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الدردشة",[770,771,773],"h4",{"id":772},"عرض-الجلسات-النشطة","عرض الجلسات النشطة",[257,775,776,781,788],{},[155,777,298,778,302],{},[158,779,780],{},"الدردشة الحية ← الجلسات",[155,782,783,784,787],{},"صفّ حسب ",[158,785,786],{},"الحالة = نشطة"," لرؤية الدردشات الجارية.",[155,789,790],{},"انقر على جلسة لفتح لوحة المحادثة.",[770,792,794],{"id":793},"لوحة-تفاصيل-الجلسة","لوحة تفاصيل الجلسة",[199,796,797,807],{},[202,798,799],{},[205,800,801,804],{},[208,802,803],{},"القسم",[208,805,806],{},"المحتويات",[215,808,809,817,825],{},[205,810,811,814],{},[220,812,813],{},"المحادثة",[220,815,816],{},"سجل الرسائل الكامل (الزائر والوكيل الذكي/الوكيل)",[205,818,819,822],{},[220,820,821],{},"معلومات الزائر",[220,823,824],{},"الاسم، البريد الإلكتروني، الهاتف (من نموذج ما قبل الدردشة)، IP، رابط الصفحة، المُحيل",[205,826,827,830],{},[220,828,829],{},"الإجراءات",[220,831,832],{},"تولّي، إطلاق، إنهاء الجلسة",[770,834,836],{"id":835},"التولّي-من-الوكيل-الذكي","التولّي من الوكيل الذكي",[138,838,839],{},"عندما تريد التعامل مع دردشة شخصيًا:",[257,841,842,845,850,853],{},[155,843,844],{},"افتح الجلسة.",[155,846,380,847,302],{},[158,848,849],{},"تولّي",[155,851,852],{},"يتوقف الوكيل الذكي عن الرد؛ أنت الآن تتحكم.",[155,854,855],{},"اكتب رسائلك في حقل الإدخال.",[138,857,858],{},"يرى الزائر انتقالًا سلسًا—لا يعرفون من يرد.",[770,860,862],{"id":861},"الإطلاق-للوكيل-الذكي","الإطلاق للوكيل الذكي",[257,864,865,871],{},[155,866,867,868,302],{},"في جلسة نشطة توليتها، انقر على ",[158,869,870],{},"إطلاق",[155,872,873],{},"يستأنف الوكيل الذكي التعامل مع المحادثة.",[770,875,877],{"id":876},"إنهاء-جلسة","إنهاء جلسة",[257,879,880,885,888],{},[155,881,380,882,302],{},[158,883,884],{},"إنهاء الجلسة",[155,886,887],{},"يرى الزائر رسالة \"انتهت الدردشة\".",[155,889,890,891,302],{},"تنتقل الجلسة إلى حالة ",[158,892,893],{},"منتهية",[290,895,897],{"id":896},"الاستجابة-لطلبات-التسليم","الاستجابة لطلبات التسليم",[138,899,900],{},"عندما يطلب الزائر إنسانًا (مثال: يكتب \"أريد التحدث لشخص\"):",[257,902,903,909,915,918],{},[155,904,905,906,302],{},"يتعرف الوكيل الذكي على النية ويُشغّل ",[158,907,908],{},"طلب تسليم",[155,910,911,912,302],{},"تنتقل الجلسة إلى ",[410,913,914],{},"handled_by: pending",[155,916,917],{},"يتلقى الوكلاء إشعارًا (متصفح، بريد إلكتروني، أو جوال—بناءً على الإعدادات).",[155,919,920,921,302],{},"يفتح وكيل الجلسة وينقر على ",[158,922,849],{},[138,924,925],{},"كوّن مُشغّلات التسليم في تعليمات وكيلك الذكي.",[290,927,929],{"id":928},"عرض-التحليلات","عرض التحليلات",[138,931,298,932,935],{},[158,933,934],{},"الدردشة الحية ← التحليلات"," لرؤية:",[199,937,938,948],{},[202,939,940],{},[205,941,942,945],{},[208,943,944],{},"المقياس",[208,946,947],{},"الوصف",[215,949,950,958,966,974,982,990],{},[205,951,952,955],{},[220,953,954],{},"إجمالي الدردشات",[220,956,957],{},"عدد الجلسات في الفترة",[205,959,960,963],{},[220,961,962],{},"الدردشات المتفاعلة",[220,964,965],{},"الجلسات التي أرسل فيها الزائر رسالة واحدة على الأقل",[205,967,968,971],{},[220,969,970],{},"الدردشات النشطة",[220,972,973],{},"الجلسات المفتوحة حاليًا",[205,975,976,979],{},[220,977,978],{},"متوسط وقت الاستجابة",[220,980,981],{},"متوسط الوقت للرد الأول",[205,983,984,987],{},[220,985,986],{},"معدل حل الوكيل الذكي",[220,988,989],{},"نسبة الدردشات المحلولة بدون تسليم بشري",[205,991,992,995],{},[220,993,994],{},"أكثر الصفحات",[220,996,997],{},"أكثر الصفحات شيوعًا التي تبدأ فيها الدردشات",[138,999,1000],{},"صفّ حسب نطاق التاريخ: اليوم، هذا الأسبوع، هذا الشهر، مخصص.",[142,1002],{},[145,1004,1006],{"id":1005},"قاموس-الحقول","قاموس الحقول",[199,1008,1009,1018],{},[202,1010,1011],{},[205,1012,1013,1016],{},[208,1014,1015],{},"الحقل",[208,1017,947],{},[215,1019,1020,1028,1042,1060,1068,1076,1083,1091,1099,1107,1115,1123,1131,1139],{},[205,1021,1022,1025],{},[220,1023,1024],{},"معرف الجلسة",[220,1026,1027],{},"معرف جلسة فريد",[205,1029,1030,1033],{},[220,1031,1032],{},"الحالة",[220,1034,1035,1038,1039],{},[410,1036,1037],{},"active"," أو ",[410,1040,1041],{},"ended",[205,1043,1044,1047],{},[220,1045,1046],{},"مُدار بواسطة",[220,1048,1049,1052,1053,1056,1057],{},[410,1050,1051],{},"ai","، ",[410,1054,1055],{},"human","، أو ",[410,1058,1059],{},"pending",[205,1061,1062,1065],{},[220,1063,1064],{},"اسم الزائر",[220,1066,1067],{},"من نموذج ما قبل الدردشة أو مُكتشف",[205,1069,1070,1073],{},[220,1071,1072],{},"بريد الزائر",[220,1074,1075],{},"من نموذج ما قبل الدردشة",[205,1077,1078,1081],{},[220,1079,1080],{},"هاتف الزائر",[220,1082,1075],{},[205,1084,1085,1088],{},[220,1086,1087],{},"IP الزائر",[220,1089,1090],{},"عنوان IP للعميل",[205,1092,1093,1096],{},[220,1094,1095],{},"رابط الصفحة",[220,1097,1098],{},"الصفحة التي بدأت فيها الدردشة",[205,1100,1101,1104],{},[220,1102,1103],{},"المُحيل",[220,1105,1106],{},"الرابط المُحيل",[205,1108,1109,1112],{},[220,1110,1111],{},"هل أرسل الزائر رسائل",[220,1113,1114],{},"ما إذا أرسل الزائر رسالة واحدة على الأقل",[205,1116,1117,1120],{},[220,1118,1119],{},"طُلب بشري في",[220,1121,1122],{},"الطابع الزمني لطلب التسليم",[205,1124,1125,1128],{},[220,1126,1127],{},"تولّى البشري في",[220,1129,1130],{},"الطابع الزمني لتولّي الوكيل",[205,1132,1133,1136],{},[220,1134,1135],{},"آخر نشاط في",[220,1137,1138],{},"طابع أحدث رسالة",[205,1140,1141,1144],{},[220,1142,1143],{},"تاريخ الإنشاء",[220,1145,1146],{},"طابع بدء الجلسة",[142,1148],{},[145,1150,1152],{"id":1151},"الحالات-والشارات","الحالات والشارات",[290,1154,1156],{"id":1155},"حالة-الجلسة","حالة الجلسة",[199,1158,1159,1171],{},[202,1160,1161],{},[205,1162,1163,1165,1168],{},[208,1164,1032],{},[208,1166,1167],{},"لون الشارة",[208,1169,1170],{},"المعنى",[215,1172,1173,1184],{},[205,1174,1175,1178,1181],{},[220,1176,1177],{},"نشطة",[220,1179,1180],{},"أخضر",[220,1182,1183],{},"محادثة جارية",[205,1185,1186,1188,1191],{},[220,1187,893],{},[220,1189,1190],{},"رمادي",[220,1192,1193],{},"الجلسة مغلقة",[290,1195,1046],{"id":1196},"مُدار-بواسطة",[199,1198,1199,1210],{},[202,1200,1201],{},[205,1202,1203,1206,1208],{},[208,1204,1205],{},"القيمة",[208,1207,1167],{},[208,1209,1170],{},[215,1211,1212,1222,1233],{},[205,1213,1214,1216,1219],{},[220,1215,376],{},[220,1217,1218],{},"أزرق",[220,1220,1221],{},"الوكيل الذكي يرد",[205,1223,1224,1227,1230],{},[220,1225,1226],{},"بشري",[220,1228,1229],{},"بنفسجي",[220,1231,1232],{},"وكيل مباشر يتحكم",[205,1234,1235,1238,1241],{},[220,1236,1237],{},"معلق",[220,1239,1240],{},"أصفر",[220,1242,1243],{},"طُلب التسليم، في انتظار وكيل",[142,1245],{},[145,1247,1249],{"id":1248},"الشاشات-الفرعية","الشاشات الفرعية",[290,1251,1253],{"id":1252},"أقسام-تبويب-الإعدادات","أقسام تبويب الإعدادات",[199,1255,1256,1264],{},[202,1257,1258],{},[205,1259,1260,1262],{},[208,1261,803],{},[208,1263,806],{},[215,1265,1266,1273,1280,1287,1294,1301],{},[205,1267,1268,1270],{},[220,1269,308],{},[220,1271,1272],{},"منتقي الألوان، تبديل الموضع، رفع الشعار",[205,1274,1275,1277],{},[220,1276,341],{},[220,1278,1279],{},"إدخال نصي مع معاينة",[205,1281,1282,1284],{},[220,1283,347],{},[220,1285,1286],{},"تبديلات الحقول (الاسم، البريد الإلكتروني، الهاتف)، مربعات اختيار المطلوب",[205,1288,1289,1291],{},[220,1290,361],{},[220,1292,1293],{},"جدول يوم بيوم، رسالة عدم الاتصال",[205,1295,1296,1298],{},[220,1297,376],{},[220,1299,1300],{},"محدد منسدل",[205,1302,1303,1305],{},[220,1304,398],{},[220,1306,1307],{},"مقتطف للقراءة فقط مع زر نسخ",[290,1309,794],{"id":1310},"لوحة-تفاصيل-الجلسة-1",[199,1312,1313,1321],{},[202,1314,1315],{},[205,1316,1317,1319],{},[208,1318,803],{},[208,1320,806],{},[215,1322,1323,1331,1338,1345,1353],{},[205,1324,1325,1328],{},[220,1326,1327],{},"الترويسة",[220,1329,1330],{},"اسم الزائر، شارة الحالة، شارة مُدار_بواسطة",[205,1332,1333,1335],{},[220,1334,813],{},[220,1336,1337],{},"سجل رسائل قابل للتمرير",[205,1339,1340,1342],{},[220,1341,821],{},[220,1343,1344],{},"لوحة قابلة للطي مع تفاصيل الاتصال",[205,1346,1347,1350],{},[220,1348,1349],{},"الإدخال",[220,1351,1352],{},"مُنشئ الرسائل (مرئي عند التعامل)",[205,1354,1355,1357],{},[220,1356,829],{},[220,1358,1359],{},"أزرار تولّي / إطلاق / إنهاء الجلسة",[290,1361,1363],{"id":1362},"تبويب-التحليلات","تبويب التحليلات",[199,1365,1366,1375],{},[202,1367,1368],{},[205,1369,1370,1373],{},[208,1371,1372],{},"الأداة",[208,1374,806],{},[215,1376,1377,1385,1393,1401],{},[205,1378,1379,1382],{},[220,1380,1381],{},"مخطط الحجم",[220,1383,1384],{},"مخطط خطي/شريطي للجلسات اليومية",[205,1386,1387,1390],{},[220,1388,1389],{},"وقت الاستجابة",[220,1391,1392],{},"متوسط وقت الرد الأول",[205,1394,1395,1398],{},[220,1396,1397],{},"الوكيل الذكي مقابل البشر",[220,1399,1400],{},"مخطط دائري لتوزيع التعامل",[205,1402,1403,1405],{},[220,1404,994],{},[220,1406,1407],{},"جدول الروابط مع أعداد الدردشات",[142,1409],{},[145,1411,1413],{"id":1412},"الروابط-مع-المناطق-الأخرى","الروابط مع المناطق الأخرى",[199,1415,1416,1426],{},[202,1417,1418],{},[205,1419,1420,1423],{},[208,1421,1422],{},"الميزة",[208,1424,1425],{},"كيفية الارتباط",[215,1427,1428,1439,1449,1458,1468,1477,1486,1496,1513],{},[205,1429,1430,1436],{},[220,1431,1432],{},[1433,1434,1435],"a",{"href":59},"صندوق الوارد",[220,1437,1438],{},"تظهر جلسات الدردشة الحية في صندوق الوارد الموحد",[205,1440,1441,1446],{},[220,1442,1443],{},[1433,1444,1445],{"href":69},"الوكلاء الأذكياء",[220,1447,1448],{},"الوكيل الذكي يتعامل مع ردود الدردشة الحية",[205,1450,1451,1455],{},[220,1452,1453],{},[1433,1454,63],{"href":64},[220,1456,1457],{},"يستخدم الوكيل الذكي قاعدة المعرفة للإجابة على الأسئلة",[205,1459,1460,1465],{},[220,1461,1462],{},[1433,1463,1464],{"href":34},"جهات الاتصال",[220,1466,1467],{},"يمكن للزوار أن يصبحوا جهات اتصال (ببريد إلكتروني/هاتف)",[205,1469,1470,1474],{},[220,1471,1472],{},[1433,1473,88],{"href":89},[220,1475,1476],{},"يمكن للزوار تقديم الطلبات عبر الدردشة",[205,1478,1479,1483],{},[220,1480,1481],{},[1433,1482,83],{"href":84},[220,1484,1485],{},"يمكن للزوار حجز المواعيد عبر الدردشة",[205,1487,1488,1493],{},[220,1489,1490],{},[1433,1491,1492],{"href":94},"سلة",[220,1494,1495],{},"تستخدم أداة واجهة المتجر بنية الدردشة الحية",[205,1497,1498,1504],{},[220,1499,1500],{},[1433,1501,1503],{"href":1502},"/product-guide/settings#webhooks","خطافات الويب",[220,1505,1506,1507,1052,1510],{},"أحداث ",[410,1508,1509],{},"web_chat.session_started",[410,1511,1512],{},"web_chat.message_received",[205,1514,1515,1521],{},[220,1516,1517],{},[1433,1518,1520],{"href":1519},"/rest-api/web-chat","API الدردشة الحية",[220,1522,1523],{},"إدارة الجلسات برمجيًا",[142,1525],{},[145,1527,1529],{"id":1528},"الحدود-وسلوك-الخطط","الحدود وسلوك الخطط",[199,1531,1532,1547],{},[202,1533,1534],{},[205,1535,1536,1539,1542,1545],{},[208,1537,1538],{},"الخطة",[208,1540,1541],{},"الجلسات المتزامنة",[208,1543,1544],{},"الجلسات/شهريًا",[208,1546,347],{},[215,1548,1549,1563,1577,1590],{},[205,1550,1551,1554,1557,1560],{},[220,1552,1553],{},"Starter",[220,1555,1556],{},"5",[220,1558,1559],{},"100",[220,1561,1562],{},"أساسي",[205,1564,1565,1568,1571,1574],{},[220,1566,1567],{},"Pro",[220,1569,1570],{},"20",[220,1572,1573],{},"1,000",[220,1575,1576],{},"حقول مخصصة",[205,1578,1579,1582,1585,1588],{},[220,1580,1581],{},"Business",[220,1583,1584],{},"50",[220,1586,1587],{},"5,000",[220,1589,1576],{},[205,1591,1592,1595,1598,1600],{},[220,1593,1594],{},"Enterprise",[220,1596,1597],{},"غير محدود",[220,1599,1597],{},[220,1601,1602],{},"مخصص + تكاملات",[142,1604],{},[145,1606,1608],{"id":1607},"استكشاف-الأخطاء-وإصلاحها","استكشاف الأخطاء وإصلاحها",[199,1610,1611,1624],{},[202,1612,1613],{},[205,1614,1615,1618,1621],{},[208,1616,1617],{},"المشكلة",[208,1619,1620],{},"السبب",[208,1622,1623],{},"الحل",[215,1625,1626,1637,1648,1659,1670,1681,1692],{},[205,1627,1628,1631,1634],{},[220,1629,1630],{},"الأداة لا تظهر",[220,1632,1633],{},"كود التضمين مفقود أو محظور",[220,1635,1636],{},"تحقق من وجود المقتطف في الصفحة؛ تحقق من مانعات الإعلانات",[205,1638,1639,1642,1645],{},[220,1640,1641],{},"الأداة تظهر لكن لا يوجد رد من الوكيل الذكي",[220,1643,1644],{},"الوكيل الذكي غير مُعيّن",[220,1646,1647],{},"عيّن وكيلًا في إعدادات الدردشة الحية",[205,1649,1650,1653,1656],{},[220,1651,1652],{},"نموذج ما قبل الدردشة لا يظهر",[220,1654,1655],{},"النموذج معطّل",[220,1657,1658],{},"فعّل نموذج ما قبل الدردشة في الإعدادات",[205,1660,1661,1664,1667],{},[220,1662,1663],{},"إشعارات التسليم لا تصل",[220,1665,1666],{},"إعدادات الإشعارات معطّلة",[220,1668,1669],{},"تحقق من تفضيلات إشعارات أعضاء الفريق",[205,1671,1672,1675,1678],{},[220,1673,1674],{},"الجلسة معلقة لكن لا وكلاء متاحون",[220,1676,1677],{},"لا وكلاء متصلون",[220,1679,1680],{},"تبقى الجلسات معلقة حتى يتولاها شخص ما",[205,1682,1683,1686,1689],{},[220,1684,1685],{},"رسائل الزائر لا تظهر",[220,1687,1688],{},"خطأ JavaScript في الصفحة",[220,1690,1691],{},"تحقق من وحدة تحكم المتصفح للأخطاء",[205,1693,1694,1697,1700],{},[220,1695,1696],{},"التحليلات تُظهر بيانات غير صحيحة",[220,1698,1699],{},"عدم تطابق المنطقة الزمنية",[220,1701,1702],{},"تحقق من المنطقة الزمنية للحساب في الإعدادات",[142,1704],{},[145,1706,1708],{"id":1707},"مقالات-ذات-صلة","مقالات ذات صلة",[152,1710,1711,1716,1721,1726,1731],{},[155,1712,1713,1715],{},[1433,1714,1445],{"href":69}," — كوّن الوكيل الذكي الذي يُشغّل الدردشة الحية",[155,1717,1718,1720],{},[1433,1719,63],{"href":64}," — المحتوى الذي يستخدمه الوكيل الذكي للإجابة",[155,1722,1723,1725],{},[1433,1724,1435],{"href":59}," — عرض الدردشة الحية بجانب القنوات 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