[{"data":1,"prerenderedAt":1679},["ShallowReactive",2],{"navigation-en":3,"page-en-/product-guide/bookings":280,"en-/product-guide/bookings-surround":1674},[4,102,129,156,252,273],{"title":5,"path":6,"stem":7,"children":8,"icon":11},"دليل المنتج","/product-guide","0.product-guide/01.index",[9,12,17,22,27,32,37,42,47,52,57,62,67,72,77,82,87,92,97],{"title":10,"path":6,"stem":7,"icon":11},"نظرة عامة","i-lucide-book-open",{"title":13,"path":14,"stem":15,"icon":16},"لوحة التحكم والتنقل","/product-guide/getting-started","0.product-guide/02.getting-started","i-lucide-layout-dashboard",{"title":18,"path":19,"stem":20,"icon":21},"أعضاء الفريق والصلاحيات","/product-guide/team-permissions","0.product-guide/03.team-permissions","i-lucide-users-2",{"title":23,"path":24,"stem":25,"icon":26},"ربط واتساب","/product-guide/whatsapp-connect","0.product-guide/04.whatsapp-connect","i-lucide-qr-code",{"title":28,"path":29,"stem":30,"icon":31},"إعدادات واتساب","/product-guide/whatsapp-settings","0.product-guide/05.whatsapp-settings","i-lucide-settings-2",{"title":33,"path":34,"stem":35,"icon":36},"جهات اتصال واتساب","/product-guide/whatsapp-contacts","0.product-guide/06.whatsapp-contacts","i-lucide-users",{"title":38,"path":39,"stem":40,"icon":41},"حملات واتساب","/product-guide/whatsapp-campaigns","0.product-guide/07.whatsapp-campaigns","i-lucide-megaphone",{"title":43,"path":44,"stem":45,"icon":46},"تيليجرام","/product-guide/telegram","0.product-guide/08.telegram","i-lucide-send",{"title":48,"path":49,"stem":50,"icon":51},"إنستغرام","/product-guide/instagram","0.product-guide/09.instagram","i-simple-icons-instagram",{"title":53,"path":54,"stem":55,"icon":56},"لينكدإن","/product-guide/linkedin","0.product-guide/10.linkedin","i-simple-icons-linkedin",{"title":58,"path":59,"stem":60,"icon":61},"صندوق الوارد الموحّد","/product-guide/inbox","0.product-guide/11.inbox","i-lucide-inbox",{"title":63,"path":64,"stem":65,"icon":66},"قاعدة المعرفة","/product-guide/knowledge-base","0.product-guide/12.knowledge-base","i-lucide-book-text",{"title":68,"path":69,"stem":70,"icon":71},"وكلاء الذكاء الاصطناعي","/product-guide/ai-agents","0.product-guide/13.ai-agents","i-lucide-bot",{"title":73,"path":74,"stem":75,"icon":76},"إعدادات الرد الآلي","/product-guide/ai-reply-settings","0.product-guide/14.ai-reply-settings","i-lucide-message-square-reply",{"title":78,"path":79,"stem":80,"icon":81},"الدردشة الحية","/product-guide/web-chat","0.product-guide/15.web-chat","i-lucide-message-circle",{"title":83,"path":84,"stem":85,"icon":86},"الحجوزات","/product-guide/bookings","0.product-guide/16.bookings","i-lucide-calendar",{"title":88,"path":89,"stem":90,"icon":91},"الطلبات","/product-guide/orders","0.product-guide/17.orders","i-lucide-package",{"title":93,"path":94,"stem":95,"icon":96},"تكامل سلة","/product-guide/salla","0.product-guide/18.salla","i-lucide-shopping-bag",{"title":98,"path":99,"stem":100,"icon":101},"الإعدادات","/product-guide/settings","0.product-guide/19.settings","i-lucide-settings",{"title":103,"path":104,"stem":105,"children":106,"icon":109},"Partner Guide","/partner-guide","1.partner-guide/0.index",[107,110,115,120,125],{"title":108,"path":104,"stem":105,"icon":109},"Overview","i-lucide-handshake",{"title":111,"path":112,"stem":113,"icon":114},"Partner Portal Overview","/partner-guide/overview","1.partner-guide/1.overview","i-lucide-building-2",{"title":116,"path":117,"stem":118,"icon":119},"Create & Manage Sub-Accounts","/partner-guide/accounts","1.partner-guide/2.accounts","i-lucide-users-round",{"title":121,"path":122,"stem":123,"icon":124},"Login as Client & Return","/partner-guide/login-as","1.partner-guide/3.login-as","i-lucide-log-in",{"title":126,"path":127,"stem":128,"icon":109},"Partner Plans & Referrals","/partner-guide/plans-referrals","1.partner-guide/4.plans-referrals",{"title":130,"path":131,"stem":132,"children":133,"icon":135},"Introduction","/getting-started","2.getting-started/1.index",[134,136,141,146,151],{"title":130,"path":131,"stem":132,"icon":135},"i-lucide-house",{"title":137,"path":138,"stem":139,"icon":140},"Authentication","/getting-started/authentication","2.getting-started/2.authentication","i-lucide-key-round",{"title":142,"path":143,"stem":144,"icon":145},"Rate Limits","/getting-started/rate-limits","2.getting-started/3.rate-limits","i-lucide-gauge",{"title":147,"path":148,"stem":149,"icon":150},"Error Handling","/getting-started/errors","2.getting-started/4.errors","i-lucide-triangle-alert",{"title":152,"path":153,"stem":154,"icon":155},"Country IDs","/getting-started/country-ids","2.getting-started/5.country-ids","i-lucide-globe",{"title":157,"path":158,"stem":159,"children":160,"icon":162},"API Reference","/rest-api","3.rest-api/1.index",[161,163,168,172,176,181,186,190,195,200,205,209,213,217,222,226,230,234,239,243,247],{"title":157,"path":158,"stem":159,"icon":162},"i-lucide-code-2",{"title":164,"path":165,"stem":166,"icon":167},"Lists & Segments","/rest-api/lists","3.rest-api/10.lists","i-lucide-list",{"title":169,"path":170,"stem":171,"icon":71},"AI Agents","/rest-api/ai-agents","3.rest-api/11.ai-agents",{"title":173,"path":174,"stem":175,"icon":46},"Campaigns","/rest-api/campaigns","3.rest-api/12.campaigns",{"title":177,"path":178,"stem":179,"icon":180},"Support Tickets","/rest-api/tickets","3.rest-api/13.tickets","i-lucide-ticket",{"title":182,"path":183,"stem":184,"icon":185},"Web Chat","/rest-api/web-chat","3.rest-api/14.web-chat","i-lucide-message-square",{"title":187,"path":188,"stem":189,"icon":11},"Knowledge Base","/rest-api/knowledge-base","3.rest-api/15.knowledge-base",{"title":191,"path":192,"stem":193,"icon":194},"Voice","/rest-api/voice","3.rest-api/16.voice","i-lucide-mic",{"title":196,"path":197,"stem":198,"icon":199},"Media","/rest-api/media","3.rest-api/17.media","i-lucide-image",{"title":201,"path":202,"stem":203,"icon":204},"Channels","/rest-api/channels","3.rest-api/18.channels","i-lucide-plug",{"title":206,"path":207,"stem":208,"icon":109},"Partners","/rest-api/partners","3.rest-api/19.partners",{"title":210,"path":211,"stem":212,"icon":36},"Contacts","/rest-api/contacts","3.rest-api/2.contacts",{"title":214,"path":215,"stem":216,"icon":56},"LinkedIn","/rest-api/linkedin","3.rest-api/20.linkedin",{"title":218,"path":219,"stem":220,"icon":221},"Chat Completions (LLM)","/rest-api/chat-completions","3.rest-api/21.chat-completions","i-lucide-sparkles",{"title":223,"path":224,"stem":225,"icon":81},"Messages","/rest-api/messages","3.rest-api/3.messages",{"title":227,"path":228,"stem":229,"icon":86},"Bookings","/rest-api/bookings","3.rest-api/4.bookings",{"title":231,"path":232,"stem":233,"icon":96},"Orders","/rest-api/orders","3.rest-api/5.orders",{"title":235,"path":236,"stem":237,"icon":238},"Webhooks API","/rest-api/webhooks-api","3.rest-api/6.webhooks-api","i-lucide-webhook",{"title":240,"path":241,"stem":242,"icon":114},"Account","/rest-api/account","3.rest-api/7.account",{"title":244,"path":245,"stem":246,"icon":21},"Team Members","/rest-api/team","3.rest-api/8.team",{"title":248,"path":249,"stem":250,"icon":251},"Tags","/rest-api/tags","3.rest-api/9.tags","i-lucide-tag",{"title":253,"path":254,"stem":255,"children":256,"icon":258},"Webhooks Overview","/webhooks","4.webhooks/1.index",[257,259,263,268],{"title":253,"path":254,"stem":255,"icon":258},"i-lucide-zap",{"title":260,"path":261,"stem":262,"icon":167},"Events & Payloads","/webhooks/events","4.webhooks/2.events",{"title":264,"path":265,"stem":266,"icon":267},"Signature Verification","/webhooks/security","4.webhooks/3.security","i-lucide-shield-check",{"title":269,"path":270,"stem":271,"icon":272},"Delivery & Retries","/webhooks/delivery","4.webhooks/4.delivery","i-lucide-refresh-cw",{"title":274,"path":275,"stem":276,"children":277,"icon":279},"Changelog","/changelog","5.changelog/1.index",[278],{"title":274,"path":275,"stem":276,"icon":279},"i-lucide-history",{"id":281,"title":83,"body":282,"description":1667,"extension":1668,"links":1669,"meta":1670,"navigation":1671,"path":84,"seo":1672,"stem":85,"__hash__":1673},"docs_en/0.product-guide/16.bookings.md",{"type":283,"value":284,"toc":1637},"minimark",[285,289,293,296,301,304,351,353,357,409,411,415,442,444,448,453,456,521,526,581,584,588,591,650,653,657,660,712,715,719,722,767,770,774,825,836,840,894,897,901,908,922,924,928,1028,1030,1034,1103,1105,1109,1113,1166,1170,1241,1245,1297,1301,1343,1345,1349,1443,1445,1449,1520,1522,1526,1609,1611,1615],[286,287,227],"h1",{"id":288},"bookings",[290,291,292],"p",{},"Let customers schedule appointments directly through your messaging channels. SkyLight Chat Bookings supports multiple booking types, resource management, custom schedules, and full lifecycle tracking.",[294,295],"hr",{},[297,298,300],"h2",{"id":299},"purpose","Purpose",[290,302,303],{},"The Bookings module enables service-based businesses to:",[305,306,307,315,321,327,333,339,345],"ul",{},[308,309,310,314],"li",{},[311,312,313],"strong",{},"Accept appointments"," — customers book via WhatsApp, web chat, or your AI agent.",[308,316,317,320],{},[311,318,319],{},"Define booking types"," — consultations, services, classes, etc., each with its own duration.",[308,322,323,326],{},[311,324,325],{},"Assign resources"," — staff members, rooms, equipment.",[308,328,329,332],{},[311,330,331],{},"Set availability"," — working hours, lunch breaks, holidays.",[308,334,335,338],{},[311,336,337],{},"Block dates"," — vacations, maintenance, special closures.",[308,340,341,344],{},[311,342,343],{},"Track status"," — pending, confirmed, cancelled, completed.",[308,346,347,350],{},[311,348,349],{},"Automate reminders"," — send WhatsApp notifications before appointments.",[294,352],{},[297,354,356],{"id":355},"who-can-access","Who can access",[358,359,360,373],"table",{},[361,362,363],"thead",{},[364,365,366,370],"tr",{},[367,368,369],"th",{},"Role",[367,371,372],{},"Permissions",[374,375,376,385,393,401],"tbody",{},[364,377,378,382],{},[379,380,381],"td",{},"Owner",[379,383,384],{},"Full access — configure types, resources, schedules, view/manage all bookings",[364,386,387,390],{},[379,388,389],{},"Admin",[379,391,392],{},"Full access",[364,394,395,398],{},[379,396,397],{},"Member",[379,399,400],{},"View and manage bookings; cannot edit types, resources, or schedules",[364,402,403,406],{},[379,404,405],{},"Viewer",[379,407,408],{},"Read-only",[294,410],{},[297,412,414],{"id":413},"prerequisites","Prerequisites",[416,417,418,424,430,436],"ol",{},[308,419,420,423],{},[311,421,422],{},"Booking types configured"," — at least one type must exist before accepting bookings.",[308,425,426,429],{},[311,427,428],{},"Resources assigned"," (optional) — required if bookings need specific staff or rooms.",[308,431,432,435],{},[311,433,434],{},"Schedules defined"," — default or resource-specific availability.",[308,437,438,441],{},[311,439,440],{},"WhatsApp connected"," (for reminders) — enables automated appointment notifications.",[294,443],{},[297,445,447],{"id":446},"full-walkthrough","Full walkthrough",[449,450,452],"h3",{"id":451},"creating-a-booking-type","Creating a booking type",[290,454,455],{},"Booking types define the services you offer.",[416,457,458,465,471,516],{},[308,459,460,461,464],{},"Go to ",[311,462,463],{},"Bookings → Booking Types",".",[308,466,467,468,464],{},"Click ",[311,469,470],{},"+ Create Type",[308,472,473,474],{},"Fill in:\n",[305,475,476,486,492,498,504,510],{},[308,477,478,481,482,464],{},[311,479,480],{},"Name"," (required) — e.g., ",[483,484,485],"em",{},"30-Minute Consultation",[308,487,488,491],{},[311,489,490],{},"Duration"," (required) — in minutes (e.g., 30, 60, 90).",[308,493,494,497],{},[311,495,496],{},"Description"," — details shown to customers.",[308,499,500,503],{},[311,501,502],{},"Price"," (optional) — display price; does not process payment.",[308,505,506,509],{},[311,507,508],{},"Buffer time"," — minutes between appointments for breaks.",[308,511,512,515],{},[311,513,514],{},"Max bookings per slot"," — 1 for one-on-one, higher for group sessions.",[308,517,467,518,464],{},[311,519,520],{},"Save",[522,523,525],"h4",{"id":524},"booking-type-modes","Booking type modes",[358,527,528,540],{},[361,529,530],{},[364,531,532,535,538],{},[367,533,534],{},"Mode",[367,536,537],{},"Use case",[367,539,496],{},[374,541,542,555,568],{},[364,543,544,549,552],{},[379,545,546],{},[311,547,548],{},"Schedule-based",[379,550,551],{},"Consultations, meetings",[379,553,554],{},"Follows working-hour schedules",[364,556,557,562,565],{},[379,558,559],{},[311,560,561],{},"Resource-based",[379,563,564],{},"Staff appointments",[379,566,567],{},"Availability tied to specific resources",[364,569,570,575,578],{},[379,571,572],{},[311,573,574],{},"Capacity-based",[379,576,577],{},"Classes, events",[379,579,580],{},"Multiple attendees per time slot",[290,582,583],{},"Set the mode when creating the type; it determines how availability is calculated.",[449,585,587],{"id":586},"managing-resources","Managing resources",[290,589,590],{},"Resources are the people, rooms, or equipment required for a booking.",[416,592,593,598,603,646],{},[308,594,460,595,464],{},[311,596,597],{},"Bookings → Resources",[308,599,467,600,464],{},[311,601,602],{},"+ Add Resource",[308,604,473,605],{},[305,606,607,618,634,640],{},[308,608,609,481,611,614,615,464],{},[311,610,480],{},[483,612,613],{},"Dr. Ahmed",", ",[483,616,617],{},"Meeting Room A",[308,619,620,623,624,614,628,614,631,464],{},[311,621,622],{},"Type"," — ",[625,626,627],"code",{},"staff",[625,629,630],{},"room",[625,632,633],{},"equipment",[308,635,636,639],{},[311,637,638],{},"Assigned Booking Types"," — which types this resource serves.",[308,641,642,645],{},[311,643,644],{},"Schedule"," — select a custom schedule or use the default.",[308,647,467,648,464],{},[311,649,520],{},[290,651,652],{},"Customers can choose a resource when booking (if enabled), or the system auto-assigns based on availability.",[449,654,656],{"id":655},"configuring-schedules","Configuring schedules",[290,658,659],{},"Schedules define when bookings can be made.",[416,661,662,667,672,682,708],{},[308,663,460,664,464],{},[311,665,666],{},"Bookings → Schedules",[308,668,467,669,464],{},[311,670,671],{},"+ Create Schedule",[308,673,674,675,614,678,681],{},"Name the schedule (e.g., ",[483,676,677],{},"Standard Hours",[483,679,680],{},"Weekend Only",").",[308,683,684,685],{},"Set working hours for each day:\n",[305,686,687,696,702],{},[308,688,689,692,693,464],{},[311,690,691],{},"Start time"," and ",[311,694,695],{},"End time",[308,697,698,701],{},[311,699,700],{},"Breaks"," — e.g., 12:00–13:00 for lunch.",[308,703,704,707],{},[311,705,706],{},"Closed"," — toggle off for non-working days.",[308,709,467,710,464],{},[311,711,520],{},[290,713,714],{},"Assign schedules to resources or set a default schedule for all bookings.",[449,716,718],{"id":717},"blocking-dates","Blocking dates",[290,720,721],{},"Block dates to prevent bookings during holidays or closures.",[416,723,724,729,734,763],{},[308,725,460,726,464],{},[311,727,728],{},"Bookings → Blocked Dates",[308,730,467,731,464],{},[311,732,733],{},"+ Block Dates",[308,735,736,737],{},"Select:\n",[305,738,739,745,757],{},[308,740,741,744],{},[311,742,743],{},"Date range"," — single day or multiple days.",[308,746,747,750,751,614,754,464],{},[311,748,749],{},"Reason"," — e.g., ",[483,752,753],{},"National Holiday",[483,755,756],{},"Team Retreat",[308,758,759,762],{},[311,760,761],{},"Apply to"," — all resources or specific resources.",[308,764,467,765,464],{},[311,766,520],{},[290,768,769],{},"Blocked dates override regular schedules.",[449,771,773],{"id":772},"creating-a-booking-manually","Creating a booking manually",[416,775,776,781,786,820],{},[308,777,460,778,780],{},[311,779,227],{}," (main list).",[308,782,467,783,464],{},[311,784,785],{},"+ Create Booking",[308,787,736,788],{},[305,789,790,796,802,808,814],{},[308,791,792,795],{},[311,793,794],{},"Contact"," (required) — search or add new.",[308,797,798,801],{},[311,799,800],{},"Booking Type"," (required).",[308,803,804,807],{},[311,805,806],{},"Resource"," (if applicable).",[308,809,810,813],{},[311,811,812],{},"Date and Time"," — available slots shown based on schedule.",[308,815,816,819],{},[311,817,818],{},"Notes"," — internal notes.",[308,821,467,822,464],{},[311,823,824],{},"Create",[290,826,827,828,831,832,835],{},"The booking appears with ",[311,829,830],{},"Pending"," or ",[311,833,834],{},"Confirmed"," status based on your settings.",[449,837,839],{"id":838},"managing-booking-statuses","Managing booking statuses",[358,841,842,852],{},[361,843,844],{},[364,845,846,849],{},[367,847,848],{},"Action",[367,850,851],{},"Result",[374,853,854,864,874,884],{},[364,855,856,861],{},[379,857,858],{},[311,859,860],{},"Confirm",[379,862,863],{},"Moves booking to Confirmed status",[364,865,866,871],{},[379,867,868],{},[311,869,870],{},"Reschedule",[379,872,873],{},"Opens date/time picker to change slot",[364,875,876,881],{},[379,877,878],{},[311,879,880],{},"Cancel",[379,882,883],{},"Moves booking to Cancelled status",[364,885,886,891],{},[379,887,888],{},[311,889,890],{},"Complete",[379,892,893],{},"Marks the appointment as finished",[290,895,896],{},"Open a booking and use the action buttons in the detail view.",[449,898,900],{"id":899},"viewing-the-calendar","Viewing the calendar",[290,902,903,904,907],{},"Toggle to ",[311,905,906],{},"Calendar View"," for a visual overview:",[305,909,910,913,916,919],{},[308,911,912],{},"Day, week, or month views.",[308,914,915],{},"Color-coded by status or resource.",[308,917,918],{},"Click a time slot to create a booking.",[308,920,921],{},"Drag-and-drop to reschedule.",[294,923],{},[297,925,927],{"id":926},"field-glossary","Field glossary",[358,929,930,939],{},[361,931,932],{},[364,933,934,937],{},[367,935,936],{},"Field",[367,938,496],{},[374,940,941,949,956,963,970,978,986,1005,1012,1020],{},[364,942,943,946],{},[379,944,945],{},"Booking ID",[379,947,948],{},"Unique identifier",[364,950,951,953],{},[379,952,794],{},[379,954,955],{},"Associated customer",[364,957,958,960],{},[379,959,800],{},[379,961,962],{},"Service being booked",[364,964,965,967],{},[379,966,806],{},[379,968,969],{},"Assigned staff, room, or equipment",[364,971,972,975],{},[379,973,974],{},"Starts At",[379,976,977],{},"Appointment start time (ISO 8601)",[364,979,980,983],{},[379,981,982],{},"Ends At",[379,984,985],{},"Appointment end time (ISO 8601)",[364,987,988,991],{},[379,989,990],{},"Status",[379,992,993,614,996,614,999,614,1002],{},[625,994,995],{},"pending",[625,997,998],{},"confirmed",[625,1000,1001],{},"cancelled",[625,1003,1004],{},"completed",[364,1006,1007,1009],{},[379,1008,818],{},[379,1010,1011],{},"Internal notes",[364,1013,1014,1017],{},[379,1015,1016],{},"Created At",[379,1018,1019],{},"When the booking was made",[364,1021,1022,1025],{},[379,1023,1024],{},"Updated At",[379,1026,1027],{},"Last modification timestamp",[294,1029],{},[297,1031,1033],{"id":1032},"statuses-and-badges","Statuses and badges",[358,1035,1036,1048],{},[361,1037,1038],{},[364,1039,1040,1042,1045],{},[367,1041,990],{},[367,1043,1044],{},"Badge color",[367,1046,1047],{},"Meaning",[374,1049,1050,1060,1070,1081,1092],{},[364,1051,1052,1054,1057],{},[379,1053,830],{},[379,1055,1056],{},"Yellow",[379,1058,1059],{},"Awaiting confirmation",[364,1061,1062,1064,1067],{},[379,1063,834],{},[379,1065,1066],{},"Green",[379,1068,1069],{},"Appointment confirmed",[364,1071,1072,1075,1078],{},[379,1073,1074],{},"Cancelled",[379,1076,1077],{},"Red",[379,1079,1080],{},"Appointment cancelled",[364,1082,1083,1086,1089],{},[379,1084,1085],{},"Completed",[379,1087,1088],{},"Blue",[379,1090,1091],{},"Appointment finished",[364,1093,1094,1097,1100],{},[379,1095,1096],{},"No-Show",[379,1098,1099],{},"Gray",[379,1101,1102],{},"Customer did not attend",[294,1104],{},[297,1106,1108],{"id":1107},"nested-screens","Nested screens",[449,1110,1112],{"id":1111},"booking-detail-modal","Booking detail modal",[358,1114,1115,1125],{},[361,1116,1117],{},[364,1118,1119,1122],{},[367,1120,1121],{},"Section",[367,1123,1124],{},"Contents",[374,1126,1127,1135,1143,1150,1158],{},[364,1128,1129,1132],{},[379,1130,1131],{},"Header",[379,1133,1134],{},"Contact name, booking type, status badge",[364,1136,1137,1140],{},[379,1138,1139],{},"Details",[379,1141,1142],{},"Date, time, duration, resource",[364,1144,1145,1147],{},[379,1146,818],{},[379,1148,1149],{},"Internal notes (editable)",[364,1151,1152,1155],{},[379,1153,1154],{},"Activity",[379,1156,1157],{},"Timeline of status changes",[364,1159,1160,1163],{},[379,1161,1162],{},"Actions",[379,1164,1165],{},"Confirm, Reschedule, Cancel, Complete buttons",[449,1167,1169],{"id":1168},"booking-type-editor","Booking type editor",[358,1171,1172,1180],{},[361,1173,1174],{},[364,1175,1176,1178],{},[367,1177,936],{},[367,1179,496],{},[374,1181,1182,1189,1196,1203,1210,1218,1226,1233],{},[364,1183,1184,1186],{},[379,1185,480],{},[379,1187,1188],{},"Type display name",[364,1190,1191,1193],{},[379,1192,490],{},[379,1194,1195],{},"Length in minutes",[364,1197,1198,1200],{},[379,1199,496],{},[379,1201,1202],{},"Customer-facing description",[364,1204,1205,1207],{},[379,1206,502],{},[379,1208,1209],{},"Optional display price",[364,1211,1212,1215],{},[379,1213,1214],{},"Buffer",[379,1216,1217],{},"Minutes between appointments",[364,1219,1220,1223],{},[379,1221,1222],{},"Max per slot",[379,1224,1225],{},"Capacity (1 = one-on-one)",[364,1227,1228,1230],{},[379,1229,534],{},[379,1231,1232],{},"Schedule-based, Resource-based, or Capacity-based",[364,1234,1235,1238],{},[379,1236,1237],{},"Active",[379,1239,1240],{},"Toggle to enable/disable",[449,1242,1244],{"id":1243},"resource-editor","Resource editor",[358,1246,1247,1255],{},[361,1248,1249],{},[364,1250,1251,1253],{},[367,1252,936],{},[367,1254,496],{},[374,1256,1257,1264,1276,1284,1291],{},[364,1258,1259,1261],{},[379,1260,480],{},[379,1262,1263],{},"Resource display name",[364,1265,1266,1268],{},[379,1267,622],{},[379,1269,1270,614,1272,614,1274],{},[625,1271,627],{},[625,1273,630],{},[625,1275,633],{},[364,1277,1278,1281],{},[379,1279,1280],{},"Booking Types",[379,1282,1283],{},"Assigned service types",[364,1285,1286,1288],{},[379,1287,644],{},[379,1289,1290],{},"Associated availability schedule",[364,1292,1293,1295],{},[379,1294,1237],{},[379,1296,1240],{},[449,1298,1300],{"id":1299},"schedule-editor","Schedule editor",[358,1302,1303,1311],{},[361,1304,1305],{},[364,1306,1307,1309],{},[367,1308,936],{},[367,1310,496],{},[374,1312,1313,1320,1328,1335],{},[364,1314,1315,1317],{},[379,1316,480],{},[379,1318,1319],{},"Schedule display name",[364,1321,1322,1325],{},[379,1323,1324],{},"Days",[379,1326,1327],{},"Working hours per day",[364,1329,1330,1332],{},[379,1331,700],{},[379,1333,1334],{},"Break periods (lunch, etc.)",[364,1336,1337,1340],{},[379,1338,1339],{},"Timezone",[379,1341,1342],{},"Schedule timezone",[294,1344],{},[297,1346,1348],{"id":1347},"connections-to-other-areas","Connections to other areas",[358,1350,1351,1361],{},[361,1352,1353],{},[364,1354,1355,1358],{},[367,1356,1357],{},"Feature",[367,1359,1360],{},"How it connects",[374,1362,1363,1373,1382,1391,1401,1410,1433],{},[364,1364,1365,1370],{},[379,1366,1367],{},[1368,1369,210],"a",{"href":34},[379,1371,1372],{},"Bookings link to contact records",[364,1374,1375,1379],{},[379,1376,1377],{},[1368,1378,169],{"href":69},[379,1380,1381],{},"Agents can check availability and create bookings",[364,1383,1384,1388],{},[379,1385,1386],{},[1368,1387,231],{"href":89},[379,1389,1390],{},"Bookings can be associated with service orders",[364,1392,1393,1398],{},[379,1394,1395],{},[1368,1396,1397],{"href":39},"WhatsApp",[379,1399,1400],{},"Send appointment reminders via WhatsApp",[364,1402,1403,1407],{},[379,1404,1405],{},[1368,1406,182],{"href":79},[379,1408,1409],{},"Visitors can book through the chat widget",[364,1411,1412,1418],{},[379,1413,1414],{},[1368,1415,1417],{"href":1416},"/product-guide/settings#webhooks","Webhooks",[379,1419,1420,614,1423,614,1426,614,1429,1432],{},[625,1421,1422],{},"booking.created",[625,1424,1425],{},"booking.updated",[625,1427,1428],{},"booking.cancelled",[625,1430,1431],{},"booking.completed"," events",[364,1434,1435,1440],{},[379,1436,1437],{},[1368,1438,1439],{"href":228},"Bookings API",[379,1441,1442],{},"Create and manage bookings programmatically",[294,1444],{},[297,1446,1448],{"id":1447},"limits-and-plan-behavior","Limits and plan behavior",[358,1450,1451,1467],{},[361,1452,1453],{},[364,1454,1455,1458,1461,1464],{},[367,1456,1457],{},"Plan",[367,1459,1460],{},"Booking types",[367,1462,1463],{},"Resources",[367,1465,1466],{},"Bookings/month",[374,1468,1469,1482,1495,1508],{},[364,1470,1471,1474,1477,1479],{},[379,1472,1473],{},"Starter",[379,1475,1476],{},"2",[379,1478,1476],{},[379,1480,1481],{},"50",[364,1483,1484,1487,1490,1492],{},[379,1485,1486],{},"Pro",[379,1488,1489],{},"10",[379,1491,1489],{},[379,1493,1494],{},"500",[364,1496,1497,1500,1503,1505],{},[379,1498,1499],{},"Business",[379,1501,1502],{},"25",[379,1504,1502],{},[379,1506,1507],{},"2,000",[364,1509,1510,1513,1516,1518],{},[379,1511,1512],{},"Enterprise",[379,1514,1515],{},"Unlimited",[379,1517,1515],{},[379,1519,1515],{},[294,1521],{},[297,1523,1525],{"id":1524},"troubleshooting","Troubleshooting",[358,1527,1528,1541],{},[361,1529,1530],{},[364,1531,1532,1535,1538],{},[367,1533,1534],{},"Issue",[367,1536,1537],{},"Cause",[367,1539,1540],{},"Solution",[374,1542,1543,1554,1565,1576,1587,1598],{},[364,1544,1545,1548,1551],{},[379,1546,1547],{},"No available slots shown",[379,1549,1550],{},"Schedule not configured or blocked",[379,1552,1553],{},"Check schedules and blocked dates",[364,1555,1556,1559,1562],{},[379,1557,1558],{},"Booking created but no confirmation sent",[379,1560,1561],{},"WhatsApp not connected",[379,1563,1564],{},"Connect WhatsApp; check reminder settings",[364,1566,1567,1570,1573],{},[379,1568,1569],{},"Resource always shows unavailable",[379,1571,1572],{},"Resource schedule conflicts or disabled",[379,1574,1575],{},"Review resource's assigned schedule",[364,1577,1578,1581,1584],{},[379,1579,1580],{},"Cannot delete booking type",[379,1582,1583],{},"Active bookings exist",[379,1585,1586],{},"Cancel or complete all bookings first",[364,1588,1589,1592,1595],{},[379,1590,1591],{},"Double-booking occurred",[379,1593,1594],{},"Capacity set > 1 unintentionally",[379,1596,1597],{},"Edit booking type and set Max per slot = 1",[364,1599,1600,1603,1606],{},[379,1601,1602],{},"Calendar not displaying correctly",[379,1604,1605],{},"Browser timezone mismatch",[379,1607,1608],{},"Verify account timezone in Settings",[294,1610],{},[297,1612,1614],{"id":1613},"related-articles","Related articles",[305,1616,1617,1622,1627,1632],{},[308,1618,1619,1621],{},[1368,1620,210],{"href":34}," — customer records linked to bookings",[308,1623,1624,1626],{},[1368,1625,169],{"href":69}," — automate booking through conversation",[308,1628,1629,1631],{},[1368,1630,231],{"href":89}," — link bookings to service orders",[308,1633,1634,1636],{},[1368,1635,1439],{"href":228}," — programmatic booking management",{"title":1638,"searchDepth":1639,"depth":1640,"links":1641},"",1,2,[1642,1643,1644,1645,1655,1656,1657,1663,1664,1665,1666],{"id":299,"depth":1640,"text":300},{"id":355,"depth":1640,"text":356},{"id":413,"depth":1640,"text":414},{"id":446,"depth":1640,"text":447,"children":1646},[1647,1649,1650,1651,1652,1653,1654],{"id":451,"depth":1648,"text":452},3,{"id":586,"depth":1648,"text":587},{"id":655,"depth":1648,"text":656},{"id":717,"depth":1648,"text":718},{"id":772,"depth":1648,"text":773},{"id":838,"depth":1648,"text":839},{"id":899,"depth":1648,"text":900},{"id":926,"depth":1640,"text":927},{"id":1032,"depth":1640,"text":1033},{"id":1107,"depth":1640,"text":1108,"children":1658},[1659,1660,1661,1662],{"id":1111,"depth":1648,"text":1112},{"id":1168,"depth":1648,"text":1169},{"id":1243,"depth":1648,"text":1244},{"id":1299,"depth":1648,"text":1300},{"id":1347,"depth":1640,"text":1348},{"id":1447,"depth":1640,"text":1448},{"id":1524,"depth":1640,"text":1525},{"id":1613,"depth":1640,"text":1614},"Configure booking types, manage resources and schedules, block dates, and handle appointment statuses in SkyLight Chat.","md",null,{},{"icon":86},{"title":83,"description":1667},"Vf1J8cO_aMjO8jo7-PEE8WSD-PIzX89BYbc6ToNxA50",[1675,1677],{"title":78,"path":79,"stem":80,"description":1676,"icon":81,"children":-1},"Configure, embed, and manage the SkyLight Chat web widget for live chat on your website, including AI handoff, analytics, and session management.",{"title":88,"path":89,"stem":90,"description":1678,"icon":91,"children":-1},"Create, view, and manage customer orders with line items, status tracking, cancellation, and fulfillment workflows in SkyLight Chat.",1785928662236]