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This enables you to provide hands-on support, configure settings, troubleshoot issues, and demonstrate features, all while maintaining a complete audit trail.",[299,300],"hr",{},[290,302,304],{"id":303},"who-can-access","Who Can Access",[306,307,308,321],"table",{},[309,310,311],"thead",{},[312,313,314,318],"tr",{},[315,316,317],"th",{},"Requirement",[315,319,320],{},"Details",[322,323,324,333,341],"tbody",{},[312,325,326,330],{},[327,328,329],"td",{},"Account Type",[327,331,332],{},"Partner account (Agency or Enterprise)",[312,334,335,338],{},[327,336,337],{},"Permission",[327,339,340],{},"Partner admin or authorized team member",[312,342,343,346],{},[327,344,345],{},"Client Status",[327,347,348],{},"Works for Active and Suspended clients",[299,350],{},[290,352,354],{"id":353},"prerequisites","Prerequisites",[356,357,358,362,365],"ul",{},[359,360,361],"li",{},"Active partner account",[359,363,364],{},"Client workspace must exist (active or suspended)",[359,366,367],{},"Sufficient partner permissions",[299,369],{},[290,371,373],{"id":372},"full-walkthrough","Full Walkthrough",[375,376,378],"h3",{"id":377},"accessing-a-client-dashboard","Accessing a Client Dashboard",[380,381,383],"h4",{"id":382},"method-1-from-client-list","Method 1: From Client List",[385,386,387,398,401,408,411],"ol",{},[359,388,389,390,394,395],{},"Navigate to ",[391,392,393],"strong",{},"Partner Portal"," → ",[391,396,397],{},"Clients",[359,399,400],{},"Find the client in the list",[359,402,403,404,407],{},"Click ",[391,405,406],{},"Login As"," button on the row",[359,409,410],{},"A new browser tab opens with the client dashboard",[359,412,413],{},"You're now logged in as the client's primary admin",[380,415,417],{"id":416},"method-2-from-client-details","Method 2: From Client Details",[385,419,420,423,429,432],{},[359,421,422],{},"Open the client detail page",[359,424,403,425,428],{},[391,426,427],{},"Login As Client"," button",[359,430,431],{},"A new browser tab 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sessions and actions",[295,772,773],{},"Clients can see partner access in their own audit log:",[306,775,776,786],{},[309,777,778],{},[312,779,780,783],{},[315,781,782],{},"Entry",[315,784,785],{},"Description",[322,787,788,799,807],{},[312,789,790,793],{},[327,791,792],{},"\"Partner login\"",[327,794,795,796],{},"Session started by ",[450,797,798],{},"Partner Name",[312,800,801,804],{},[327,802,803],{},"\"Setting changed\"",[327,805,806],{},"Modified by partner during session",[312,808,809,812],{},[327,810,811],{},"\"Partner logout\"",[327,813,814],{},"Session ended",[299,816],{},[290,818,820],{"id":819},"field-control-glossary","Field & Control Glossary",[375,822,824],{"id":823},"login-as-button-states","Login As Button 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you're viewing",[312,915,916,918],{},[327,917,545],{},[327,919,920],{},"Returns to Partner Portal",[312,922,923,925],{},[327,924,557],{},[327,926,927],{},"Session time remaining",[375,929,931],{"id":930},"impersonation-token","Impersonation Token",[306,933,934,944],{},[309,935,936],{},[312,937,938,941],{},[315,939,940],{},"Property",[315,942,943],{},"Value",[322,945,946,957,965,973],{},[312,947,948,951],{},[327,949,950],{},"Format",[327,952,953,956],{},[447,954,955],{},"ipt_"," prefix + random string",[312,958,959,962],{},[327,960,961],{},"Expiry",[327,963,964],{},"15 minutes from generation",[312,966,967,970],{},[327,968,969],{},"Uses",[327,971,972],{},"Single use only",[312,974,975,978],{},[327,976,977],{},"Scope",[327,979,980],{},"Full client dashboard access",[299,982],{},[290,984,986],{"id":985},"statuses-badges","Statuses & Badges",[375,988,990],{"id":989},"session-status","Session Status",[306,992,993,1005],{},[309,994,995],{},[312,996,997,1000,1003],{},[315,998,999],{},"Status",[315,1001,1002],{},"Indicator",[315,1004,839],{},[322,1006,1007,1020,1033],{},[312,1008,1009,1014,1017],{},[327,1010,1011],{},[391,1012,1013],{},"Active",[327,1015,1016],{},"Yellow banner visible",[327,1018,1019],{},"Currently impersonating",[312,1021,1022,1027,1030],{},[327,1023,1024],{},[391,1025,1026],{},"Expired",[327,1028,1029],{},"Error message",[327,1031,1032],{},"Token timed out",[312,1034,1035,1040,1043],{},[327,1036,1037],{},[391,1038,1039],{},"Ended",[327,1041,1042],{},"No banner",[327,1044,1045],{},"Returned to Partner Portal",[375,1047,1049],{"id":1048},"client-view-indicators","Client View Indicators",[295,1051,1052],{},"When a client reviews their audit log:",[306,1054,1055,1064],{},[309,1056,1057],{},[312,1058,1059,1062],{},[315,1060,1061],{},"Badge",[315,1063,839],{},[322,1065,1066,1074,1082],{},[312,1067,1068,1071],{},[327,1069,1070],{},"🔷 Partner",[327,1072,1073],{},"Action performed by partner",[312,1075,1076,1079],{},[327,1077,1078],{},"👤 Admin",[327,1080,1081],{},"Action by their own admin",[312,1083,1084,1087],{},[327,1085,1086],{},"👥 Team",[327,1088,1089],{},"Action by team member",[299,1091],{},[290,1093,1095],{"id":1094},"nested-screens","Nested Screens",[375,1097,1099],{"id":1098},"login-as-confirmation-optional","Login As Confirmation (Optional)",[295,1101,1102],{},"Some configurations show a confirmation:",[440,1104,1109],{"className":1105,"code":1107,"language":1108},[1106],"language-text","┌─────────────────────────────────────────────────────────────────┐\n│ Login as Client                                             [X] │\n├─────────────────────────────────────────────────────────────────┤\n│                                                                  │\n│ You are about to access:                                        │\n│                                                                  │\n│ 🏢 Gulf Logistics                                               │\n│    Plan: Pro • Status: Active                                   │\n│                                                                  │\n│ This session will:                                              │\n│ • Last up to 15 minutes                                         │\n│ • Be logged in the audit trail                                  │\n│ • Allow full dashboard access                                   │\n│                                                                  │\n│                              [Cancel]  [Login as Client]         │\n│                                                                  │\n└─────────────────────────────────────────────────────────────────┘\n","text",[447,1110,1107],{"__ignoreMap":445},[375,1112,1114],{"id":1113},"partner-session-banner","Partner Session Banner",[440,1116,1119],{"className":1117,"code":1118,"language":1108},[1106],"┌─────────────────────────────────────────────────────────────────────────────┐\n│ ⚠️ Partner Session: You are viewing Gulf Logistics as Rawabi Digital        │\n│    Session expires in 12:34        [← Back to Partner Portal]               │\n└─────────────────────────────────────────────────────────────────────────────┘\n",[447,1120,1118],{"__ignoreMap":445},[375,1122,1124],{"id":1123},"session-expired-dialog","Session Expired Dialog",[440,1126,1129],{"className":1127,"code":1128,"language":1108},[1106],"┌─────────────────────────────────────────────────────────────────┐\n│ Session Expired                                             [X] │\n├─────────────────────────────────────────────────────────────────┤\n│                                                                  │\n│ Your partner session has expired.                               │\n│                                                                  │\n│ Any unsaved changes may have been lost.                         │\n│                                                                  │\n│ Return to the Partner Portal to start a new session.            │\n│                                                                  │\n│                       [Return to Partner Portal]                 │\n│                                                                  │\n└─────────────────────────────────────────────────────────────────┘\n",[447,1130,1128],{"__ignoreMap":445},[299,1132],{},[290,1134,1136],{"id":1135},"how-it-connects","How It Connects",[306,1138,1139,1149],{},[309,1140,1141],{},[312,1142,1143,1146],{},[315,1144,1145],{},"Feature",[315,1147,1148],{},"Relationship",[322,1150,1151,1160,1169,1179,1189],{},[312,1152,1153,1157],{},[327,1154,1155],{},[391,1156,397],{},[327,1158,1159],{},"Login As available from client list/details",[312,1161,1162,1166],{},[327,1163,1164],{},[391,1165,764],{},[327,1167,1168],{},"All actions recorded",[312,1170,1171,1176],{},[327,1172,1173],{},[391,1174,1175],{},"Partner API",[327,1177,1178],{},"Programmatic token generation",[312,1180,1181,1186],{},[327,1182,1183],{},[391,1184,1185],{},"Client Dashboard",[327,1187,1188],{},"Full access during session",[312,1190,1191,1196],{},[327,1192,1193],{},[391,1194,1195],{},"Security",[327,1197,1198],{},"Token-based, time-limited access",[299,1200],{},[290,1202,1204],{"id":1203},"common-use-cases","Common Use Cases",[375,1206,1208],{"id":1207},"technical-support","Technical Support",[385,1210,1211,1214,1217,1220],{},[359,1212,1213],{},"Client reports issue they can't describe",[359,1215,1216],{},"Login As to see their exact configuration",[359,1218,1219],{},"Identify and fix the issue",[359,1221,1222],{},"Document resolution for client",[375,1224,1226],{"id":1225},"onboarding-assistance","Onboarding Assistance",[385,1228,1229,1232,1235,1238],{},[359,1230,1231],{},"Client is new and needs help",[359,1233,1234],{},"Login As to set up channels for them",[359,1236,1237],{},"Configure AI agents with their prompts",[359,1239,1240],{},"Walk through while on call with them",[375,1242,1244],{"id":1243},"troubleshooting","Troubleshooting",[385,1246,1247,1250,1253,1256],{},[359,1248,1249],{},"Client says \"it's not working\"",[359,1251,1252],{},"Login As to replicate the issue",[359,1254,1255],{},"Check settings, permissions, connections",[359,1257,1258],{},"Fix or document for engineering",[375,1260,1262],{"id":1261},"demonstrating-features","Demonstrating Features",[385,1264,1265,1268,1271,1274],{},[359,1266,1267],{},"Client asks how to do something",[359,1269,1270],{},"Login As to show in their actual account",[359,1272,1273],{},"Configure a real example",[359,1275,1276],{},"Better than generic documentation",[299,1278],{},[290,1280,1282],{"id":1281},"limits-plan-behavior","Limits & Plan Behavior",[375,1284,1286],{"id":1285},"session-limits","Session 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clients",[299,1357],{},[290,1359,1244],{"id":1360},"troubleshooting-1",[375,1362,1364],{"id":1363},"login-as-button-not-working","Login As Button Not Working",[295,1366,1367,1370],{},[391,1368,1369],{},"Symptoms:"," Button doesn't respond or shows error",[295,1372,1373],{},[391,1374,1375],{},"Solutions:",[385,1377,1378,1381,1384,1387,1390],{},[359,1379,1380],{},"Check your partner account is active",[359,1382,1383],{},"Verify client workspace exists",[359,1385,1386],{},"Try refreshing the page",[359,1388,1389],{},"Check browser allows popups",[359,1391,1392],{},"Try a different browser",[375,1394,1396],{"id":1395},"session-expires-too-quickly","Session Expires Too Quickly",[295,1398,1399,1401],{},[391,1400,1369],{}," Kicked out before 15 minutes",[295,1403,1404],{},[391,1405,1375],{},[385,1407,1408,1411,1414,1417],{},[359,1409,1410],{},"Ensure you're actively using the dashboard",[359,1412,1413],{},"Don't leave tab idle in background",[359,1415,1416],{},"Initiate a new Login As if needed",[359,1418,1419],{},"Session time starts at token generation",[375,1421,1423],{"id":1422},"changes-not-saving","Changes Not Saving",[295,1425,1426,1428],{},[391,1427,1369],{}," Made changes but they didn't stick",[295,1430,1431],{},[391,1432,1375],{},[385,1434,1435,1438,1441,1444],{},[359,1436,1437],{},"Check for session expired message",[359,1439,1440],{},"Ensure you clicked Save/Confirm",[359,1442,1443],{},"Verify client's plan allows the feature",[359,1445,1446],{},"Check for validation errors",[375,1448,1450],{"id":1449},"cannot-find-audit-log-entry","Cannot Find Audit Log Entry",[295,1452,1453,1455],{},[391,1454,1369],{}," Action not appearing in logs",[295,1457,1458],{},[391,1459,1375],{},[385,1461,1462,1465,1468,1471],{},[359,1463,1464],{},"Check date filter range",[359,1466,1467],{},"Verify correct client selected",[359,1469,1470],{},"Logs may take 1-2 minutes to appear",[359,1472,1473],{},"Check partner audit log, not just client's",[375,1475,1477],{"id":1476},"client-reports-unauthorized-access","Client Reports Unauthorized Access",[295,1479,1480,1482],{},[391,1481,1369],{}," Client sees unknown partner login",[295,1484,1485],{},[391,1486,1375],{},[385,1488,1489,1492,1495,1498],{},[359,1490,1491],{},"Review audit log with client",[359,1493,1494],{},"Verify it was your team member",[359,1496,1497],{},"Check timestamp against support tickets",[359,1499,1500],{},"Confirm partner ID matches your account",[299,1502],{},[290,1504,1506],{"id":1505},"best-practices","Best Practices",[375,1508,1510],{"id":1509},"before-login-as","Before Login As",[356,1512,1513,1516,1519,1522],{},[359,1514,1515],{},"Inform client you'll be accessing their account",[359,1517,1518],{},"Document the reason for access",[359,1520,1521],{},"Check if they have sensitive data visible",[359,1523,1524],{},"Note current time for audit purposes",[375,1526,1528],{"id":1527},"during-session","During Session",[356,1530,1531,1534,1537,1540],{},[359,1532,1533],{},"Work efficiently — 15 minute limit",[359,1535,1536],{},"Take screenshots for documentation",[359,1538,1539],{},"Avoid changing things without client knowledge",[359,1541,1542],{},"Test changes before leaving",[375,1544,1546],{"id":1545},"after-session","After Session",[356,1548,1549,1552,1555,1558],{},[359,1550,1551],{},"Click \"Back to Partner Portal\" properly",[359,1553,1554],{},"Document what you did/changed",[359,1556,1557],{},"Follow up with client about resolution",[359,1559,1560],{},"Update support ticket if applicable",[375,1562,1564],{"id":1563},"security-hygiene","Security Hygiene",[356,1566,1567,1570,1573,1576],{},[359,1568,1569],{},"Don't Login As from public computers",[359,1571,1572],{},"Log out of Partner Portal when done working",[359,1574,1575],{},"Review audit logs periodically",[359,1577,1578],{},"Report any suspicious activity",[299,1580],{},[290,1582,1584],{"id":1583},"related-articles","Related Articles",[356,1586,1587,1592,1597],{},[359,1588,1589],{},[1590,1591,111],"a",{"href":112},[359,1593,1594],{},[1590,1595,1596],{"href":117},"Create & Manage Accounts",[359,1598,1599],{},[1590,1600,1601],{"href":207},"Partners API",[1603,1604,1605],"style",{},"html pre.shiki code .sBMFI, html code.shiki .sBMFI{--shiki-light:#E2931D;--shiki-default:#FFCB6B;--shiki-dark:#FFCB6B}html pre.shiki code .sfazB, html code.shiki .sfazB{--shiki-light:#91B859;--shiki-default:#C3E88D;--shiki-dark:#C3E88D}html pre.shiki code .sMK4o, html code.shiki .sMK4o{--shiki-light:#39ADB5;--shiki-default:#89DDFF;--shiki-dark:#89DDFF}html pre.shiki code .s2Zo4, html code.shiki .s2Zo4{--shiki-light:#6182B8;--shiki-default:#82AAFF;--shiki-dark:#82AAFF}html .light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html.light .shiki span {color: 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