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Inbox",[291,292,294],"h2",{"id":293},"purpose","Purpose",[296,297,298],"p",{},"The Unified Inbox brings all your conversations together in one place — WhatsApp, Telegram, Instagram, LinkedIn, and web chat. You can filter, assign, tag, and respond to messages without switching between platforms.",[300,301],"hr",{},[291,303,305],{"id":304},"who-can-access","Who Can Access",[307,308,309,322],"table",{},[310,311,312],"thead",{},[313,314,315,319],"tr",{},[316,317,318],"th",{},"Requirement",[316,320,321],{},"Details",[323,324,325,338],"tbody",{},[313,326,327,331],{},[328,329,330],"td",{},"Permission",[328,332,333,337],{},[334,335,336],"code",{},"global_inbox"," for all conversations, or view assigned only",[313,339,340,343],{},[328,341,342],{},"Role",[328,344,345],{},"All roles can access assigned conversations",[300,347],{},[291,349,351],{"id":350},"prerequisites","Prerequisites",[353,354,355,359,364],"ul",{},[356,357,358],"li",{},"At least one channel connected",[356,360,361,363],{},[334,362,336],{}," permission to view all conversations (otherwise see assigned only)",[356,365,366,369],{},[334,367,368],{},"manage_chat"," permission to perform actions (assign, tag, etc.)",[300,371],{},[291,373,375],{"id":374},"full-walkthrough","Full Walkthrough",[377,378,380],"h3",{"id":379},"navigating-the-inbox","Navigating the Inbox",[382,383,384,392,395,398,401],"ol",{},[356,385,386,387,391],{},"Click ",[388,389,390],"strong",{},"Inbox"," in the sidebar",[356,393,394],{},"The conversation list shows recent conversations",[356,396,397],{},"Click any conversation to open it",[356,399,400],{},"The message thread appears in the center panel",[356,402,403],{},"Contact details appear in the right panel",[377,405,407],{"id":406},"understanding-the-conversation-list","Understanding the Conversation List",[296,409,410],{},"Each conversation row shows:",[353,412,413,419,425,431,437,443],{},[356,414,415,418],{},[388,416,417],{},"Channel icon"," — WhatsApp (green), Telegram (blue), Instagram (purple), etc.",[356,420,421,424],{},[388,422,423],{},"Contact name"," — Or phone number if no name saved",[356,426,427,430],{},[388,428,429],{},"Last message preview"," — Truncated to fit",[356,432,433,436],{},[388,434,435],{},"Timestamp"," — Relative time (2m, 15m, 1h, Yesterday)",[356,438,439,442],{},[388,440,441],{},"Unread indicator"," — Bold text and/or badge count",[356,444,445,448],{},[388,446,447],{},"Assignment badge"," — Shows assigned team member or AI",[377,450,452],{"id":451},"filtering-conversations","Filtering Conversations",[296,454,386,455,458],{},[388,456,457],{},"Filters"," to narrow down the list:",[460,461,463],"h4",{"id":462},"channel-filter","Channel Filter",[353,465,466,469,472,475,478,481],{},[356,467,468],{},"All Channels",[356,470,471],{},"WhatsApp only",[356,473,474],{},"Telegram only",[356,476,477],{},"Instagram only",[356,479,480],{},"LinkedIn only",[356,482,483],{},"Web Chat only",[460,485,487],{"id":486},"status-filter","Status Filter",[353,489,490,493,496,499,502],{},[356,491,492],{},"All",[356,494,495],{},"Unread — Has unread messages",[356,497,498],{},"Open — Active conversations",[356,500,501],{},"Closed — Resolved conversations",[356,503,504],{},"Archived — Archived conversations",[460,506,508],{"id":507},"assignment-filter","Assignment Filter",[353,510,511,513,516,519,522],{},[356,512,492],{},[356,514,515],{},"Assigned to me",[356,517,518],{},"Unassigned",[356,520,521],{},"Assigned to AI",[356,523,524,525],{},"Assigned to ",[526,527,528],"span",{},"team member name",[460,530,532],{"id":531},"tag-filter","Tag Filter",[353,534,535],{},[356,536,537],{},"Select one or more tags to filter by",[377,539,541],{"id":540},"using-search","Using Search",[382,543,544,554,567,570],{},[356,545,546,547,550,551],{},"Click the ",[388,548,549],{},"search icon"," or press ",[334,552,553],{},"Cmd/Ctrl + F",[356,555,556,557],{},"Type to search:\n",[353,558,559,561,564],{},[356,560,423],{},[356,562,563],{},"Phone number",[356,565,566],{},"Message content",[356,568,569],{},"Results update in real-time",[356,571,572],{},"Click a result to open the conversation",[300,574],{},[291,576,578],{"id":577},"composer-sending-messages","Composer & Sending Messages",[377,580,582],{"id":581},"text-messages","Text Messages",[382,584,585,592,595],{},[356,586,587,588,591],{},"Click in the ",[388,589,590],{},"message input"," field",[356,593,594],{},"Type your message",[356,596,597,598,601,602],{},"Press ",[334,599,600],{},"Enter"," or click ",[388,603,604],{},"Send",[377,606,608],{"id":607},"formatting-options","Formatting Options",[353,610,611,617,620],{},[356,612,613,614],{},"Line breaks: ",[334,615,616],{},"Shift + Enter",[356,618,619],{},"Bold: Not supported in WhatsApp format (send as plain text)",[356,621,622],{},"Emojis: Click 😀 icon or use emoji keyboard",[377,624,626],{"id":625},"sending-media","Sending Media",[382,628,629,635,664,667,670],{},[356,630,546,631,634],{},[388,632,633],{},"attachment icon"," (📎)",[356,636,637,638],{},"Choose media type:\n",[353,639,640,646,652,658],{},[356,641,642,645],{},[388,643,644],{},"Image"," — JPG, PNG, GIF (max 10MB)",[356,647,648,651],{},[388,649,650],{},"Video"," — MP4, MOV (max 16MB)",[356,653,654,657],{},[388,655,656],{},"Document"," — PDF, DOC, etc. (max 20MB)",[356,659,660,663],{},[388,661,662],{},"Voice Note"," — Record directly",[356,665,666],{},"Select file from your device",[356,668,669],{},"Add optional caption",[356,671,386,672],{},[388,673,604],{},[377,675,677],{"id":676},"quick-replies","Quick Replies",[296,679,680],{},"If configured, access saved responses:",[382,682,683,690,693],{},[356,684,685,686,689],{},"Type ",[334,687,688],{},"/"," to trigger quick reply menu",[356,691,692],{},"Select from saved templates",[356,694,695],{},"Edit if needed before sending",[300,697],{},[291,699,701],{"id":700},"assignment-system","Assignment System",[377,703,705],{"id":704},"assigning-to-team-member","Assigning to Team Member",[382,707,708,711,717,720,723],{},[356,709,710],{},"Open a conversation",[356,712,713,714],{},"In the right panel, find ",[388,715,716],{},"Assigned to",[356,718,719],{},"Click to open assignment dropdown",[356,721,722],{},"Select a team member",[356,724,725],{},"Assignment is saved immediately",[377,727,729],{"id":728},"assigning-to-ai","Assigning to AI",[382,731,732,734,739,745,748],{},[356,733,710],{},[356,735,736,737],{},"Find ",[388,738,716],{},[356,740,741,742],{},"Select ",[388,743,744],{},"AI Agent",[356,746,747],{},"Choose which AI agent (or use default)",[356,749,750],{},"AI will handle responses until reassigned",[377,752,754],{"id":753},"unassigning","Unassigning",[382,756,757,759,763,767],{},[356,758,710],{},[356,760,736,761],{},[388,762,716],{},[356,764,741,765],{},[388,766,518],{},[356,768,769],{},"Conversation returns to general queue",[300,771],{},[291,773,248],{"id":774},"tags",[377,776,778],{"id":777},"adding-tags","Adding Tags",[382,780,781,783,787,792,795],{},[356,782,710],{},[356,784,713,785],{},[388,786,248],{},[356,788,386,789],{},[388,790,791],{},"+ Add Tag",[356,793,794],{},"Select existing tag or create new",[356,796,797],{},"Tag is applied immediately",[377,799,801],{"id":800},"removing-tags","Removing Tags",[382,803,804,810],{},[356,805,546,806,809],{},[388,807,808],{},"X"," on any tag",[356,811,812],{},"Tag is removed immediately",[377,814,816],{"id":815},"creating-tags","Creating Tags",[382,818,819,823,826,832,835],{},[356,820,386,821],{},[388,822,791],{},[356,824,825],{},"Type a new tag name",[356,827,828,829],{},"Press Enter or click ",[388,830,831],{},"Create",[356,833,834],{},"Choose a color for the tag",[356,836,837],{},"Tag is created and applied",[377,839,841],{"id":840},"tag-colors","Tag Colors",[296,843,844],{},"Available colors: Red, Orange, Yellow, Green, Blue, Purple, Pink, Gray",[300,846],{},[291,848,850],{"id":849},"notes","Notes",[377,852,854],{"id":853},"adding-notes","Adding Notes",[296,856,857],{},"Notes are internal — contacts cannot see them:",[382,859,860,862,866,871,874],{},[356,861,710],{},[356,863,713,864],{},[388,865,850],{},[356,867,386,868],{},[388,869,870],{},"+ Add Note",[356,872,873],{},"Type your note",[356,875,386,876],{},[388,877,878],{},"Save",[377,880,882],{"id":881},"editing-notes","Editing Notes",[382,884,885,888,893,896],{},[356,886,887],{},"Find the note",[356,889,546,890],{},[388,891,892],{},"edit icon",[356,894,895],{},"Modify the text",[356,897,386,898],{},[388,899,878],{},[377,901,903],{"id":902},"deleting-notes","Deleting Notes",[382,905,906,908,913],{},[356,907,887],{},[356,909,546,910],{},[388,911,912],{},"delete icon",[356,914,915],{},"Confirm deletion",[300,917],{},[291,919,921],{"id":920},"conversation-actions","Conversation Actions",[377,923,925],{"id":924},"forward-message","Forward Message",[296,927,928],{},"Forward a message to another contact:",[382,930,931,934,940,943,946],{},[356,932,933],{},"Hover over a message",[356,935,386,936,939],{},[388,937,938],{},"Forward"," (arrow icon)",[356,941,942],{},"Select destination contact(s)",[356,944,945],{},"Add optional note",[356,947,386,948],{},[388,949,938],{},[377,951,953],{"id":952},"clear-conversation","Clear Conversation",[296,955,956],{},"Remove all messages from a conversation:",[382,958,959,965,969,972],{},[356,960,386,961,964],{},[388,962,963],{},"•••"," in conversation header",[356,966,741,967],{},[388,968,953],{},[356,970,971],{},"Confirm: \"This will delete all messages\"",[356,973,386,974],{},[388,975,976],{},"Clear",[978,979,981],"callout",{"color":980,"icon":150},"amber",[296,982,983],{},"Clearing is permanent and cannot be undone. The contact record remains.",[377,985,987],{"id":986},"close-conversation","Close Conversation",[296,989,990],{},"Mark a conversation as resolved:",[382,992,993,997,1001],{},[356,994,386,995,964],{},[388,996,963],{},[356,998,741,999],{},[388,1000,987],{},[356,1002,1003],{},"Conversation moves to Closed filter",[377,1005,1007],{"id":1006},"reopen-conversation","Reopen Conversation",[382,1009,1010,1013,1016],{},[356,1011,1012],{},"Filter to show Closed conversations",[356,1014,1015],{},"Open the conversation",[356,1017,386,1018,1021],{},[388,1019,1020],{},"Reopen"," or send a message",[377,1023,1025],{"id":1024},"archive-conversation","Archive Conversation",[296,1027,1028],{},"Remove from active view while preserving history:",[382,1030,1031,1035,1040],{},[356,1032,386,1033,964],{},[388,1034,963],{},[356,1036,741,1037],{},[388,1038,1039],{},"Archive",[356,1041,1042],{},"Conversation moves to Archived filter",[300,1044],{},[291,1046,1048],{"id":1047},"field-control-glossary","Field & Control Glossary",[377,1050,1052],{"id":1051},"conversation-list","Conversation List",[307,1054,1055,1065],{},[310,1056,1057],{},[313,1058,1059,1062],{},[316,1060,1061],{},"Element",[316,1063,1064],{},"Description",[323,1066,1067,1075,1083,1091,1098,1106],{},[313,1068,1069,1072],{},[328,1070,1071],{},"Channel Icon",[328,1073,1074],{},"Shows message source (WA/TG/IG/LI/Web)",[313,1076,1077,1080],{},[328,1078,1079],{},"Contact Name",[328,1081,1082],{},"Name or phone number",[313,1084,1085,1088],{},[328,1086,1087],{},"Preview",[328,1089,1090],{},"Last message truncated",[313,1092,1093,1095],{},[328,1094,435],{},[328,1096,1097],{},"Relative time of last activity",[313,1099,1100,1103],{},[328,1101,1102],{},"Unread Badge",[328,1104,1105],{},"Number of unread messages",[313,1107,1108,1111],{},[328,1109,1110],{},"Assignment Indicator",[328,1112,1113],{},"Shows who is handling",[377,1115,1117],{"id":1116},"message-composer","Message Composer",[307,1119,1120,1132],{},[310,1121,1122],{},[313,1123,1124,1127,1130],{},[316,1125,1126],{},"Control",[316,1128,1129],{},"Type",[316,1131,1064],{},[323,1133,1134,1144,1155,1165],{},[313,1135,1136,1139,1142],{},[328,1137,1138],{},"Message Input",[328,1140,1141],{},"Textarea",[328,1143,594],{},[313,1145,1146,1149,1152],{},[328,1147,1148],{},"Attachment",[328,1150,1151],{},"Button",[328,1153,1154],{},"Send media files",[313,1156,1157,1160,1162],{},[328,1158,1159],{},"Emoji",[328,1161,1151],{},[328,1163,1164],{},"Open emoji picker",[313,1166,1167,1169,1171],{},[328,1168,604],{},[328,1170,1151],{},[328,1172,1173],{},"Send the message",[377,1175,1177],{"id":1176},"right-panel","Right Panel",[307,1179,1180,1189],{},[310,1181,1182],{},[313,1183,1184,1187],{},[316,1185,1186],{},"Section",[316,1188,1064],{},[323,1190,1191,1199,1207,1214,1221,1228],{},[313,1192,1193,1196],{},[328,1194,1195],{},"Contact Info",[328,1197,1198],{},"Name, phone, email, channel",[313,1200,1201,1204],{},[328,1202,1203],{},"Assigned To",[328,1205,1206],{},"Current assignment (team/AI/none)",[313,1208,1209,1211],{},[328,1210,744],{},[328,1212,1213],{},"Which AI is assigned",[313,1215,1216,1218],{},[328,1217,248],{},[328,1219,1220],{},"Applied conversation tags",[313,1222,1223,1225],{},[328,1224,850],{},[328,1226,1227],{},"Internal notes",[313,1229,1230,1233],{},[328,1231,1232],{},"Contact Details",[328,1234,1235],{},"Custom fields, history",[300,1237],{},[291,1239,1241],{"id":1240},"statuses-badges","Statuses & Badges",[377,1243,1245],{"id":1244},"conversation-status","Conversation Status",[307,1247,1248,1261],{},[310,1249,1250],{},[313,1251,1252,1255,1258],{},[316,1253,1254],{},"Status",[316,1256,1257],{},"Indicator",[316,1259,1260],{},"Meaning",[323,1262,1263,1274,1285,1296],{},[313,1264,1265,1268,1271],{},[328,1266,1267],{},"Unread",[328,1269,1270],{},"Bold + badge",[328,1272,1273],{},"Has unread messages",[313,1275,1276,1279,1282],{},[328,1277,1278],{},"Read",[328,1280,1281],{},"Normal",[328,1283,1284],{},"All messages read",[313,1286,1287,1290,1293],{},[328,1288,1289],{},"Typing",[328,1291,1292],{},"Animated dots",[328,1294,1295],{},"Contact is typing",[313,1297,1298,1301,1304],{},[328,1299,1300],{},"Online",[328,1302,1303],{},"Green dot",[328,1305,1306],{},"Contact is active now",[377,1308,1310],{"id":1309},"message-status-outbound","Message Status (Outbound)",[307,1312,1313,1324],{},[310,1314,1315],{},[313,1316,1317,1319,1322],{},[316,1318,1254],{},[316,1320,1321],{},"Icon",[316,1323,1260],{},[323,1325,1326,1337,1348,1359,1369],{},[313,1327,1328,1331,1334],{},[328,1329,1330],{},"Pending",[328,1332,1333],{},"🕐 Clock",[328,1335,1336],{},"Message queued",[313,1338,1339,1342,1345],{},[328,1340,1341],{},"Sent",[328,1343,1344],{},"✓ Single check",[328,1346,1347],{},"Delivered to server",[313,1349,1350,1353,1356],{},[328,1351,1352],{},"Delivered",[328,1354,1355],{},"✓✓ Double check",[328,1357,1358],{},"Received by device",[313,1360,1361,1363,1366],{},[328,1362,1278],{},[328,1364,1365],{},"✓✓ Blue checks",[328,1367,1368],{},"Message was read",[313,1370,1371,1374,1377],{},[328,1372,1373],{},"Failed",[328,1375,1376],{},"❌ Red X",[328,1378,1379],{},"Delivery failed",[377,1381,1383],{"id":1382},"channel-indicators","Channel Indicators",[307,1385,1386,1398],{},[310,1387,1388],{},[313,1389,1390,1393,1395],{},[316,1391,1392],{},"Channel",[316,1394,1321],{},[316,1396,1397],{},"Color",[323,1399,1400,1411,1422,1433,1442],{},[313,1401,1402,1405,1408],{},[328,1403,1404],{},"WhatsApp",[328,1406,1407],{},"Message circle",[328,1409,1410],{},"Green",[313,1412,1413,1416,1419],{},[328,1414,1415],{},"Telegram",[328,1417,1418],{},"Paper plane",[328,1420,1421],{},"Blue",[313,1423,1424,1427,1430],{},[328,1425,1426],{},"Instagram",[328,1428,1429],{},"Instagram logo",[328,1431,1432],{},"Purple",[313,1434,1435,1437,1440],{},[328,1436,214],{},[328,1438,1439],{},"LinkedIn logo",[328,1441,1421],{},[313,1443,1444,1446,1449],{},[328,1445,182],{},[328,1447,1448],{},"Message square",[328,1450,1451],{},"Gray",[300,1453],{},[291,1455,1457],{"id":1456},"nested-screens","Nested Screens",[377,1459,1461],{"id":1460},"contact-details-panel","Contact Details Panel",[1463,1464,1469],"pre",{"className":1465,"code":1467,"language":1468},[1466],"language-text","┌─────────────────────────────────────────────────────────────────┐\n│ Contact Details                                             [X] │\n├─────────────────────────────────────────────────────────────────┤\n│                                                                  │\n│ 👤 Sara Hassan                                                  │\n│    +966 50 123 4567                                             │\n│    sara@email.com                                               │\n│                                                                  │\n│ Channel: WhatsApp                                               │\n│ Created: Jan 15, 2026                                           │\n│ Last Contact: Today, 10:32 AM                                   │\n│                                                                  │\n│ Custom Fields                                                    │\n│ ┌─────────────────────────────────────────────────────────────┐ │\n│ │ Company: Acme Corp                                          │ │\n│ │ VIP: Yes                                                    │ │\n│ └─────────────────────────────────────────────────────────────┘ │\n│                                                                  │\n│ [View Full Profile]  [Edit Contact]                              │\n└─────────────────────────────────────────────────────────────────┘\n","text",[334,1470,1467],{"__ignoreMap":1471},"",[377,1473,1475],{"id":1474},"forward-message-modal","Forward Message Modal",[1463,1477,1480],{"className":1478,"code":1479,"language":1468},[1466],"┌─────────────────────────────────────────────────────────────────┐\n│ Forward Message                                             [X] │\n├─────────────────────────────────────────────────────────────────┤\n│                                                                  │\n│ Select recipients:                                              │\n│ ┌─────────────────────────────────────────────────────────────┐ │\n│ │ 🔍 Search contacts...                                       │ │\n│ └─────────────────────────────────────────────────────────────┘ │\n│                                                                  │\n│ ☑ Ahmed Al-Qahtani — +966 50 234 5678                          │\n│ ☐ Noura Al-Rashid — +966 50 345 6789                           │\n│ ☐ Faisal Al-Otaibi — +966 50 456 7890                          │\n│                                                                  │\n│ Add note (optional):                                            │\n│ ┌─────────────────────────────────────────────────────────────┐ │\n│ │ FYI - see this message from Sara                            │ │\n│ └─────────────────────────────────────────────────────────────┘ │\n│                                                                  │\n│                              [Cancel]  [Forward]                 │\n└─────────────────────────────────────────────────────────────────┘\n",[334,1481,1479],{"__ignoreMap":1471},[300,1483],{},[291,1485,1487],{"id":1486},"how-it-connects","How It Connects",[307,1489,1490,1500],{},[310,1491,1492],{},[313,1493,1494,1497],{},[316,1495,1496],{},"Feature",[316,1498,1499],{},"Relationship",[323,1501,1502,1511,1520,1529,1538,1548,1557,1566],{},[313,1503,1504,1508],{},[328,1505,1506],{},[388,1507,201],{},[328,1509,1510],{},"Each channel's messages appear in inbox",[313,1512,1513,1517],{},[328,1514,1515],{},[388,1516,210],{},[328,1518,1519],{},"Conversations linked to contact records",[313,1521,1522,1526],{},[328,1523,1524],{},[388,1525,169],{},[328,1527,1528],{},"AI assignment triggers automated replies",[313,1530,1531,1535],{},[328,1532,1533],{},[388,1534,187],{},[328,1536,1537],{},"AI uses KB for response grounding",[313,1539,1540,1545],{},[328,1541,1542],{},[388,1543,1544],{},"Team",[328,1546,1547],{},"Team members appear in assignment options",[313,1549,1550,1554],{},[328,1551,1552],{},[388,1553,248],{},[328,1555,1556],{},"Tags created here available account-wide",[313,1558,1559,1563],{},[328,1560,1561],{},[388,1562,227],{},[328,1564,1565],{},"Booking confirmations sent via inbox",[313,1567,1568,1572],{},[328,1569,1570],{},[388,1571,173],{},[328,1573,1574],{},"Campaign replies appear in inbox",[300,1576],{},[291,1578,1580],{"id":1579},"limits-plan-behavior","Limits & Plan Behavior",[377,1582,1584],{"id":1583},"message-history","Message History",[307,1586,1587,1597],{},[310,1588,1589],{},[313,1590,1591,1594],{},[316,1592,1593],{},"Plan",[316,1595,1596],{},"History Retention",[323,1598,1599,1607,1615,1623],{},[313,1600,1601,1604],{},[328,1602,1603],{},"Starter",[328,1605,1606],{},"30 days",[313,1608,1609,1612],{},[328,1610,1611],{},"Pro",[328,1613,1614],{},"90 days",[313,1616,1617,1620],{},[328,1618,1619],{},"Business",[328,1621,1622],{},"1 year",[313,1624,1625,1628],{},[328,1626,1627],{},"Enterprise",[328,1629,1630],{},"Unlimited",[377,1632,1634],{"id":1633},"conversation-limits","Conversation Limits",[307,1636,1637,1650],{},[310,1638,1639],{},[313,1640,1641,1644,1646,1648],{},[316,1642,1643],{},"Aspect",[316,1645,1603],{},[316,1647,1611],{},[316,1649,1619],{},[323,1651,1652,1666,1680,1694],{},[313,1653,1654,1657,1660,1663],{},[328,1655,1656],{},"Active conversations",[328,1658,1659],{},"100",[328,1661,1662],{},"1,000",[328,1664,1665],{},"10,000",[313,1667,1668,1671,1674,1677],{},[328,1669,1670],{},"Team assignment",[328,1672,1673],{},"3 members",[328,1675,1676],{},"10 members",[328,1678,1679],{},"20 members",[313,1681,1682,1685,1688,1691],{},[328,1683,1684],{},"Tags per conversation",[328,1686,1687],{},"5",[328,1689,1690],{},"10",[328,1692,1693],{},"20",[313,1695,1696,1699,1701,1704],{},[328,1697,1698],{},"Notes per conversation",[328,1700,1690],{},[328,1702,1703],{},"50",[328,1705,1659],{},[300,1707],{},[291,1709,1711],{"id":1710},"troubleshooting","Troubleshooting",[377,1713,1715],{"id":1714},"messages-not-appearing","Messages Not Appearing",[296,1717,1718,1721],{},[388,1719,1720],{},"Symptoms:"," Sent messages don't show in inbox",[296,1723,1724],{},[388,1725,1726],{},"Solutions:",[382,1728,1729,1732,1735,1741],{},[356,1730,1731],{},"Check channel connection status",[356,1733,1734],{},"Refresh the page",[356,1736,1737,1738,1740],{},"Verify ",[334,1739,336],{}," permission",[356,1742,1743],{},"Check if conversation is archived",[377,1745,1747],{"id":1746},"cannot-send-messages","Cannot Send Messages",[296,1749,1750,1752],{},[388,1751,1720],{}," Send button doesn't work or shows error",[296,1754,1755],{},[388,1756,1726],{},[382,1758,1759,1762,1765,1768],{},[356,1760,1761],{},"Check channel is connected",[356,1763,1764],{},"Verify contact has valid phone/handle",[356,1766,1767],{},"Check message isn't too long (channel limits apply)",[356,1769,1770],{},"Try refreshing the page",[377,1772,1774],{"id":1773},"search-not-finding-messages","Search Not Finding Messages",[296,1776,1777,1779],{},[388,1778,1720],{}," Search returns no results for known content",[296,1781,1782],{},[388,1783,1726],{},[382,1785,1786,1789,1792,1795],{},[356,1787,1788],{},"Search is limited to recent history (plan-based)",[356,1790,1791],{},"Try different search terms",[356,1793,1794],{},"Check spelling",[356,1796,1797],{},"Use filters to narrow scope first",[377,1799,1801],{"id":1800},"assignment-not-saving","Assignment Not Saving",[296,1803,1804,1806],{},[388,1805,1720],{}," Assignment reverts or doesn't stick",[296,1808,1809],{},[388,1810,1726],{},[382,1812,1813,1818,1821,1824],{},[356,1814,1815,1816,1740],{},"Check ",[334,1817,368],{},[356,1819,1820],{},"Verify team member is active",[356,1822,1823],{},"Clear browser cache",[356,1825,1826],{},"Try a different browser",[377,1828,1830],{"id":1829},"media-wont-send","Media Won't Send",[296,1832,1833,1835],{},[388,1834,1720],{}," Attachment fails to upload or send",[296,1837,1838],{},[388,1839,1726],{},[382,1841,1842,1845,1848,1851,1854],{},[356,1843,1844],{},"Check file size limits",[356,1846,1847],{},"Verify file format is supported",[356,1849,1850],{},"Try a smaller file",[356,1852,1853],{},"Check internet connection",[356,1855,1856],{},"Some channels have media restrictions",[300,1858],{},[291,1860,1862],{"id":1861},"keyboard-shortcuts","Keyboard Shortcuts",[307,1864,1865,1875],{},[310,1866,1867],{},[313,1868,1869,1872],{},[316,1870,1871],{},"Shortcut",[316,1873,1874],{},"Action",[323,1876,1877,1886,1896,1905,1915,1929],{},[313,1878,1879,1883],{},[328,1880,1881],{},[334,1882,553],{},[328,1884,1885],{},"Focus search",[313,1887,1888,1893],{},[328,1889,1890],{},[334,1891,1892],{},"Cmd/Ctrl + Enter",[328,1894,1895],{},"Send message",[313,1897,1898,1902],{},[328,1899,1900],{},[334,1901,616],{},[328,1903,1904],{},"New line in message",[313,1906,1907,1912],{},[328,1908,1909],{},[334,1910,1911],{},"Esc",[328,1913,1914],{},"Close panels/modals",[313,1916,1917,1926],{},[328,1918,1919,1922,1923],{},[334,1920,1921],{},"↑"," / ",[334,1924,1925],{},"↓",[328,1927,1928],{},"Navigate conversation list",[313,1930,1931,1935],{},[328,1932,1933],{},[334,1934,600],{},[328,1936,1937],{},"Open selected conversation",[300,1939],{},[291,1941,1943],{"id":1942},"best-practices","Best Practices",[377,1945,1947],{"id":1946},"inbox-organization","Inbox Organization",[353,1949,1950,1953,1956,1959],{},[356,1951,1952],{},"Use tags consistently across your team",[356,1954,1955],{},"Close conversations when resolved",[356,1957,1958],{},"Archive old conversations regularly",[356,1960,1961],{},"Use notes for internal context",[377,1963,1965],{"id":1964},"response-quality","Response Quality",[353,1967,1968,1971,1974,1977],{},[356,1969,1970],{},"Respond within business hours",[356,1972,1973],{},"Use quick replies for common questions",[356,1975,1976],{},"Always verify contact information before sensitive info",[356,1978,1979],{},"Include team member name in sign-off if desired",[377,1981,1983],{"id":1982},"team-collaboration","Team Collaboration",[353,1985,1986,1989,1992,1995],{},[356,1987,1988],{},"Assign conversations promptly",[356,1990,1991],{},"Add notes when handing off",[356,1993,1994],{},"Use tags to indicate priority",[356,1996,1997],{},"Check unassigned queue regularly",[300,1999],{},[291,2001,2003],{"id":2002},"related-articles","Related Articles",[353,2005,2006,2012,2016,2021,2026],{},[356,2007,2008],{},[2009,2010,2011],"a",{"href":24},"Connect WhatsApp",[356,2013,2014],{},[2009,2015,169],{"href":69},[356,2017,2018],{},[2009,2019,2020],{"href":74},"AI Reply Settings",[356,2022,2023],{},[2009,2024,2025],{"href":19},"Team Members & Permissions",[356,2027,2028],{},[2009,2029,2030],{"href":224},"Messages API",{"title":1471,"searchDepth":2032,"depth":2033,"links":2034},1,2,[2035,2036,2037,2038,2045,2051,2056,2062,2067,2074,2079,2084,2088,2089,2093,2100,2101,2106],{"id":293,"depth":2033,"text":294},{"id":304,"depth":2033,"text":305},{"id":350,"depth":2033,"text":351},{"id":374,"depth":2033,"text":375,"children":2039},[2040,2042,2043,2044],{"id":379,"depth":2041,"text":380},3,{"id":406,"depth":2041,"text":407},{"id":451,"depth":2041,"text":452},{"id":540,"depth":2041,"text":541},{"id":577,"depth":2033,"text":578,"children":2046},[2047,2048,2049,2050],{"id":581,"depth":2041,"text":582},{"id":607,"depth":2041,"text":608},{"id":625,"depth":2041,"text":626},{"id":676,"depth":2041,"text":677},{"id":700,"depth":2033,"text":701,"children":2052},[2053,2054,2055],{"id":704,"depth":2041,"text":705},{"id":728,"depth":2041,"text":729},{"id":753,"depth":2041,"text":754},{"id":774,"depth":2033,"text":248,"children":2057},[2058,2059,2060,2061],{"id":777,"depth":2041,"text":778},{"id":800,"depth":2041,"text":801},{"id":815,"depth":2041,"text":816},{"id":840,"depth":2041,"text":841},{"id":849,"depth":2033,"text":850,"children":2063},[2064,2065,2066],{"id":853,"depth":2041,"text":854},{"id":881,"depth":2041,"text":882},{"id":902,"depth":2041,"text":903},{"id":920,"depth":2033,"text":921,"children":2068},[2069,2070,2071,2072,2073],{"id":924,"depth":2041,"text":925},{"id":952,"depth":2041,"text":953},{"id":986,"depth":2041,"text":987},{"id":1006,"depth":2041,"text":1007},{"id":1024,"depth":2041,"text":1025},{"id":1047,"depth":2033,"text":1048,"children":2075},[2076,2077,2078],{"id":1051,"depth":2041,"text":1052},{"id":1116,"depth":2041,"text":1117},{"id":1176,"depth":2041,"text":1177},{"id":1240,"depth":2033,"text":1241,"children":2080},[2081,2082,2083],{"id":1244,"depth":2041,"text":1245},{"id":1309,"depth":2041,"text":1310},{"id":1382,"depth":2041,"text":1383},{"id":1456,"depth":2033,"text":1457,"children":2085},[2086,2087],{"id":1460,"depth":2041,"text":1461},{"id":1474,"depth":2041,"text":1475},{"id":1486,"depth":2033,"text":1487},{"id":1579,"depth":2033,"text":1580,"children":2090},[2091,2092],{"id":1583,"depth":2041,"text":1584},{"id":1633,"depth":2041,"text":1634},{"id":1710,"depth":2033,"text":1711,"children":2094},[2095,2096,2097,2098,2099],{"id":1714,"depth":2041,"text":1715},{"id":1746,"depth":2041,"text":1747},{"id":1773,"depth":2041,"text":1774},{"id":1800,"depth":2041,"text":1801},{"id":1829,"depth":2041,"text":1830},{"id":1861,"depth":2033,"text":1862},{"id":1942,"depth":2033,"text":1943,"children":2102},[2103,2104,2105],{"id":1946,"depth":2041,"text":1947},{"id":1964,"depth":2041,"text":1965},{"id":1982,"depth":2041,"text":1983},{"id":2002,"depth":2033,"text":2003},"Complete guide to the SkyLight Chat inbox — filters, composer, assignments, tags, notes, media handling, forwarding, and conversation management.","md",null,{},{"icon":61},{"title":58,"description":2107},"1iiPP60s2xXI3PK9Cc-WLvi0jvf4fZSYNbiAValaPdo",[2115,2117],{"title":53,"path":54,"stem":55,"description":2116,"icon":56,"children":-1},"Connect LinkedIn for inbox messaging, invite and sequence outreach, sourcing, Recruiter jobs, and posts.",{"title":63,"path":64,"stem":65,"description":2118,"icon":66,"children":-1},"Build your AI's knowledge with text, voice recordings, documents, product catalogs, and website crawling — manage content segments for better answers.",1785928664608]