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Reply Settings",[291,292,294],"h2",{"id":293},"purpose","Purpose",[296,297,298],"p",{},"AI Reply Settings control when and how your AI Agents respond to incoming messages. You can enable AI globally or per-channel, override settings for individual contacts, and configure handoff conditions for seamless human takeover.",[300,301],"hr",{},[291,303,305],{"id":304},"who-can-access","Who Can Access",[307,308,309,322],"table",{},[310,311,312],"thead",{},[313,314,315,319],"tr",{},[316,317,318],"th",{},"Requirement",[316,320,321],{},"Details",[323,324,325,338,348],"tbody",{},[313,326,327,331],{},[328,329,330],"td",{},"Permission",[328,332,333,337],{},[334,335,336],"code",{},"manage_ai_writer"," for global settings",[313,339,340,342],{},[328,341,330],{},[328,343,344,347],{},[334,345,346],{},"manage_chat"," for per-contact overrides",[313,349,350,353],{},[328,351,352],{},"Plan",[328,354,355],{},"Pro or higher with AI features",[300,357],{},[291,359,361],{"id":360},"prerequisites","Prerequisites",[363,364,365,369,372,377],"ul",{},[366,367,368],"li",{},"Pro plan or higher with AI features",[366,370,371],{},"At least one AI Agent configured",[366,373,374,376],{},[334,375,336],{}," permission for global settings",[366,378,379,380,382],{},"For per-contact: ",[334,381,346],{}," permission",[300,384],{},[291,386,388],{"id":387},"full-walkthrough","Full Walkthrough",[390,391,393],"h3",{"id":392},"enabling-global-ai-auto-reply","Enabling Global AI Auto-Reply",[395,396,397,408,415,421,424],"ol",{},[366,398,399,400,404,405],{},"Navigate to ",[401,402,403],"strong",{},"AI Assistant"," → ",[401,406,407],{},"AI Settings",[366,409,410,411,414],{},"Find ",[401,412,413],{},"AI Auto-Reply"," toggle",[366,416,417,418],{},"Switch to ",[401,419,420],{},"ON",[366,422,423],{},"All channels will use AI auto-reply by default",[366,425,426,427],{},"Select a ",[401,428,429],{},"Default AI Agent",[390,431,433],{"id":432},"configuring-per-channel-ai","Configuring Per-Channel AI",[296,435,436],{},"Each connected channel can have its own AI settings:",[395,438,439,446],{},[366,440,441,442,445],{},"Find the ",[401,443,444],{},"Channel-Specific Settings"," section",[366,447,448,449],{},"For each channel:\n",[363,450,451,460,467],{},[366,452,453,454,456,457],{},"Toggle AI ",[401,455,420],{}," or ",[401,458,459],{},"OFF",[366,461,462,463,466],{},"Select which ",[401,464,465],{},"Agent"," to use",[366,468,469],{},"Override the global default if needed",[296,471,472],{},[401,473,474],{},"Example configuration:",[307,476,477,489],{},[310,478,479],{},[313,480,481,484,487],{},[316,482,483],{},"Channel",[316,485,486],{},"AI Enabled",[316,488,465],{},[323,490,491,502,512,521],{},[313,492,493,496,499],{},[328,494,495],{},"WhatsApp",[328,497,498],{},"✓ ON",[328,500,501],{},"Sales Assistant",[313,503,504,507,509],{},[328,505,506],{},"Telegram",[328,508,498],{},[328,510,511],{},"Support Agent",[313,513,514,517,519],{},[328,515,516],{},"Instagram",[328,518,498],{},[328,520,501],{},[313,522,523,525,528],{},[328,524,182],{},[328,526,527],{},"✗ OFF",[328,529,530],{},"—",[390,532,534],{"id":533},"per-contact-ai-control-in-inbox","Per-Contact AI Control in Inbox",[296,536,537],{},"Override AI settings for individual contacts:",[395,539,540,546,552],{},[366,541,542,543],{},"Open a conversation in the ",[401,544,545],{},"Inbox",[366,547,441,548,551],{},[401,549,550],{},"AI"," section in the right panel",[366,553,554,555],{},"Options:\n",[363,556,557,563,569,575],{},[366,558,559,562],{},[401,560,561],{},"Use default"," — Follows global/channel settings",[366,564,565,568],{},[401,566,567],{},"AI On"," — Force AI to respond",[366,570,571,574],{},[401,572,573],{},"AI Off"," — Disable AI for this contact",[366,576,577,580],{},[401,578,579],{},"Specific Agent"," — Use a different agent",[390,582,584],{"id":583},"assigning-a-specific-agent-to-a-contact","Assigning a Specific Agent to a Contact",[395,586,587,590,596,599,602],{},[366,588,589],{},"Open the conversation",[366,591,592,593],{},"In the right panel, find ",[401,594,595],{},"Assigned Agent",[366,597,598],{},"Click to open dropdown",[366,600,601],{},"Select the desired agent",[366,603,604],{},"This contact will always use this agent",[390,606,608],{"id":607},"pausing-ai-for-a-conversation","Pausing AI for a Conversation",[296,610,611],{},"When you need to take over manually:",[395,613,614,616,623,626,629],{},[366,615,589],{},[366,617,618,619,622],{},"Click ",[401,620,621],{},"Pause AI"," button (or toggle)",[366,624,625],{},"AI stops responding to this contact",[366,627,628],{},"The pause badge appears on the conversation",[366,630,631],{},"Send your manual response",[390,633,635],{"id":634},"resuming-ai","Resuming AI",[296,637,638],{},"After manual intervention:",[395,640,641,644,650,653],{},[366,642,643],{},"Open the paused conversation",[366,645,618,646,649],{},[401,647,648],{},"Resume AI"," button",[366,651,652],{},"AI will respond to the next incoming message",[366,654,655],{},"Badge is removed",[300,657],{},[291,659,661],{"id":660},"handoff-configuration","Handoff Configuration",[390,663,665],{"id":664},"understanding-handoff","Understanding Handoff",[296,667,668],{},"Handoff is when AI transfers a conversation to a human agent. This can happen:",[363,670,671,674,677],{},[366,672,673],{},"Automatically based on triggers",[366,675,676],{},"Manually when AI detects it cannot help",[366,678,679],{},"On customer request",[390,681,683],{"id":682},"configuring-handoff-triggers","Configuring Handoff Triggers",[395,685,686,690,695],{},[366,687,399,688],{},[401,689,407],{},[366,691,410,692],{},[401,693,694],{},"Handoff Settings",[366,696,697],{},"Enable desired triggers:",[307,699,700,710],{},[310,701,702],{},[313,703,704,707],{},[316,705,706],{},"Trigger",[316,708,709],{},"Description",[323,711,712,722,732,742,752],{},[313,713,714,719],{},[328,715,716],{},[401,717,718],{},"Customer requests human",[328,720,721],{},"Keywords like \"speak to human\", \"real person\"",[313,723,724,729],{},[328,725,726],{},[401,727,728],{},"Frustration detected",[328,730,731],{},"Negative sentiment analysis",[313,733,734,739],{},[328,735,736],{},[401,737,738],{},"Low confidence",[328,740,741],{},"AI unsure how to respond",[313,743,744,749],{},[328,745,746],{},[401,747,748],{},"Message limit",[328,750,751],{},"After X messages without resolution",[313,753,754,759],{},[328,755,756],{},[401,757,758],{},"Specific keywords",[328,760,761],{},"Custom trigger words you define",[390,763,765],{"id":764},"handoff-notification","Handoff Notification",[296,767,768],{},"When handoff occurs:",[395,770,771,774,777,780],{},[366,772,773],{},"Team members receive notification",[366,775,776],{},"Conversation appears in \"Needs Attention\" queue",[366,778,779],{},"AI sends handoff message to customer",[366,781,782],{},"Human agent takes over",[390,784,786],{"id":785},"customizing-handoff-message","Customizing Handoff Message",[296,788,789],{},"The message sent when AI hands off:",[791,792,797],"pre",{"className":793,"code":795,"language":796},[794],"language-text","Default: \"I'll connect you with one of our team members who can better assist you. \nThey'll be with you shortly.\"\n","text",[334,798,795],{"__ignoreMap":799},"",[296,801,802],{},"To customize:",[395,804,805,812,819],{},[366,806,807,808,404,810],{},"Go to ",[401,809,407],{},[401,811,694],{},[366,813,814,815,818],{},"Edit the ",[401,816,817],{},"Handoff Message"," field",[366,820,821],{},"Save changes",[300,823],{},[291,825,827],{"id":826},"inbox-ai-controls","Inbox AI Controls",[390,829,831],{"id":830},"ai-status-indicators","AI Status Indicators",[296,833,834],{},"In the conversation list:",[307,836,837,847],{},[310,838,839],{},[313,840,841,844],{},[316,842,843],{},"Indicator",[316,845,846],{},"Meaning",[323,848,849,857,865,873],{},[313,850,851,854],{},[328,852,853],{},"🤖 Robot icon",[328,855,856],{},"AI is handling this conversation",[313,858,859,862],{},[328,860,861],{},"👤 Person icon",[328,863,864],{},"Human is handling",[313,866,867,870],{},[328,868,869],{},"⏸️ Pause icon",[328,871,872],{},"AI is paused for this contact",[313,874,875,878],{},[328,876,877],{},"⚡ Lightning",[328,879,880],{},"AI responded recently",[390,882,884],{"id":883},"quick-actions","Quick Actions",[296,886,887],{},"In the conversation header:",[307,889,890,900],{},[310,891,892],{},[313,893,894,897],{},[316,895,896],{},"Button",[316,898,899],{},"Action",[323,901,902,911,920,930],{},[313,903,904,908],{},[328,905,906],{},[401,907,621],{},[328,909,910],{},"Stop AI from responding",[313,912,913,917],{},[328,914,915],{},[401,916,648],{},[328,918,919],{},"Let AI respond again",[313,921,922,927],{},[328,923,924],{},[401,925,926],{},"Assign Agent",[328,928,929],{},"Change which AI agent handles",[313,931,932,937],{},[328,933,934],{},[401,935,936],{},"Take Over",[328,938,939],{},"Pause AI and respond manually",[390,941,943],{"id":942},"ai-response-history","AI Response History",[296,945,946],{},"View what AI has done:",[395,948,949,952,955],{},[366,950,951],{},"Open a conversation",[366,953,954],{},"AI-generated messages are labeled",[366,956,618,957,960,961],{},[401,958,959],{},"View AI context"," to see:\n",[363,962,963,966,969],{},[366,964,965],{},"Knowledge Base sources used",[366,967,968],{},"Agent instructions applied",[366,970,971],{},"Confidence level",[300,973],{},[291,975,977],{"id":976},"field-control-glossary","Field & Control Glossary",[390,979,981],{"id":980},"global-settings","Global Settings",[307,983,984,999],{},[310,985,986],{},[313,987,988,991,994,997],{},[316,989,990],{},"Setting",[316,992,993],{},"Type",[316,995,996],{},"Default",[316,998,709],{},[323,1000,1001,1013],{},[313,1002,1003,1005,1008,1010],{},[328,1004,413],{},[328,1006,1007],{},"Toggle",[328,1009,459],{},[328,1011,1012],{},"Master switch for AI responses",[313,1014,1015,1017,1020,1023],{},[328,1016,429],{},[328,1018,1019],{},"Dropdown",[328,1021,1022],{},"First agent",[328,1024,1025],{},"Agent for new conversations",[390,1027,1029],{"id":1028},"channel-settings","Channel Settings",[307,1031,1032,1042],{},[310,1033,1034],{},[313,1035,1036,1038,1040],{},[316,1037,990],{},[316,1039,993],{},[316,1041,709],{},[323,1043,1044,1054,1064],{},[313,1045,1046,1049,1051],{},[328,1047,1048],{},"Enable AI",[328,1050,1007],{},[328,1052,1053],{},"Turn AI on/off for this channel",[313,1055,1056,1059,1061],{},[328,1057,1058],{},"AI Agent",[328,1060,1019],{},[328,1062,1063],{},"Override agent for this channel",[313,1065,1066,1069,1072],{},[328,1067,1068],{},"Use Global",[328,1070,1071],{},"Option",[328,1073,1074],{},"Inherit from global settings",[390,1076,1078],{"id":1077},"per-contact-settings","Per-Contact Settings",[307,1080,1081,1091],{},[310,1082,1083],{},[313,1084,1085,1087,1089],{},[316,1086,990],{},[316,1088,993],{},[316,1090,709],{},[323,1092,1093,1103,1112],{},[313,1094,1095,1098,1100],{},[328,1096,1097],{},"AI Mode",[328,1099,1019],{},[328,1101,1102],{},"Default / On / Off",[313,1104,1105,1107,1109],{},[328,1106,595],{},[328,1108,1019],{},[328,1110,1111],{},"Specific agent override",[313,1113,1114,1117,1120],{},[328,1115,1116],{},"AI Status",[328,1118,1119],{},"Display",[328,1121,1122],{},"Current AI handling status",[390,1124,694],{"id":1125},"handoff-settings",[307,1127,1128,1138],{},[310,1129,1130],{},[313,1131,1132,1134,1136],{},[316,1133,990],{},[316,1135,993],{},[316,1137,709],{},[323,1139,1140,1150,1161,1171],{},[313,1141,1142,1145,1147],{},[328,1143,1144],{},"Auto-Handoff",[328,1146,1007],{},[328,1148,1149],{},"Enable automatic handoff",[313,1151,1152,1155,1158],{},[328,1153,1154],{},"Triggers",[328,1156,1157],{},"Checkboxes",[328,1159,1160],{},"Conditions that trigger handoff",[313,1162,1163,1165,1168],{},[328,1164,817],{},[328,1166,1167],{},"Textarea",[328,1169,1170],{},"Message sent during handoff",[313,1172,1173,1176,1178],{},[328,1174,1175],{},"Notify Team",[328,1177,1007],{},[328,1179,1180],{},"Send notifications on handoff",[300,1182],{},[291,1184,1186],{"id":1185},"statuses-badges","Statuses & Badges",[390,1188,1190],{"id":1189},"conversation-ai-status","Conversation AI Status",[307,1192,1193,1205],{},[310,1194,1195],{},[313,1196,1197,1200,1203],{},[316,1198,1199],{},"Status",[316,1201,1202],{},"Badge",[316,1204,846],{},[323,1206,1207,1220,1233,1245,1258],{},[313,1208,1209,1214,1217],{},[328,1210,1211],{},[401,1212,1213],{},"AI Active",[328,1215,1216],{},"🟢 Green robot",[328,1218,1219],{},"AI will respond to messages",[313,1221,1222,1227,1230],{},[328,1223,1224],{},[401,1225,1226],{},"AI Paused",[328,1228,1229],{},"🟡 Yellow pause",[328,1231,1232],{},"AI temporarily disabled",[313,1234,1235,1239,1242],{},[328,1236,1237],{},[401,1238,573],{},[328,1240,1241],{},"⚪ Gray",[328,1243,1244],{},"AI disabled for this contact",[313,1246,1247,1252,1255],{},[328,1248,1249],{},[401,1250,1251],{},"Human Handling",[328,1253,1254],{},"👤 Person",[328,1256,1257],{},"Team member is responding",[313,1259,1260,1265,1268],{},[328,1261,1262],{},[401,1263,1264],{},"Handoff Pending",[328,1266,1267],{},"🔴 Red",[328,1269,1270],{},"Waiting for human takeover",[390,1272,1274],{"id":1273},"response-attribution","Response Attribution",[307,1276,1277,1286],{},[310,1278,1279],{},[313,1280,1281,1284],{},[316,1282,1283],{},"Label",[316,1285,846],{},[323,1287,1288,1296,1304],{},[313,1289,1290,1293],{},[328,1291,1292],{},"\"AI\"",[328,1294,1295],{},"Response generated by AI",[313,1297,1298,1301],{},[328,1299,1300],{},"\"via Sales Assistant\"",[328,1302,1303],{},"Which agent generated it",[313,1305,1306,1309],{},[328,1307,1308],{},"\"Suggested\"",[328,1310,1311],{},"AI draft for human review",[300,1313],{},[291,1315,1317],{"id":1316},"nested-screens","Nested Screens",[390,1319,1321],{"id":1320},"per-contact-ai-settings-panel","Per-Contact AI Settings Panel",[791,1323,1326],{"className":1324,"code":1325,"language":796},[794],"┌─────────────────────────────────────────────────────────────────┐\n│ AI Settings for Sara Hassan                                 [X] │\n├─────────────────────────────────────────────────────────────────┤\n│                                                                  │\n│ AI Auto-Reply                                                   │\n│ ┌─────────────────────────────────────────────────────────────┐ │\n│ │ ○ Use default (currently: ON)                               │ │\n│ │ ○ Always ON — AI responds to all messages                   │ │\n│ │ ● OFF — Only humans respond                                 │ │\n│ └─────────────────────────────────────────────────────────────┘ │\n│                                                                  │\n│ Assigned AI Agent                                               │\n│ ┌─────────────────────────────────────────────────────────────┐ │\n│ │ Support Agent                                             ▼ │ │\n│ └─────────────────────────────────────────────────────────────┘ │\n│                                                                  │\n│ Handoff Status                                                  │\n│ ┌─────────────────────────────────────────────────────────────┐ │\n│ │ ☐ Block AI permanently (always require human)               │ │\n│ │ ☐ VIP treatment (faster handoff)                            │ │\n│ └─────────────────────────────────────────────────────────────┘ │\n│                                                                  │\n│ Notes:                                                          │\n│ ┌─────────────────────────────────────────────────────────────┐ │\n│ │ Customer prefers speaking with humans. Disable AI for all   │ │\n│ │ future conversations.                                        │ │\n│ └─────────────────────────────────────────────────────────────┘ │\n│                                                                  │\n│                              [Cancel]  [Save Settings]           │\n└─────────────────────────────────────────────────────────────────┘\n",[334,1327,1325],{"__ignoreMap":799},[390,1329,1331],{"id":1330},"handoff-configuration-modal","Handoff Configuration Modal",[791,1333,1336],{"className":1334,"code":1335,"language":796},[794],"┌─────────────────────────────────────────────────────────────────┐\n│ Configure Handoff                                           [X] │\n├─────────────────────────────────────────────────────────────────┤\n│                                                                  │\n│ When should AI hand off to a human?                             │\n│                                                                  │\n│ ☑ Customer explicitly requests human                            │\n│   Keywords: \"human\", \"real person\", \"speak to someone\"          │\n│   [Edit keywords...]                                            │\n│                                                                  │\n│ ☑ Frustration or negative sentiment detected                    │\n│   Triggers on: anger, frustration, repeated questions           │\n│                                                                  │\n│ ☑ AI confidence is low                                          │\n│   Threshold: [Medium ▼] (50-70% confidence)                     │\n│                                                                  │\n│ ☐ After maximum messages without resolution                     │\n│   Message limit: [5] messages                                   │\n│                                                                  │\n│ Handoff Message                                                 │\n│ ┌─────────────────────────────────────────────────────────────┐ │\n│ │ I'll connect you with one of our team members who can       │ │\n│ │ better assist you. They'll be with you shortly.             │ │\n│ └─────────────────────────────────────────────────────────────┘ │\n│                                                                  │\n│                              [Cancel]  [Save Configuration]      │\n└─────────────────────────────────────────────────────────────────┘\n",[334,1337,1335],{"__ignoreMap":799},[300,1339],{},[291,1341,1343],{"id":1342},"how-it-connects","How It Connects",[307,1345,1346,1356],{},[310,1347,1348],{},[313,1349,1350,1353],{},[316,1351,1352],{},"Feature",[316,1354,1355],{},"Relationship",[323,1357,1358,1367,1376,1385,1395,1404],{},[313,1359,1360,1364],{},[328,1361,1362],{},[401,1363,169],{},[328,1365,1366],{},"Settings control which agent responds",[313,1368,1369,1373],{},[328,1370,1371],{},[401,1372,187],{},[328,1374,1375],{},"AI uses KB content for all responses",[313,1377,1378,1382],{},[328,1379,1380],{},[401,1381,545],{},[328,1383,1384],{},"AI status visible in conversation UI",[313,1386,1387,1392],{},[328,1388,1389],{},[401,1390,1391],{},"Team",[328,1393,1394],{},"Handoff notifies team members",[313,1396,1397,1401],{},[328,1398,1399],{},[401,1400,201],{},[328,1402,1403],{},"Each channel can have unique AI settings",[313,1405,1406,1410],{},[328,1407,1408],{},[401,1409,210],{},[328,1411,1412],{},"Per-contact overrides stored on contact",[300,1414],{},[291,1416,1418],{"id":1417},"limits-plan-behavior","Limits & Plan Behavior",[390,1420,1422],{"id":1421},"feature-availability","Feature Availability",[307,1424,1425,1440],{},[310,1426,1427],{},[313,1428,1429,1431,1434,1437],{},[316,1430,1352],{},[316,1432,1433],{},"Pro",[316,1435,1436],{},"Business",[316,1438,1439],{},"Enterprise",[323,1441,1442,1454,1465,1476,1487,1498],{},[313,1443,1444,1447,1450,1452],{},[328,1445,1446],{},"Global AI toggle",[328,1448,1449],{},"✓",[328,1451,1449],{},[328,1453,1449],{},[313,1455,1456,1459,1461,1463],{},[328,1457,1458],{},"Per-channel settings",[328,1460,1449],{},[328,1462,1449],{},[328,1464,1449],{},[313,1466,1467,1470,1472,1474],{},[328,1468,1469],{},"Per-contact overrides",[328,1471,1449],{},[328,1473,1449],{},[328,1475,1449],{},[313,1477,1478,1481,1483,1485],{},[328,1479,1480],{},"Custom handoff triggers",[328,1482,530],{},[328,1484,1449],{},[328,1486,1449],{},[313,1488,1489,1492,1494,1496],{},[328,1490,1491],{},"Sentiment analysis",[328,1493,530],{},[328,1495,1449],{},[328,1497,1449],{},[313,1499,1500,1503,1505,1507],{},[328,1501,1502],{},"AI confidence thresholds",[328,1504,530],{},[328,1506,1449],{},[328,1508,1449],{},[390,1510,1512],{"id":1511},"ai-response-limits","AI Response Limits",[307,1514,1515,1524],{},[310,1516,1517],{},[313,1518,1519,1521],{},[316,1520,352],{},[316,1522,1523],{},"AI Responses/Month",[323,1525,1526,1533,1540],{},[313,1527,1528,1530],{},[328,1529,1433],{},[328,1531,1532],{},"5,000",[313,1534,1535,1537],{},[328,1536,1436],{},[328,1538,1539],{},"25,000",[313,1541,1542,1544],{},[328,1543,1439],{},[328,1545,1546],{},"Custom",[300,1548],{},[291,1550,1552],{"id":1551},"troubleshooting","Troubleshooting",[390,1554,1556],{"id":1555},"ai-not-responding-at-all","AI Not Responding at All",[296,1558,1559,1562],{},[401,1560,1561],{},"Symptoms:"," No AI responses despite being enabled",[296,1564,1565],{},[401,1566,1567],{},"Solutions:",[395,1569,1570,1577,1580,1583,1586,1589],{},[366,1571,1572,1573,1576],{},"Check ",[401,1574,1575],{},"Global AI Auto-Reply"," is ON",[366,1578,1579],{},"Verify channel-specific AI is enabled",[366,1581,1582],{},"Check contact isn't set to \"AI Off\"",[366,1584,1585],{},"Ensure an AI Agent is selected",[366,1587,1588],{},"Verify AI Agent is Active",[366,1590,1591],{},"Check plan hasn't exceeded AI response limit",[390,1593,1595],{"id":1594},"ai-responds-when-it-shouldnt","AI Responds When It Shouldn't",[296,1597,1598,1600],{},[401,1599,1561],{}," AI replies when you want human-only",[296,1602,1603],{},[401,1604,1567],{},[395,1606,1607,1610,1613,1616],{},[366,1608,1609],{},"Check per-contact setting isn't overriding",[366,1611,1612],{},"Verify channel AI toggle",[366,1614,1615],{},"Use \"Pause AI\" for temporary disable",[366,1617,1618],{},"Set contact to \"AI Off\" for permanent disable",[390,1620,1622],{"id":1621},"handoff-not-working","Handoff Not Working",[296,1624,1625,1627],{},[401,1626,1561],{}," AI doesn't transfer to human",[296,1629,1630],{},[401,1631,1567],{},[395,1633,1634,1637,1640,1643],{},[366,1635,1636],{},"Verify handoff triggers are enabled",[366,1638,1639],{},"Check trigger keywords match customer language",[366,1641,1642],{},"Ensure team members are available",[366,1644,1645],{},"Review AI confidence threshold settings",[390,1647,1649],{"id":1648},"wrong-agent-responding","Wrong Agent Responding",[296,1651,1652,1654],{},[401,1653,1561],{}," Different agent than expected",[296,1656,1657],{},[401,1658,1567],{},[395,1660,1661,1664,1667,1670],{},[366,1662,1663],{},"Check per-contact agent assignment",[366,1665,1666],{},"Review channel-specific agent setting",[366,1668,1669],{},"Verify default agent selection",[366,1671,1672],{},"Contact assignment overrides everything",[390,1674,1676],{"id":1675},"ai-responses-are-delayed","AI Responses Are Delayed",[296,1678,1679,1681],{},[401,1680,1561],{}," Long wait before AI responds",[296,1683,1684],{},[401,1685,1567],{},[395,1687,1688,1691,1694,1697],{},[366,1689,1690],{},"Check AI Agent timing settings",[366,1692,1693],{},"Review \"First Contact Wait\" setting",[366,1695,1696],{},"Adjust \"In-Conversation Wait\" if needed",[366,1698,1699],{},"System load can cause brief delays",[300,1701],{},[291,1703,1705],{"id":1704},"best-practices","Best Practices",[390,1707,1709],{"id":1708},"gradual-rollout","Gradual Rollout",[395,1711,1712,1715,1718,1721],{},[366,1713,1714],{},"Start with AI on one channel",[366,1716,1717],{},"Monitor conversations and quality",[366,1719,1720],{},"Expand to more channels",[366,1722,1723],{},"Enable globally when confident",[390,1725,1727],{"id":1726},"handoff-strategy","Handoff Strategy",[363,1729,1730,1733,1736,1739],{},[366,1731,1732],{},"Enable \"customer requests human\" always",[366,1734,1735],{},"Use frustration detection for sensitive topics",[366,1737,1738],{},"Set reasonable message limits (5-7 messages)",[366,1740,1741],{},"Customize handoff message for your brand",[390,1743,1745],{"id":1744},"per-contact-management","Per-Contact Management",[363,1747,1748,1751,1754,1757],{},[366,1749,1750],{},"Disable AI for VIP customers if they prefer humans",[366,1752,1753],{},"Use specific agents for complex accounts",[366,1755,1756],{},"Document preferences in contact notes",[366,1758,1759],{},"Review AI-off contacts periodically",[390,1761,1763],{"id":1762},"monitoring","Monitoring",[363,1765,1766,1769,1772,1775],{},[366,1767,1768],{},"Check inbox daily for handoff conversations",[366,1770,1771],{},"Review AI response quality weekly",[366,1773,1774],{},"Adjust prompts based on common issues",[366,1776,1777],{},"Track customer satisfaction trends",[300,1779],{},[291,1781,1783],{"id":1782},"related-articles","Related Articles",[363,1785,1786,1791,1795,1800],{},[366,1787,1788],{},[1789,1790,169],"a",{"href":69},[366,1792,1793],{},[1789,1794,187],{"href":64},[366,1796,1797],{},[1789,1798,1799],{"href":59},"Unified Inbox",[366,1801,1802],{},[1789,1803,1804],{"href":29},"WhatsApp Settings",{"title":799,"searchDepth":1806,"depth":1807,"links":1808},1,2,[1809,1810,1811,1812,1821,1827,1832,1838,1842,1846,1847,1851,1858,1864],{"id":293,"depth":1807,"text":294},{"id":304,"depth":1807,"text":305},{"id":360,"depth":1807,"text":361},{"id":387,"depth":1807,"text":388,"children":1813},[1814,1816,1817,1818,1819,1820],{"id":392,"depth":1815,"text":393},3,{"id":432,"depth":1815,"text":433},{"id":533,"depth":1815,"text":534},{"id":583,"depth":1815,"text":584},{"id":607,"depth":1815,"text":608},{"id":634,"depth":1815,"text":635},{"id":660,"depth":1807,"text":661,"children":1822},[1823,1824,1825,1826],{"id":664,"depth":1815,"text":665},{"id":682,"depth":1815,"text":683},{"id":764,"depth":1815,"text":765},{"id":785,"depth":1815,"text":786},{"id":826,"depth":1807,"text":827,"children":1828},[1829,1830,1831],{"id":830,"depth":1815,"text":831},{"id":883,"depth":1815,"text":884},{"id":942,"depth":1815,"text":943},{"id":976,"depth":1807,"text":977,"children":1833},[1834,1835,1836,1837],{"id":980,"depth":1815,"text":981},{"id":1028,"depth":1815,"text":1029},{"id":1077,"depth":1815,"text":1078},{"id":1125,"depth":1815,"text":694},{"id":1185,"depth":1807,"text":1186,"children":1839},[1840,1841],{"id":1189,"depth":1815,"text":1190},{"id":1273,"depth":1815,"text":1274},{"id":1316,"depth":1807,"text":1317,"children":1843},[1844,1845],{"id":1320,"depth":1815,"text":1321},{"id":1330,"depth":1815,"text":1331},{"id":1342,"depth":1807,"text":1343},{"id":1417,"depth":1807,"text":1418,"children":1848},[1849,1850],{"id":1421,"depth":1815,"text":1422},{"id":1511,"depth":1815,"text":1512},{"id":1551,"depth":1807,"text":1552,"children":1852},[1853,1854,1855,1856,1857],{"id":1555,"depth":1815,"text":1556},{"id":1594,"depth":1815,"text":1595},{"id":1621,"depth":1815,"text":1622},{"id":1648,"depth":1815,"text":1649},{"id":1675,"depth":1815,"text":1676},{"id":1704,"depth":1807,"text":1705,"children":1859},[1860,1861,1862,1863],{"id":1708,"depth":1815,"text":1709},{"id":1726,"depth":1815,"text":1727},{"id":1744,"depth":1815,"text":1745},{"id":1762,"depth":1815,"text":1763},{"id":1782,"depth":1807,"text":1783},"Enable and control AI auto-replies globally and per-contact — configure when AI responds, when to hand off, and how to interact with AI in the inbox.","md",null,{},{"icon":76},{"title":73,"description":1865},"gCTnH6xhoVnYMNjoX8YPRgTmJTS3Dk-4NXIsMPWAsk8",[1873,1875],{"title":68,"path":69,"stem":70,"description":1874,"icon":71,"children":-1},"Create and configure AI agent personas with prompts, guidelines, timing controls, sub-agent instructions, and response formatting.",{"title":78,"path":79,"stem":80,"description":1876,"icon":81,"children":-1},"Configure, embed, and manage the SkyLight Chat web widget for live chat on your website, including AI handoff, analytics, and session management.",1785928661946]