │ 5-7 business days after we receive and inspect the          │ │\n│ │ returned item. You will receive an email confirmation       │ │\n│ │ once the refund is processed.                               │ │\n│ │                                                              │ │\n│ └─────────────────────────────────────────────────────────────┘ │\n│                                                                  │\n│ Character count: 234 / 65,000                                   │\n│                                                                  │\n│ Ready for AI search: ✓ Yes                                      │\n│                                                                  │\n│                              [Cancel]  [Save Changes]            │\n└─────────────────────────────────────────────────────────────────┘\n",[333,2131,2129],{"__ignoreMap":559},[299,2133],{},[290,2135,2137],{"id":2136},"how-it-connects","How It Connects",[306,2139,2140,2150],{},[309,2141,2142],{},[312,2143,2144,2147],{},[315,2145,2146],{},"Feature",[315,2148,2149],{},"Relationship",[322,2151,2152,2161,2171,2181,2190],{},[312,2153,2154,2158],{},[327,2155,2156],{},[407,2157,169],{},[327,2159,2160],{},"Agents use KB for response grounding",[312,2162,2163,2168],{},[327,2164,2165],{},[407,2166,2167],{},"Inbox",[327,2169,2170],{},"AI replies are informed by KB content",[312,2172,2173,2178],{},[327,2174,2175],{},[407,2176,2177],{},"Media Library",[327,2179,2180],{},"Product images can reference media items",[312,2182,2183,2187],{},[327,2184,2185],{},[407,2186,201],{},[327,2188,2189],{},"KB powers responses across all channels",[312,2191,2192,2196],{},[327,2193,2194],{},[407,2195,227],{},[327,2197,2198],{},"AI can reference booking policies from KB",[299,2200],{},[290,2202,2204],{"id":2203},"limits-plan-behavior","Limits & Plan Behavior",[488,2206,2208],{"id":2207},"plan-limits","Plan Limits",[306,2210,2211,2230],{},[309,2212,2213],{},[312,2214,2215,2218,2221,2224,2227],{},[315,2216,2217],{},"Aspect",[315,2219,2220],{},"Test",[315,2222,2223],{},"kickoff",[315,2225,2226],{},"Sky pro",[315,2228,2229],{},"Entreprise",[322,2231,2232,2249,2265],{},[312,2233,2234,2237,2240,2243,2246],{},[327,2235,2236],{},"Knowledge base entries",[327,2238,2239],{},"6",[327,2241,2242],{},"10",[327,2244,2245],{},"100",[327,2247,2248],{},"20",[312,2250,2251,2254,2257,2260,2262],{},[327,2252,2253],{},"Website scrape page quota",[327,2255,2256],{},"Unlimited",[327,2258,2259],{},"5",[327,2261,2256],{},[327,2263,2264],{},"50",[312,2266,2267,2270,2272,2274,2276],{},[327,2268,2269],{},"Media library files",[327,2271,2256],{},[327,2273,2248],{},[327,2275,2245],{},[327,2277,2245],{},[295,2279,2280],{},"Platform-wide (same on every plan):",[306,2282,2283,2292],{},[309,2284,2285],{},[312,2286,2287,2289],{},[315,2288,2217],{},[315,2290,2291],{},"Limit",[322,2293,2294,2302,2310,2322],{},[312,2295,2296,2299],{},[327,2297,2298],{},"Document upload size",[327,2300,2301],{},"20 MB per file",[312,2303,2304,2307],{},[327,2305,2306],{},"Voice upload size",[327,2308,2309],{},"10 MB per file",[312,2311,2312,2319],{},[327,2313,2314,2315,2318],{},"Website crawl ",[333,2316,2317],{},"max_pages"," (per job)",[327,2320,2321],{},"1–100 (API default 10)",[312,2323,2324,2329],{},[327,2325,2314,2326,2318],{},[333,2327,2328],{},"max_depth",[327,2330,2331],{},"1–5 (API default 2)",[295,2333,2334],{},"There is no separate plan quota for chunk count or document count beyond the knowledge base entry limit.",[488,2336,2338],{"id":2337},"what-happens-at-limit","What Happens at Limit",[295,2340,2341],{},"When you reach the knowledge base entry limit:",[496,2343,2344,2349,2352,2355],{},[362,2345,2346,2348],{},[407,2347,503],{}," button becomes disabled",[362,2350,2351],{},"Banner shows: \"Knowledge Base limit reached\"",[362,2353,2354],{},"Existing entries can still be edited",[362,2356,2357],{},"Delete entries to free up space, or upgrade",[299,2359],{},[290,2361,2363],{"id":2362},"troubleshooting","Troubleshooting",[488,2365,2367],{"id":2366},"document-processing-failed","Document Processing Failed",[295,2369,2370,2373],{},[407,2371,2372],{},"Symptoms:"," Document shows \"failed\" status",[295,2375,2376],{},[407,2377,2378],{},"Solutions:",[496,2380,2381,2384,2387,2390,2393],{},[362,2382,2383],{},"Check file format is supported",[362,2385,2386],{},"Ensure file isn't corrupted",[362,2388,2389],{},"Verify file is under 20 MB",[362,2391,2392],{},"Try re-uploading the file",[362,2394,2395],{},"For scanned PDFs, ensure OCR quality is good",[488,2397,2399],{"id":2398},"voice-transcription-failed","Voice Transcription Failed",[295,2401,2402,2404],{},[407,2403,2372],{}," Voice entry shows \"failed\" status",[295,2406,2407],{},[407,2408,2378],{},[496,2410,2411,2414,2417,2420,2423],{},[362,2412,2413],{},"Check audio file isn't corrupted",[362,2415,2416],{},"Verify file is under 10 MB",[362,2418,2419],{},"Ensure audio has clear speech",[362,2421,2422],{},"Try specifying the language manually",[362,2424,2425],{},"Re-upload in a different format",[488,2427,2429],{"id":2428},"website-crawl-stuck","Website Crawl Stuck",[295,2431,2432,2434],{},[407,2433,2372],{}," Crawl shows \"crawling\" but no progress",[295,2436,2437],{},[407,2438,2378],{},[496,2440,2441,2444,2447,2450,2453],{},[362,2442,2443],{},"Wait — some sites are slow to crawl",[362,2445,2446],{},"Check if site requires authentication (not supported)",[362,2448,2449],{},"Verify robots.txt allows crawling",[362,2451,2452],{},"Try reducing max_pages or max_depth",[362,2454,2455],{},"Check excluded_paths isn't too restrictive",[488,2457,2459],{"id":2458},"ai-not-using-kb-content","AI Not Using KB Content",[295,2461,2462,2464],{},[407,2463,2372],{}," AI doesn't reference KB information",[295,2466,2467],{},[407,2468,2378],{},[496,2470,2471,2474,2480,2483,2486],{},[362,2472,2473],{},"Verify entry status is \"Active\"",[362,2475,2476,2477,1057],{},"Check chunks are ready for AI search (",[333,2478,2479],{},"has_embedding: true",[362,2481,2482],{},"Ensure KB content is relevant to the query",[362,2484,2485],{},"Verify AI Agent is assigned and active",[362,2487,2488],{},"Check business_description provides good context",[488,2490,2492],{"id":2491},"chunks-not-appearing","Chunks Not Appearing",[295,2494,2495,2497],{},[407,2496,2372],{}," Entry shows 0 chunks",[295,2499,2500],{},[407,2501,2378],{},[496,2503,2504,2507,2510,2513,2516],{},[362,2505,2506],{},"Wait for processing to complete",[362,2508,2509],{},"Check processing status",[362,2511,2512],{},"Ensure content isn't empty",[362,2514,2515],{},"Text must have substance to chunk",[362,2517,2518],{},"Try manually adding a chunk",[299,2520],{},[290,2522,2524],{"id":2523},"best-practices","Best Practices",[488,2526,2528],{"id":2527},"content-organization","Content Organization",[359,2530,2531,2534,2537,2540],{},[362,2532,2533],{},"Use clear, descriptive titles",[362,2535,2536],{},"Group related information in single entries",[362,2538,2539],{},"Add business descriptions for context",[362,2541,2542],{},"Keep entries focused on specific topics",[488,2544,2546],{"id":2545},"writing-effective-content","Writing Effective Content",[359,2548,2549,2552,2555,2558],{},[362,2550,2551],{},"Use natural language the AI can paraphrase",[362,2553,2554],{},"Include variations of common questions",[362,2556,2557],{},"Be specific with numbers, dates, policies",[362,2559,2560],{},"Update content when information changes",[488,2562,2564],{"id":2563},"catalog-management","Catalog Management",[359,2566,2567,2570,2573,2576],{},[362,2568,2569],{},"Include comprehensive product descriptions",[362,2571,2572],{},"Keep prices and availability current",[362,2574,2575],{},"Use consistent category naming",[362,2577,2578],{},"Include image URLs when possible",[488,2580,2582],{"id":2581},"website-crawling","Website Crawling",[359,2584,2585,2588,2591,2594,2597],{},[362,2586,2587],{},"Start with small max_pages to test",[362,2589,2590],{},"Use allowed_paths to focus on relevant content",[362,2592,2593],{},"Exclude blog, careers, and dynamic pages",[362,2595,2596],{},"Re-crawl periodically to stay current",[362,2598,2599,2600,2603],{},"After crawl, check the auto-created ",[407,2601,2602],{},"Website Products"," catalog for structured items and purchase links",[299,2605],{},[290,2607,2609],{"id":2608},"related-articles","Related Articles",[359,2611,2612,2616,2621,2626],{},[362,2613,2614],{},[1747,2615,169],{"href":69},[362,2617,2618],{},[1747,2619,2620],{"href":74},"AI Reply Settings",[362,2622,2623],{},[1747,2624,2625],{"href":59},"Unified Inbox",[362,2627,2628],{},[1747,2629,1750],{"href":188},[2631,2632,2633],"style",{},"html pre.shiki code .sMK4o, html code.shiki .sMK4o{--shiki-light:#39ADB5;--shiki-default:#89DDFF;--shiki-dark:#89DDFF}html pre.shiki code .spNyl, html code.shiki .spNyl{--shiki-light:#9C3EDA;--shiki-default:#C792EA;--shiki-dark:#C792EA}html pre.shiki code .sfazB, html code.shiki .sfazB{--shiki-light:#91B859;--shiki-default:#C3E88D;--shiki-dark:#C3E88D}html pre.shiki code .sbssI, html code.shiki .sbssI{--shiki-light:#F76D47;--shiki-default:#F78C6C;--shiki-dark:#F78C6C}html .light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html.light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: 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your AI's knowledge with text, voice recordings, documents, product catalogs, and website crawling — manage content segments for better answers.","md",null,{},{"icon":66},{"title":63,"description":2697},"3EFBzEiNApkS7IUSCNeCte9F2GXBRnAvg1CZtAJy16c",[2705,2707],{"title":58,"path":59,"stem":60,"description":2706,"icon":61,"children":-1},"Complete guide to the SkyLight Chat inbox — filters, composer, assignments, tags, notes, media handling, forwarding, and conversation management.",{"title":68,"path":69,"stem":70,"description":2708,"icon":71,"children":-1},"Create and configure AI agent personas with prompts, guidelines, timing controls, sub-agent instructions, and response formatting.",1785928665078]